It has been about 8 hours now.This is what you meant by you're not getting a phone call back, right?
https://help.elderscrollsonline.com/app/ask?phone=1&session=L3RpbWUvMTM5NjcyNzU2OS9zaWQvbHdpNXcyUmw=
How much time have you given it? I feel that they are really backed up with phone calls and petitions for phone calls, perhaps you'll need to give it a few hours. I'm sure they will call you, as they have been very good about getting back to my emails quickly.