For PVE specifically the Class rep feedback was that Healers are pretty much obsolete with 3 dds and a tank - each DD slotting slotting some sort of self heal and a damage shield. The problem is with CP power creep DD self sustain and survivability has gone through the roof, especially vs older content.
The fact is that Damage shields are necessary for Magicka users to avoid the multitude of dungeon one-shot mechanics. It's the equivalent of a dodge roll. This is a good thing.
The problem is that all classes have so much passive heal from their main damage abilities and set abilities that by the time the shield wears off they are back at full health. Meaning that a healer is not necessary to survive the burst damage _after it has happened_. The healer role should to be to repair group members after a damage burst has happened and keep them topped up.
What first thing that needs to happen is that Damage Shields should cost a lot more resources to make them more significant to "block" a one-shot mechanic and not allow them to be permanently spammed. Harness Magicka in particular should not return so much magicka and should perhaps be redesigned for some other benefit, eg. return some damage to the attacker on the shield.
The second thing that needs to happen is that self healing from passives, damage skills and sets needs to be toned down in order to make a healer much more desirable.
TL;DR:
- Increase Shield costs.
- Redesign Harness Magicka
- Reduce self healing