Need access code to sign in, despite nothing changing on my computer at all for weeks. 5 hours now.

Neonisys · October 2018

So, has this happened to anyone else, just need a new access code out of the blue, I've not deleted caches, temporary files etc, my IP address is still the same, hell it's the same connection that's been up for nearly 2 months.

Also why is it taking so long to send the code, been waiting 5 hours now.

idk · October 2018

It happens we need to get a new access code from time to time. It may appear nothing has changed by I am pretty sure it is based on IP and that does change without you being aware.

The code should come within minutes. Double check your spam and if using google make sure it is not in promotions or social. Also make sure you are checking the correct email.

After all that see if you can get the game to send you a new code.

@ZOS_GinaBruno @ZOS_BillE

Dribbling_Giant · October 2018

hi ive got the same prob. it asks for code and havent had an email. its been almost 24hrs. its still the same pc and acc for game that ive had for 4yrs or more. can someone help me out. please

ijames1964 · October 2018

Try senting up your email on your phone, mine takes seconds to come through.

Taleof2Cities · October 2018

You should send in a support ticket if this issue persists, @Neonisys.

Support rarely responds to specific issues posted in the forums without a ticket number.

Be sure to post your ticket number in the thread here.

By the way, 5 hours is a blink of an eye ... especially on the weekend. Set your expectations accordingly.

qbit · October 2018

Possibly too many failed logon attempts from someone brute forcing your account. But more likely something has surely changed you aren’t aware of. You sure your IP didn’t change? Any new hardware?

WitchyWarrior · October 2018

Happens every time I log in. I've gotten use to it to the point that I make sure my email is open in another tab so I have it ready. It took about 5 minutes to get the email.

I will let you know though that a few years ago it did this to me and never sent me the code. After a few months of it not working, Support told me to submit a new email address to them. That was annoying because I only had 1 so I set up a new one & sent it.
It finally worked after that. But I still get the promo emails on my old email account.
Annoying and weird.
But support will help you with it once you submit a ticket. It just takes them a while to get to you