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• ESO Store and Account System for maintenance – March 18, 6:00AM EDT (10:00 UTC) - 4:00PM EDT (20:00 UTC)
Redeemed Code, Account Charged - No game!
BaasNiel
Soul Shriven
I went through the process of making my account and redeeming my code. I entered my credit card details, and my bank account was charged, but the credit card form just refreshed. Now I have no game in my purchased games list.
Please advise
Please advise
0
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otomodachi✭✭✭You need to seek support through them. There's basically nothing ZO could do about this short of giving you a free game, and just... man, noone does that these days.
EDIT WEll, to make sure I am not accidentally lying... this is your first purchase of the game, right? And you were buying it from this BT store? Or are we talking about a problem you're having after setting up your subscription plan?Edited by otomodachi on April 4, 2014 4:54PMWhat do you gain by criticizing a CSR complaint?0