Amazon told me out of stock.

Reignskream · April 2014

Soo i find my email and see that i have to approve an order for it not being sent to me right away. Now i talked to a customer service REP in Amazon, and now they said exactly word for word: "Unfortunately, the item has gone out of stock So we are unable to grantee a date at present. I am extremely sorry for the disappointment. "

thats a game killer for me, considering i pre ordered early february, and even weeks after i ordered, amazon showed it still had some in stock.

WTF gives? i got my 5 days early access, etc. So why am i being told now that im basically screwed out of my collectors edition? Showed me for a month that i had the game coming to me on the 4th.

BS.

Lucian_Star · April 2014

Yes I'm going through the same problem with them.

Laura · April 2014

http://forums.elderscrollsonline.com/discussion/68065/zenimax-and-amazon-dropped-the-ball#latest

please use the search function before making new posts

Reignskream · April 2014

Laura wrote: »

http://forums.elderscrollsonline.com/discussion/68065/zenimax-and-amazon-dropped-the-ball#latest

please use the search function before making new posts

As im going to post my chat in here with amazon, i do not want to use that post as that doesnt clarify what im showing the community, i already saw the other post, thanks.

Reignskream · April 2014

Here is the chat i had with amazon REP. It seems as if our orders will just be LATE, not taken away from us.
Me: It told me my delivery date would be on the 4th for over a month, and the day the 4th comes, now all the sudden it changes. I want to talk to someone now please.
Alok: Hello, my name is Alok. I will be happy to assist you.
Me: Thanks Alok how are things today.
Alok: I am sorry to know that the promised date for your order has changed.
Unfortunately, the item has gone out of stock So we are unable to grantee a date at present. I am extremely sorry for the disappointment.
Me: Soooo it could be another 6 months until they re make another order?
or it could be never, pretty much
Alok: No it won't be. As this item is much in demand we will be stocking it very soon. I request a you to wait just a few days more. We will send you an email as soon as process the order.
Me: But if it is out of stock and its a collectors edition LIMITED quantity item, how does that make me feel any better about getting my product?
Alok: I understated and your doubts are genuine but still I request you to wait for few days. If the case was that we won't be stocking it, soon we would have notified you accordingly.
Me: So its not that you arent getting my order in stock, its that it didnt arrive as it should have for the delivery date of today.
and that i will receive my order at a later date ?
Alok: Correct. It generally happens when we expect to receive a product from a supplier on a fixed date but supplier fails to deliver it to us in time. This doesn't mean that we won't be fulfilling these our orders.

Darrett · April 2014

I don't mind multiple threads. In fact, a full page of threads would be fine by me to force ZOS to respond with a solution.

stewartkub17_ESO · April 2014

post deleted by author

felixgamingx1 · April 2014

I've been telling people for a very long time... Stop doing business with a amazon and ebay.

Reignskream · April 2014

felixgamingx1 wrote: »

I've been telling people for a very long time... Stop doing business with a amazon and ebay.

I've ordered numerous collectors editions off of amazon and have yet to have an issue like this. Clearly Zenimax and Amazon aren't communicating.

ZOS_AlanG · April 2014

Amazon has acknowledged this issue, and the company has said that if customers do not receive their Imperial Edition today, Amazon will contact them with a “make good” offer.

Players who were eligible for Early Access can still play without a game activation code from a physical box until Sunday morning at 8 a.m. EDT.

We are continuing to investigate. In the meantime, let's move this conversation over here.