The Elder Scrolls Online

Redeemed Code, Account Charged - No game!

Leave a Reply
BaasNiel
BaasNiel
Soul Shriven
I went through the process of making my account and redeeming my code. I entered my credit card details, and my bank account was charged, but the credit card form just refreshed. Now I have no game in my purchased games list.

Please advise
  • Loxy37
    Loxy37
    ✭✭✭✭
    Did you buy it direct from Zenimax?
  • BaasNiel
    BaasNiel
    Soul Shriven
    No. Local store in South Africa. BT Games
  • otomodachi
    otomodachi
    ✭✭✭
    You need to seek support through them. There's basically nothing ZO could do about this short of giving you a free game, and just... man, noone does that these days.

    EDIT WEll, to make sure I am not accidentally lying... this is your first purchase of the game, right? And you were buying it from this BT store? Or are we talking about a problem you're having after setting up your subscription plan?
    Edited by otomodachi on April 4, 2014 4:54PM
    What do you gain by criticizing a CSR complaint?
Sign In or Register to comment.