The Elder Scrolls Online

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Customer Support Phone Number

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hefrocko2
hefrocko2
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Does anyone have one for Zenimax? I don't like sending emails into a black hole, would rather just talk to a human being.
  • felixgamingx1
    felixgamingx1
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    Google it I already got it
  • impacman007ub17_ESO
    impacman007ub17_ESO
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    Under support at the top you can select phone, and put in your number and info for them to call you. I am waiting for a call from them myself. Seems slightly better than a black hole, but I may be wrong. It seems like these companies involved don't like talking to their customers.
  • hefrocko2
    hefrocko2
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    My google searches procure nothing for it, just keeps leading me back to this website
  • MagmaFerret
    MagmaFerret
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    zenimaxonline.com/contact.php The number is on this page I linked to.
    Edited by MagmaFerret on April 7, 2014 12:41AM
  • vandefanel
    vandefanel
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    so that u can enjoy the wait time lol?

    sitting at 3 hours
  • Shanna
    Shanna
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    How'd you get a hold time? Mine just keeps sending me in a circle, where pressing zero to speak to someone causes ringing, which then goes back to the welcome message.
    This is all part of the game.
  • impacman007ub17_ESO
    impacman007ub17_ESO
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    Well, Since I cannot play, I will post in forums send emails, and try to make phone calls with Zenimax and Amazon until it is time for me to go to work, or I am able to play ESO :) I could play other games, and would probably accomplish more with my life, but hey, why not? I'm angry and have time to kill.
    Edited by impacman007ub17_ESO on April 7, 2014 12:44AM
  • Shanna
    Shanna
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    impacman007ub17_ESO wrote: »
    Under support at the top you can select phone, and put in your number and info for them to call you. I am waiting for a call from them myself. Seems slightly better than a black hole, but I may be wrong. It seems like these companies involved don't like talking to their customers.

    I've been waiting for that return call for over 4 hours now.

    This is all part of the game.
  • neogrub
    neogrub
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    Been on hold with ZOS for just over three hours now. Tried calling Gamestop to see if they could help and an actual person (outsourced, but real) answered the phone in less than 20 seconds... lol :'(
  • vandefanel
    vandefanel
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    neogrub wrote: »
    Been on hold with ZOS for just over three hours now. Tried calling Gamestop to see if they could help and an actual person (outsourced, but real) answered the phone in less than 20 seconds... lol :'(

    yay we are the 3 hour club, this waiting tune is making my ears bleed.

  • Mujuro
    Mujuro
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    I'm still waiting on a callback; it's been a day, but given it's over the weekend, I'm guessing the soonest I'll get to speak to anyone is tomorrow, realistically.
  • Shanna
    Shanna
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    neogrub wrote: »
    Been on hold with ZOS for just over three hours now. Tried calling Gamestop to see if they could help and an actual person (outsourced, but real) answered the phone in less than 20 seconds... lol :'(

    Did GS tell you the same thing they told me? That the promised 2-business-days-after-game-ships for it to take to get our emailed codes is on a "delay" due to GS not having them, and with absolutely no estimation of when those codes might go out.

    This is all part of the game.
  • hefrocko2
    hefrocko2
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    Maybe the legal department doesn't have a wait! I'll start asking for my refund through them due to deceptive advertising
  • neogrub
    neogrub
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    I know right!? The hardest part is hearing the recorded voice, "do not want to wait on hold? Request a call back, or submit an email at www.elderscrollsonline.com".
  • felixgamingx1
    felixgamingx1
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    Lol guys there's no one in the office anymore they left you on hold hahah
    Edited by felixgamingx1 on April 7, 2014 12:52AM
  • neogrub
    neogrub
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    Shanna wrote: »
    neogrub wrote: »
    Been on hold with ZOS for just over three hours now. Tried calling Gamestop to see if they could help and an actual person (outsourced, but real) answered the phone in less than 20 seconds... lol :'(

    Did GS tell you the same thing they told me? That the promised 2-business-days-after-game-ships for it to take to get our emailed codes is on a "delay" due to GS not having them, and with absolutely no estimation of when those codes might go out.

    No, I asked the lady to cough up my game registration key. Due to the fact I ordered a physical Imperial Edition she said to just hang tight and enjoy the night. I almost died laughing.

  • vandefanel
    vandefanel
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    felixgamingx1 wrote: »
    Lol guys there's no one in the office anymore they left you on hold hahah

    the lines get cut off when support leaves entirely for the day so they are still there...probably all huddled under cubicles crying as all of their lines are flashing at the same time.
  • felixgamingx1
    felixgamingx1
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    vandefanel wrote: »
    felixgamingx1 wrote: »
    Lol guys there's no one in the office anymore they left you on hold hahah

    the lines get cut off when support leaves entirely for the day so they are still there...probably all huddled under cubicles crying as all of their lines are flashing at the same time.

    do you think they would really cut off their lines?
    with all the complaints that are happening?
    people wouldn't take it very kindly
    it's obviously to pretend they are there...
  • x_x
    x_x
    Soul Shriven
    .
    Edited by x_x on April 7, 2014 3:31PM
  • Doomoralizer
    Doomoralizer
    Soul Shriven
    Hey EVERYONE, you can call them at 1-855-296-3170. Make them eat ***!
  • GOAT919
    GOAT919
    Soul Shriven
    I lost all 8 of my characters 6 were above lvl10 and higher. I need a phone number!!!!
  • Glierhuin
    Glierhuin
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    GOAT919 wrote: »
    I lost all 8 of my characters 6 were above lvl10 and higher. I need a phone number!!!!

    This thread is over a year old. Open an email or callback ticket here: https://help.elderscrollsonline.com/app/home

    Also make sure you logged in to the right server. Your NA server characters wont appear on the EU server and the other way around.
    I have approximate knowledge of many things.
  • BladeTriballord
    BladeTriballord
    Soul Shriven
    Every time I log on and get in the game I start playing for maybe 15 mins and get kicked. It keeps telling me it's my internet connection. When I test my connection it is strong. I have a better connection then a friend of mine and he has no problems.
  • Rittings
    Rittings
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    Okay... so i went to the siege place - and its the ONLY quest I was able to pick up ... had to follow it through in it's entirety. Zenimax could easily have told me this though when I asked them and put in a ticket ... instead of the "Have you tried logging out and logging in?" generic response...

    Spent several hours having to work it out for myself.
  • partyrockstarmike
    partyrockstarmike
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    How can I talked with the customer representative about an issue
  • holliman4_ESO
    holliman4_ESO
    Soul Shriven
    I am attempting to return to ESO after a long time away from the game. I cannot remember my password and have tried password reset many times over the past 3 days. I have yet to receive the email containing a reset link. All other tech support options refer me to a page which requires me to log in. How can I log in if I don't have the password? Is there any way to talk to someone or email someone to get password reset information? I'm stuck and about to give up.
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