The Elder Scrolls Online

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Standard code in Imperial edition box

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JeremyMartin
JeremyMartin
Soul Shriven
Has anybody else got this? I entered the code on the booklet that was in my boxed Imperial edition and have been told by the system that it is the standard edition.
I contact the helpdesk and have been told that as this was bought via a store (GAME) then there is nothing they can do about it (even though it was in a sealed box with a scratch off sticker on it....) wondering if I'm the only one.
  • rense25eb17_ESO
    rense25eb17_ESO
    Soul Shriven
    i got 2 flyers, 1 with game code, the other with imperial and explorer's pack code
  • GlenTheOstrich
    GlenTheOstrich
    Soul Shriven
    Same I bought through GAME and got the same thing,
    going to ring them up on Monday and see what's wrong
  • baratron
    baratron
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    You should have found there were two separate flyers. There was one with the standard key bindings on and one code on the back, and then a second one that was a single sheet of paper with two codes: one for the Imperial Edition and the other for the Explorer's Pack.

    You enter the first code to confirm you've bought Elder Scrolls Online, and then enter the second code to upgrade it to Imperial Edition.

    Shake everything around to see if the second flyer drops out!
    Edited by baratron on April 5, 2014 10:56PM
    Guildmaster of the UESP Guild on the North American PC/Mac Server 2350+ CP & also found on the European PC/Mac Server 1700+ CP

    These characters are on both servers:
    Alix de Feu - Breton Templar Healer level 50
    Brings-His-Own-Forest - Argonian Warden Healer level 50
    Hrodulf Bearpaw - Nord Warden Bear Friend & identical twin of Bjornolfr level 50
    Jadisa al-Belkarth - Redguard Arcanist Damage Dealer level 50

    NA-only characters:
    Martin Draconis - Imperial Sorceror Healer (Aldmeri Dominion) level 50
    Arzhela Petit - Breton Dragonknight Healer (Daggerfall Covenant) level 50
    Bjornolfr Steel-Shaper - Nord Dragonknight Crafter (Ebonheart Pact) level 50 EAGERLY AWAITING HIS BEAR
    Verandis Bloodraven - Altmer Nightblade Healer & clone of Count Verandis Ravenwatch (Aldmeri Dominion) level 50
    Gethin Oakrun - Bosmer Nightblade Thief (Ebonheart Pact) level 50
  • darkkterror_ESO
    darkkterror_ESO
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    You should have received a total of three codes: game registration code, Imperial edition exclusive code, and Explorer's Pack code. My game also showed up as standard edition until I redeemed the Imperial edition exclusive code.
  • darkkterror_ESO
    darkkterror_ESO
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    darkkterror_ESO wrote: »
    You should have received a total of three codes: game registration code, Imperial edition exclusive code, and Explorer's Pack code. My game also showed up as standard edition until I redeemed the Imperial edition exclusive code.

    The game registration code was on the back of a little flyer by itself. Both the Imperial edition exclusive code and Explorer's Pack code should have been together on a separate piece of paper.

    EDIT: Now I feel stupid. I quoted myself when I meant to edit my last post. I need to lay off the skooma.
    Edited by darkkterror_ESO on April 5, 2014 11:17PM
  • Saerydoth
    Saerydoth
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    It's working exactly as it's supposed to. The Imperial Edition has 3 codes.

    1) The "standard" game code. This one is required before you can enter any others.
    2) The Imperial Edition code to upgade the account from standard to Imperial.
    3) The Explorer's Pack codes.

    You have to enter these 3 in order. The Imperial Edition is not a game code. It is an upgrade to the standard one. You have to have a standard account before you can upgrade it. Make sense?
    Edited by Saerydoth on April 5, 2014 11:18PM
  • JeremyMartin
    JeremyMartin
    Soul Shriven
    AHA thanks guys, found the extra sheet of paper... was a bit concerned that the support desk didn't bother to tell me that! Forums for the win!
  • sylviermoone
    sylviermoone
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    In our CE is only the standard edition game code. :(
    Co-GM, Angry Unicorn Traders: PC/NA
    "Official" Master Merchant Tech Support
    and Differently Geared AF
    @sylviermoone
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