I have gone through all the steps in this quest numerous times trying different options each time. Every time I get to the part to use the kitchen key I pickpocketed from a waiter on the door, the door's "Open" option is still greyed out, the compass shows a doorway "below" which is not even on this map. The Quest map shows a marker for if I was already in the door. Tonight, I even found a different waiter carrying a tray in his hand and not on his head and pickpocketed them.. still same results. The quest does not progress correctly. Screenshots
1st Image: Open option still greyed out
2nd Image: Kitchen Key in my inventory
3rd Image: Area map with me standing where the kitchen door is and the quest is not even listed in this area
4th Image: My quest log telling me to go through the Palace kitchens
5th Image: Quest Map from clicking "Shown On Map" from the quest log. No clue where this is, but looks like maybe inside the Palace?
I tried all of Customer Supports suggestions when I filed Quest Assistance report and I never heard anything from the Feedback report I filed.
Any help in this matter would be greatly appreciated because as it is I can not progress in order to finish the Thieves Guild story line.
Thank You