Setting up a subscription

Vigo_the_Carpathian · April 2014

Ok I want to keep playing, but there is no way of setting up a subscription??!

On my account page I have no option to set up a subscription. Only the change email/change password/etc options on the little menu?

Anyone?-.-

dannymcgr81b14_ESO · April 2014

When you enter your game registration code it takes you to a subscription page.

Vigo_the_Carpathian · April 2014

Right I see. Not a case of simply "following the prompts" Thanks dude.

mtexter3ub17_ESO · April 2014

I registered my code like 10 days ago, i can't enter it again... can't login as i don't have a subscription set up. what do i do? Ordered from Gamefly.com fwiw

Phil.makinb16_ESO · April 2014

I have the same problem and it seems so do many others. Please can an administrator at least acknowledge this issue and confirm that it is being worked.

I like many people are extremely frustrated and the lack of communication is not helping.

doug_martin05b14_ESO · April 2014

This is ridiculous... wait in a 50 min queue to give you money for something that I've already paid for (30 days) only to see I can't just click setup a sub... really... I mean really. Can we stop being amateurs already. Basically I'm losing money to wait for a way to pay you for something that doesn't even need paid for until next month. Crazy.

Oh, and lets not forget I only get 20 minutes to stay logged in, so when/if you do get a fix I get to "re-queue" to play the game of "Did they fix it?".

GreasedLizard · April 2014

mtexter3ub17_ESO wrote: »

I registered my code like 10 days ago, i can't enter it again... can't login as i don't have a subscription set up. what do i do? Ordered from Gamefly.com fwiw

Ya my code was entered early to mid March lol....

BigM · April 2014

Only way for me to get to submit sub info is putting in games code. In beta it would only let me enter early access code. But after I enter everything I get errors and have to reenter all the info again. Get same error.

Same error over and over again, We're sorry, there was an error with your Billing Address Information. Please try again. This is getting frustrating.

GreasedLizard · April 2014

ORDER # DATE PRODUCT PRICE TOTAL
— 2/8/2014 Beta Access
4D3K57XFYTCRG53HFTE4
— 2/22/2014 3 days early access
R4HY9TGFKT5YGMPNFRYD

Can't enter my key in twice .... seriously a ton of people pre-ordered and setup accounts early. You didn't think this was possible. Just add a f'd sub link to the account page plz

Vigo_the_Carpathian · April 2014

I got the physical edition from GAME.com they sent me an early access code which worked fine for early access. I then had to hazard a guess at searching through my game box for the activation code and after putting that in I get the subscription options.

Very bad communication from Zeni and its distributors it seems. Like was previously said just put a bloody SUB button there, this is the 21st century!

melquack · April 2014

I got mine as a birthday gift from someone who ordered the Explorers Pack from GameFly. I entered the code mid March, and recieved an email from ESO confirming I had unlocked the Explorers Pack. I got to play the 5 days early access, but then on Sunday I too found I had no link to add a Subscription.

The email support has been a joke. Just someone pasting a response and fixing nothing. (Three times as I replied to the emails as asked.) I put in a call request yesterday and haven't heard back yet. I'm so incredibly frustrated.