Today's Patch - Launcher Keeps Closing at 9%

Perwulf · October 2018

Launcher gets stuck at 9% then closes. Can't even use repair.

Medivh50 · October 2018

Yes this is happening to me too! ZOS?!

Perwulf · October 2018

Medivh50 wrote: »

Yes this is happening to me too! ZOS?!

Knowing that we wouldn't get any respond from ZOS, I've just re-downloaded some huge patches patches by deleting depot.version. Hope this works! Meanwhile I'd be doing something else.

Sigh, another one of their coding that is bonkers.

Medivh50 · October 2018

Sorry to hear that Raven. I ultimately am reinstalling the game. It seems to be working so far. I just hope that I will not have to do this for every new content patch that comes out.

Lenithriel · October 2018

Mine is going very slow when it hits 25%, before that it's fine. After that it is SUPER slow and makes almost no progress.

Perwulf · October 2018

Lenithriel wrote: »

Mine is going very slow when it hits 25%, before that it's fine. After that it is SUPER slow and makes almost no progress.

Even dl speed got nerfed.

ZOS_Bill · October 2018

If your launcher is stuck updating, there are a few troubleshooting steps below that may help.

Create an Anti-virus or Firewall Exception for ESO

Each antivirus program is different and we recommend that you view the antivirus developer's website for full instructions on how to add exceptions.

The application files that may require exceptions are:

Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe
Steam.exe: C:\Program Files (x86)\Steam\steam.exe

Some antivirus programs require entire folders to be selected instead of a single file.When this is the case, the file paths below are what you should use. If required by the anti-virus program, include all subfolders since every file is critical to run the game.

C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\
C:\Program Files (x86)\Steam\

Repair the ESO Launcher

Open The Elder Scrolls Online Launcher by right-clicking on the icon on the desktop and selecting Run as Administrator.
Wait for the launcher to open completely.
If multiple ESO clients are installed and available through the launcher, make sure you have the correct version highlighted by clicking on it once.
Open the Game Options dropdown menu and click on the option for Repair.
Allow the launcher to examine all the files for the game. This may take some time.
If any files are found to have problems, the launcher will re-download those files.

Delete the Program Data

Close the ESO Launcher.
Navigate to the patch installation folder,
By default, this folder will be located here: C:\Program Files (x86)\Zenimax Online\Launcher\ProgramData.
Locate and delete the ProgramData folder.
Restart the ESO Launcher.

There are some additional steps you can also try in the help article below.

What do I do if my ESO launcher won't start or gets stuck at "Looking for launcher updates"?

Perwulf · October 2018

ZOS_BillE wrote: »

If your launcher is stuck updating, there are a few troubleshooting steps below that may help.

Create an Anti-virus or Firewall Exception for ESO

Each antivirus program is different and we recommend that you view the antivirus developer's website for full instructions on how to add exceptions.

The application files that may require exceptions are:
Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher

ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe

Steam.exe: C:\Program Files (x86)\Steam\steam.exe

Some antivirus programs require entire folders to be selected instead of a single file.When this is the case, the file paths below are what you should use. If required by the anti-virus program, include all subfolders since every file is critical to run the game.
C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\

C:\Program Files (x86)\Steam\

Repair the ESO Launcher
Open The Elder Scrolls Online Launcher by right-clicking on the icon on the desktop and selecting Run as Administrator.

Wait for the launcher to open completely.

If multiple ESO clients are installed and available through the launcher, make sure you have the correct version highlighted by clicking on it once.

Open the Game Options dropdown menu and click on the option for Repair.

Allow the launcher to examine all the files for the game. This may take some time.

If any files are found to have problems, the launcher will re-download those files.

Delete the Program Data
Close the ESO Launcher.

Navigate to the patch installation folder,

By default, this folder will be located here: C:\Program Files (x86)\Zenimax Online\Launcher\ProgramData.

Locate and delete the ProgramData folder.

Restart the ESO Launcher.

There are some additional steps you can also try in the help article below.

What do I do if my ESO launcher won't start or gets stuck at "Looking for launcher updates"?

Finally! Thank you for the response. Keep it coming.

I was able to get the game working again after redownloading a huge chunk of patch by deleting depot.version. However, the patch for today broke my game once again, the launcher keeps freezing then closes. I hate to redownload another huge chunk of patch and miss another event ticket!

Why is this happening? I didn't experience this before even with larger patch sizes, this only started after Murkmire patch is released.

Edit:
Nevermind. I got it fixed by timing the launcher to pause the patch so I can cancel it and repair/verify before the client freezes.