The Elder Scrolls Online

Customer support

Leave a Reply
Scruff_ee
Scruff_ee
Soul Shriven
What is up with the customer support for this game? The email and phone pages don't even load and if they ever do the send option does nothing, I refresh and they just don't load again. Spent £50 on this game and i'm already being banned for blocking and reporting a gold seller.......Some one sort this out for god sake. I can't even get an email through to try and get my account resolved.
  • Justice_OC
    Justice_OC
    ✭✭
    They seem to be actively deleting posts about people questioning why they're unreachable right now too. I see posts popping up about "where is your phone # page" and these posts have disappeared within minutes... seems really crooked.
  • Cowkiller
    Cowkiller
    ✭✭
    ESO_Help@elderscrollsonline.com there e-mail
  • Hearts
    Hearts
    ✭✭✭
    Cant access it either.. Im already waiting for my call back tho (8 hours and counting)
  • Proxas
    Proxas
    ✭
    Justice_OC wrote: »
    They seem to be actively deleting posts about people questioning why they're unreachable right now too. I see posts popping up about "where is your phone # page" and these posts have disappeared within minutes... seems really crooked.

    The Democratic People's Republic of Zenimax
  • Scruff_ee
    Scruff_ee
    Soul Shriven
    Justice_OC wrote: »
    They seem to be actively deleting posts about people questioning why they're unreachable right now too. I see posts popping up about "where is your phone # page" and these posts have disappeared within minutes... seems really crooked.

    Such a joke. Knew the theory behind this game being great was too good to be true.
    Edited by Scruff_ee on April 6, 2014 9:24PM
  • ZOS_JordanH
    ZOS_JordanH
    ✭✭✭
    Greetings. Thank you for reporting this. Our team is investigating.
    The Elder Scrolls Online Social Team - ZeniMax Online Studios
    Facebook | Twitter | Google+ | Tumblr | Pinterest | YouTube | ESO Knowledge Base
    Staff Post
  • Justice_OC
    Justice_OC
    ✭✭
    Cowkiller wrote: »
    ESO_Help@elderscrollsonline.com there e-mail

    Thank you, sent a message- but still, most of us don't want to wait 24 hrs on an email reply. Someone cough up their phone #!!!

  • Proxas
    Proxas
    ✭
    ZOS_JordanH wrote: »
    Greetings. Thank you for reporting this. Our team is investigating.

    Hello Sir, I'm a member of the mob waiting outside with pitchforks and torches!
  • Justice_OC
    Justice_OC
    ✭✭
    ZOS_JordanH wrote: »
    Greetings. Thank you for reporting this. Our team is investigating.

    May want to "investigate" faster. Zenimax has royally screwed tons of potential loyal customers. I bought the physical imperial edition, and I set up a sub for 6 months of game time early yesterday. Why is an "Authorization hold" taking this damn long to clear when we have funds? Why am I locked out of free game time my PURCHASED GAME entitles me to?

  • Scruff_ee
    Scruff_ee
    Soul Shriven
    Well i'm glad to report their big fix was "try turning it off and on again" wow...thanks. That one just completely bypassed me.
Sign In or Register to comment.