32 hours with a ticket and no real help. With only 13 hours till early access runs out

Mission · April 2014

Been only getting generic email responses. With tips that I already knew and tried. Still cannot get the website to accept my billing address. My ticket was supposed to be escalated yesterday. Thought i was getting somewhere when I had a Forum Rep post to another post I made, but it didn't really lead to any real help, just and endless circle of emails saying basically the same things. Even put on my support ticket to call me. And responded to several of the emails sent. I know its opening weekend. But 44 hours really? At this rate I will not be able to play after 8 tommarro.

AmanitaMuscaria · April 2014

Well business hours are over, i predict that you will get answer to your ticket some time Monday. ZOS have no clue how to handle online gaming community.

And what comes to your early access you had what you ordered according Zenimax by extending grace period till Sunday, don't be good customer as i was and confirm your payment for first month until Sunday, hence if you do it like i did 4.4.2014 your 30 days free time start to count down from the date you gave your payment details.

So basically i got ripped of 2 days.

altec812 · April 2014

Good luck...here is my canned response...

Greetings Jason and thank you for contacting us here at Elder Scrolls Online. I hope you find yourself well!

Firstly, I apologize for the long delay in replying to your issue. We are very busy here at Elder Scrolls Online and unfortunately, not every question can get answered immediately. To answer your question, all Early Access customers will be granted an extended grace period until Sunday at 8AM EDT/12PM GMT before they are required to transition their account to live. This will cover online retail customers who didn't get their boxes shipped in time and also give digital customers more Early Access time.
I hope you find this information useful and if you have any more questions or queries, please do not hesitate to contact me again. I am always happy to help!

Warm Regards,
Jason C
Elder Scrolls Online

Mission · April 2014

well how can they be over. I got an email from them last night at 3 am and it said to call at anytime. Although calling just puts you on hold for hours

Saerydoth · April 2014

I'm pretty sure the support department is 24/7. But keep in mind this is a brand new game, and their support structure is being overwhelmed by a huge number of people that just started playing. It will level off as things settle down. I don't care what kind of game or server you have, if you flip a switch and suddenly have a couple of million people playing, and even a tiny tiny fraction of them have a problem, that's still a *massive* number of issues that come up at once.

This is not a M-F 8-5 operation. ZOS agents have been posting on here all day, and they are working on fixing server-side quest issues.

Mission · April 2014

I know thats true, but I'm pretty sure things like not being able to register a game you purchased to play on the release day, because of a website error. Should be a top priority over minor in game bugs. Especially when your ticket was supposed to be escalated

Mission · April 2014

Oh and just tried to call support again..after being on hold for about and hour...and it hung up on me lol

PhoneySpring646 · April 2014

Mission wrote: »

Been only getting generic email responses. With tips that I already knew and tried. Still cannot get the website to accept my billing address. My ticket was supposed to be escalated yesterday. Thought i was getting somewhere when I had a Forum Rep post to another post I made, but it didn't really lead to any real help, just and endless circle of emails saying basically the same things. Even put on my support ticket to call me. And responded to several of the emails sent. I know its opening weekend. But 44 hours really? At this rate I will not be able to play after 8 tommarro.

Welcome to the customer support.