Stuck falling and can't raise a ticket

Monte_Cristo · October 2018

One of my characters is currently stuck falling inside a delve in Glenumbra. I used Magnum Shot right in front of the entrance, which knocked me through the door and now out of the bottom of the world. /camp and /stuck have both not helped, neither has porting to a wayshrine/house/player, as falling cancels the action. Relogged several times, always back falling. Forever falling...
I tried to make a ticket using the web assistant, but I couldn't figure out how to precede beyond 'in game support, character issue, character stuck' and 'feedback/bug, gameplay'.
Does anyone have any ideas on how to fix this? Or would anyone from the game's support see this and help?
Thanks.

Beardimus · October 2018

Have you used the get me unstuck function? In help?
Edit. sorry you did the key command just saw, don't have that on console!

Can u kill urself / death spawn potions?

Yuls · October 2018

Have you tried queing for (and entering) a campaign? Not sure if it works for falling, but it got me out of a very weird situation in a wardrobe when everything else failed

Turelus · October 2018

Have you logged into the support page, normally the character stuck would let you submit a ticket from there.

You could also try making a thread in the support section of the forums and someone from ZOS might be able to pick it up and help out.

Sixfoote · October 2018

I had that happen once. I contacted support and they said to try logging out and waiting 15 minutes so the instance resets. It worked for me. Hope it helps.

tactx · October 2018

Sixfoote wrote: »

I had that happen once. I contacted support and they said to try logging out and waiting 15 minutes so the instance resets. It worked for me. Hope it helps.

This worked for me as well. I was on a boss, got feared through a wall and couldn't get back through it so I jumped off the cliff which was off the game map thinking I'd just die and respawn, but i fell forever and ever. Logging out and waiting worked.

El_Borracho · October 2018

This same thing happened to me in one of the Crypt of Hearts. Got blasted through a wall and into the eternal abyss. Funny part was I got kicked by the game for "Spamming in group chat." The unstuck thing did not work. Had to log out.

Monte_Cristo · November 2018

Still falling a day later. Trying the Cyrodil thing just gets me booted off for 'spamming'. Submited a ticket last night, using a different character. It logs me off too quickly to make one on the falling character. Got a bot reply asking me to try the things I said don't work on the ticket. Sent a reply to the bot reply asking if someone on their end could manually more the character.

Turelus · November 2018

Monte_Cristo wrote: »

Still falling a day later. Trying the Cyrodil thing just gets me booted off for 'spamming'. Submited a ticket last night, using a different character. It logs me off too quickly to make one on the falling character. Got a bot reply asking me to try the things I said don't work on the ticket. Sent a reply to the bot reply asking if someone on their end could manually more the character.

That should work for you. Hopefully they get back to you soon. Just an FYI that it seems most the English support for ZOS works NA office hours, so you will normally get replies afternoon or evening EU time.

Davor · November 2018

Can you get to the map? How about clicking on a wayshrine or destination and pay the gold to get there. I had to do that once when I was stuck. Not falling but couldn't get out. Hope this can work. Good luck.

Monte_Cristo · November 2018

Still falling today, haven't heard back from customer support. but... I FIXED IT! Tried spamming roll dodge while falling, just to try something different, and it ended up rolling me back into the delve.
Porting to shrines/houses/players didn't work, cause the falling action kept cancelling the teleportation.
Note to self (and anyone else): do not fire magnum shot at delve entrances. Those doors are less solid than they appear.

Sparr0w · November 2018

Beardimus wrote: »

Have you used the get me unstuck function? In help?
Edit. sorry you did the key command just saw, don't have that on console!

Can u kill urself / death spawn potions?

@Beardimus We do

albesca · November 2018

Yuls wrote: »

Have you tried queing for (and entering) a campaign? Not sure if it works for falling, but it got me out of a very weird situation in a wardrobe when everything else failed

Someone got home earlier than expected?

Beardimus · November 2018

Sparr0w wrote: »

Beardimus wrote: »

Have you used the get me unstuck function? In help?
Edit. sorry you did the key command just saw, don't have that on console!

Can u kill urself / death spawn potions?

@Beardimus We do

Ah cool! i have no keyboard, so never poke around with that silly onboard keyboard lol! haha

albesca wrote: »

Yuls wrote: »

Have you tried queing for (and entering) a campaign? Not sure if it works for falling, but it got me out of a very weird situation in a wardrobe when everything else failed

Someone got home earlier than expected?

^ LOL!

Morgul667 · November 2018

Happened to me once but /stuck worked for me after an unusual long loading screen

Davor · November 2018

Glad you got it fixed. Also glad you told us your solution. Great to know and try if it ever happens.

Monte_Cristo · November 2018

Just got an e-mail from customer support saying they've moved Misty to the Glenumbra. Good to see the support could fix it if I was still stuck.

Anotherone773 · November 2018

Monte_Cristo wrote: »

Still falling today, haven't heard back from customer support. but... I FIXED IT! Tried spamming roll dodge while falling, just to try something different, and it ended up rolling me back into the delve.
Porting to shrines/houses/players didn't work, cause the falling action kept cancelling the teleportation.
Note to self (and anyone else): do not fire magnum shot at delve entrances. Those doors are less solid than they appear.

Ive got unstuck from similar situations by trying to do different moves like roll dodge, jumping, etc. Getting to support is a real pain. They do no make it easy. They want you to spend a couple of days navigating web help in frustration for a problem they could fix in 5 minutes.

Haquor · November 2018

Monte_Cristo wrote: »

Still falling today, haven't heard back from customer support. but... I FIXED IT! Tried spamming roll dodge while falling, just to try something different, and it ended up rolling me back into the delve.
Porting to shrines/houses/players didn't work, cause the falling action kept cancelling the teleportation.
Note to self (and anyone else): do not fire magnum shot at delve entrances. Those doors are less solid than they appear.

Nerf roll dodge.

And i am definately going to fire magnum shot at delve entrances trying to replicate this. What delve was it?

Monte_Cristo · November 2018

Haquor wrote: »

Monte_Cristo wrote: »

Still falling today, haven't heard back from customer support. but... I FIXED IT! Tried spamming roll dodge while falling, just to try something different, and it ended up rolling me back into the delve.
Porting to shrines/houses/players didn't work, cause the falling action kept cancelling the teleportation.
Note to self (and anyone else): do not fire magnum shot at delve entrances. Those doors are less solid than they appear.

Nerf roll dodge.

And i am definately going to fire magnum shot at delve entrances trying to replicate this. What delve was it?

Silenum? The one next to Limbscather in Glenumbra.