The Elder Scrolls Online

Login Error

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primEVOL
primEVOL
Soul Shriven
I am unable to log in to the game after being disconnected for being afk. I get a message telling me my login information is incorrect. I have tried changing my password to no avail. I have verified the username was typed correctly as well as the password.

SS of error message-http://imgur.com/VsXpMzY
  • Proxas
    Proxas
    ✭
    primEVOL wrote: »
    I am unable to log in to the game after being disconnected for being afk. I get a message telling me my login information is incorrect. I have tried changing my password to no avail. I have verified the username was typed correctly as well as the password.

    SS of error message-http://imgur.com/VsXpMzY

    You sir need your standard issue pitchfork, and to read the other threads.

  • tansomething
    tansomething
    ✭
    I am getting this problem too, although I am able to login to the website and forums with no problem.
  • primEVOL
    primEVOL
    Soul Shriven
    I've been reading the support forums....
  • thesawolfb14_ESO
    thesawolfb14_ESO
    ✭✭
    Have you activated your game code yet and/or input subscription information? Early access has expired and requires you start up your 30 days with your game code(s).
    Name: Wolf-in-Shadows
    HA HA.. made you look! Just my game vitals below ---
    Alliance: Aldmeri Dominion
    Race: Bosmer (VR-1) / Werewolf (10 - max)
    Class: Nightblade
    Campaign: Dawnbreaker
    Guilds:
    • Is Not Lost (personal)
    • The Lost Ones (friend's personal bank)
    • Trade Masters (trade)
    • Incognito Merchants (trade)
    • empty
    Question Reality : Find Your Own Truth!
  • aSheets91
    aSheets91
    Soul Shriven
    Proxas wrote: »
    primEVOL wrote: »
    I am unable to log in to the game after being disconnected for being afk. I get a message telling me my login information is incorrect. I have tried changing my password to no avail. I have verified the username was typed correctly as well as the password.

    SS of error message-http://imgur.com/VsXpMzY

    You sir need your standard issue pitchfork, and to read the other threads.

    What other Threads? I am having this issue too. What other threads have the answers?!

  • primEVOL
    primEVOL
    Soul Shriven
    No, I contacted support about registering my game code without a subscription plan and was supposed to be taken care of. I didn't do it but support should have done it already.
  • tansomething
    tansomething
    ✭
    Proxas needs to get off his high horse. Anyway, there is no thread that has a solution yet. They are still trying to find a fix for it. There may be proposed solutions, but they are just tentative.
  • primEVOL
    primEVOL
    Soul Shriven
    KK TYVM for the info.
  • mindlesstornado_ESO
    mindlesstornado_ESO
    ✭
    same issue. it says when you log into the website it will prompt you for the 30 day access went to the website and found no way to activate it. not even a spot to put credit card info in either
  • Proxas
    Proxas
    ✭
    tansomething wrote: »
    Proxas needs to get off his high horse. Anyway, there is no thread that has a solution yet. They are still trying to find a fix for it. There may be proposed solutions, but they are just tentative.

    Excuse you, there are 1000 threads regarding this exact issue. If you do not have a RETAIL game code your early access has ended and you are not able to enter your subscription information and play. This is the cause of the login error.

  • aSheets91
    aSheets91
    Soul Shriven
    mindlesstornado_ESO wrote: »
    same issue. it says when you log into the website it will prompt you for the 30 day access went to the website and found no way to activate it. not even a spot to put credit card info in either

    Same, there is no link to the subscription page on my account page.
  • tansomething
    tansomething
    ✭
    Wait, I was able to login and play. However, it may have been a coincident. What I did was input my 30-day subscription plan. I'm not sure if that really is a fix or not because of their promoted "30-day Free Trial" advertising.
  • mithrrilb14_ESO
    mithrrilb14_ESO
    ✭✭
    Proxas wrote: »
    tansomething wrote: »
    Proxas needs to get off his high horse. Anyway, there is no thread that has a solution yet. They are still trying to find a fix for it. There may be proposed solutions, but they are just tentative.

    Excuse you, there are 1000 threads regarding this exact issue. If you do not have a RETAIL game code your early access has ended and you are not able to enter your subscription information and play. This is the cause of the login error.

    Not for everyone. I bought a digital copy from the official store but the game code didn't apply to my account so I can't login or set up a subscription. If you buy digitally from here it's supposed to be automatic, but it didn't work for me.
  • Paithan
    Paithan
    ✭✭
    considering i have 30 days before i run out of game time i'm more than a little annoyed at this ***.
  • mindlesstornado_ESO
    mindlesstornado_ESO
    ✭
    Proxas wrote: »
    tansomething wrote: »
    Proxas needs to get off his high horse. Anyway, there is no thread that has a solution yet. They are still trying to find a fix for it. There may be proposed solutions, but they are just tentative.

    Excuse you, there are 1000 threads regarding this exact issue. If you do not have a RETAIL game code your early access has ended and you are not able to enter your subscription information and play. This is the cause of the login error.
    eso extended the early access due to retailers shipping the game late

  • Proxas
    Proxas
    ✭
    mithrrilb14_ESO wrote: »
    Proxas wrote: »
    tansomething wrote: »
    Proxas needs to get off his high horse. Anyway, there is no thread that has a solution yet. They are still trying to find a fix for it. There may be proposed solutions, but they are just tentative.

    Excuse you, there are 1000 threads regarding this exact issue. If you do not have a RETAIL game code your early access has ended and you are not able to enter your subscription information and play. This is the cause of the login error.

    Not for everyone. I bought a digital copy from the official store but the game code didn't apply to my account so I can't login or set up a subscription. If you buy digitally from here it's supposed to be automatic, but it didn't work for me.

    Yet there's other folks who've said it wasn't automatic and the ZOS store sent them their code via email.
  • mithrrilb14_ESO
    mithrrilb14_ESO
    ✭✭
    Proxas wrote: »
    mithrrilb14_ESO wrote: »
    Proxas wrote: »
    tansomething wrote: »
    Proxas needs to get off his high horse. Anyway, there is no thread that has a solution yet. They are still trying to find a fix for it. There may be proposed solutions, but they are just tentative.

    Excuse you, there are 1000 threads regarding this exact issue. If you do not have a RETAIL game code your early access has ended and you are not able to enter your subscription information and play. This is the cause of the login error.

    Not for everyone. I bought a digital copy from the official store but the game code didn't apply to my account so I can't login or set up a subscription. If you buy digitally from here it's supposed to be automatic, but it didn't work for me.

    Yet there's other folks who've said it wasn't automatic and the ZOS store sent them their code via email.

    How the heck do they get them to do that? I never received one and they've not sent me one either, though I told them about it on the 4th. They just passed me off and never got back to me. Also, customer service specifically told me that it should be automatic. And I received no email but the order number confirmation.
    Edited by mithrrilb14_ESO on April 6, 2014 11:10PM
  • tansomething
    tansomething
    ✭
    I bought the digital version, and I'm now able to play because I input a subscription plan. How you guys aren't able to get to the subscription page is beyond me.
  • mithrrilb14_ESO
    mithrrilb14_ESO
    ✭✭
    Also, my husband bought his digital copy the same time as me. His works fine and he was never sent a game code to manually enter.
  • Paithan
    Paithan
    ✭✭
    we can get to that page just fine, it just wont accept our info. if you can play just fine why are you trolling the support forums?
  • tansomething
    tansomething
    ✭
    Paithan wrote: »
    we can get to that page just fine, it just wont accept our info. if you can play just fine why are you trolling the support forums?
    Trolling? I'm trying to help. What gave you the idea I was trolling? Just because I'm able to play, I'm not allowed to help?

    Edited by tansomething on April 6, 2014 11:15PM
  • Proxas
    Proxas
    ✭
    Paithan wrote: »
    we can get to that page just fine, it just wont accept our info. if you can play just fine why are you trolling the support forums?

    I love these fantasy worlds you all live in, I'm stuck same as you.

    @mithrrilb14_ESO was simply relaying what I read in another post about your issue that someone else said happened, I have no other answers.
  • mindlesstornado_ESO
    mindlesstornado_ESO
    ✭
    tansomething wrote: »
    I bought the digital version, and I'm now able to play because I input a subscription plan. How you guys aren't able to get to the subscription page is beyond me.
    tansomething wrote: »
    Paithan wrote: »
    we can get to that page just fine, it just wont accept our info. if you can play just fine why are you trolling the support forums?
    Trolling? I'm trying to help. What gave you the idea I was trolling? Just because I'm able to play, I'm not allowed to help?
    doesnt sound like help to me

  • mithrrilb14_ESO
    mithrrilb14_ESO
    ✭✭
    Proxas wrote: »
    Paithan wrote: »
    we can get to that page just fine, it just wont accept our info. if you can play just fine why are you trolling the support forums?

    I love these fantasy worlds you all live in, I'm stuck same as you.

    @mithrrilb14_ESO was simply relaying what I read in another post about your issue that someone else said happened, I have no other answers.

    I know you don't have answers. If I came across as expecting you to, I apologize. I was just putting it out there that the customer service folks know about the issue but haven't done anything about it.
  • Proxas
    Proxas
    ✭
    mindlesstornado_ESO wrote: »
    tansomething wrote: »
    I bought the digital version, and I'm now able to play because I input a subscription plan. How you guys aren't able to get to the subscription page is beyond me.
    tansomething wrote: »
    Paithan wrote: »
    we can get to that page just fine, it just wont accept our info. if you can play just fine why are you trolling the support forums?
    Trolling? I'm trying to help. What gave you the idea I was trolling? Just because I'm able to play, I'm not allowed to help?
    doesnt sound like help to me

    I see it as a "hey guys this isn't a universal problem" So yea some help there actually.

  • tansomething
    tansomething
    ✭
    mindlesstornado_ESO wrote: »
    doesnt sound like help to me
    I explained that I bought the digital version and was able to input a subscription. Some individuals have stated that they bought a digital copy, same as me, but are still not able to make a subscription. Don't you think that should help in deducing? Just because it doesn't help you personally doesn't mean it won't help others, or even the developers themselves.

    Edited by tansomething on April 6, 2014 11:22PM
  • aSheets91
    aSheets91
    Soul Shriven
    there is no subscription page. I pre-ordered the digital version from gamestop, they only gave me one code to download the game and get 3 day early access. Never got any other codes emailed to me for setting up a subscription
  • Kelbar
    Kelbar
    ✭✭
    primEVOL wrote: »
    I am unable to log in to the game after being disconnected for being afk. I get a message telling me my login information is incorrect. I have tried changing my password to no avail. I have verified the username was typed correctly as well as the password.

    SS of error message-http://imgur.com/VsXpMzY

    They are telling you that you have to set up your subscription. I had purchased the client and my payment options were on file, but I hadn't selected my subscription preferences yet. As soon as I selected month to month and updated. Then I could login.
  • Paithan
    Paithan
    ✭✭
    Kelbar wrote: »
    primEVOL wrote: »
    I am unable to log in to the game after being disconnected for being afk. I get a message telling me my login information is incorrect. I have tried changing my password to no avail. I have verified the username was typed correctly as well as the password.

    SS of error message-http://imgur.com/VsXpMzY

    They are telling you that you have to set up your subscription. I had purchased the client and my payment options were on file, but I hadn't selected my subscription preferences yet. As soon as I selected month to month and updated. Then I could login.

    then you're one of the lucky few, i did the same thing and all i can get from them in invalid address. pretty sure i know my own address.
  • mindlesstornado_ESO
    mindlesstornado_ESO
    ✭
    where do you set up a subscription. dont see an option anywhere on my account page

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