Maintenance for the week of June 29:
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• [IN PROGRESS] EU megaservers for patch maintenance – June 29, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
• [IN PROGRESS] NA megaservers for patch maintenance – June 29, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• [IN PROGRESS] EU megaservers for patch maintenance – June 29, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
creating a ticket is near to impossible
immozz01
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have an issue logging in, browsing and scrolling in support makes it close to impossible to create a ticket if you have a question.
everything I click on seem to refer you to a page with general solutions and has no option like: was this info useful? if not click here to create a ticket....
it's stupidly frustrating and customer unfriendly
everything I click on seem to refer you to a page with general solutions and has no option like: was this info useful? if not click here to create a ticket....
it's stupidly frustrating and customer unfriendly
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i cant even sign in to make a ticket, it just doesnt do anything, doesnt even tell me if the password is wrong0
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immozz01✭✭✭Splatulated wrote: »i cant even sign in to make a ticket, it just doesnt do anything, doesnt even tell me if the password is wrong
So you called them right? ow wait, 10 million players and they don't have a phone..
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Enemoriana✭✭✭✭✭
✭✭✭✭✭What browser do you use? Try to change. Didn't work for me in Opera, but worked in Google Chrome.PC EU, @Enemoriana. Ru.
Houses: all sets crafting hub at Rosewine Retreat inn room, Erstwhile Sanctuary as actual Dark Brotherhood Sanctuary, Hunter's Glade as werewolf tavern (downstairs), Strident Springs Demesne as adventurer's house.
Wishlist: character slots, minstrel personality, molten war torte and white gold war torte recipes, Willowpond Haven, Kor and Hildegard houseguests, crown crates.0 -
immozz01✭✭✭explorer, chrome, firefox and that is not the issue, thing Is you end up in loops on a webpage and can't create a ticket, contacting them directly Is nailed shut0
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Gythral✭✭✭✭✭
✭✭✭What's the issue, you have a better chance of getting a fix from the right support section on this forum or reddit
Have you explored these options and the knowledge base?“Be as a tower, that, firmly set,
Shakes not its top for any blast that blows!”
Dante Alighieri, The Divine Comedy0 -
BigM✭✭✭✭✭
✭A lot of changes Chrome has made hasn't been the greatest move for users of it. Which is why I have gone to Firefox, which in my opinion runs and works faster. Also, I have found there are a few extensions that could be causing issues in chrome that could be causing your issue.
You could try https://support.kaspersky.com/viruses/utility#TDSSKiller just to see if anything could be infecting your system. Even though I use Norton Internet Security, at times I run TDSKiller to find problems. Granted I have only had to use it on my son's system because he is a better cook than computer guy.
Hope this helps.“The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge.”
― Stephen Hawking0 -
immozz01✭✭✭can't login to 2nd account, issues like that should have a direct button that links you to someone who can help you.
not as in here are several solutions to general problems and no further options.
side note: I also had an issue with a crown item that was fixed in a general patch 2 months later, but didn't even get a reply on my ticket in those 2 months...0 -
notyuu✭✭✭✭✭
✭✭Well when I need to make a ticket I find it as simple as- Log into the game
- Load character
- Press F1
- Click on "ask for help"
- Write ticket
- Click Submit
- Check my email in 4-6 hours for responce
- Reply to email if the first response wasn't helpful
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immozz01✭✭✭Well when I need to make a ticket I find it as simple as
- Log into the game
- Load character
- Press F1
- Click on "ask for help"
- Write ticket
- Click Submit
- Check my email in 4-6 hours for responce
- Reply to email if the first response wasn't helpful
did that because I was able to, I have 2 accounts. it's a bypass and you just pray someone answers and is willing to help on a subject that is not related to an ingame issue0 -
Cryptical✭✭✭✭✭
✭A lot of changes Chrome has made hasn't been the greatest move for users of it. Which is why I have gone to Firefox, which in my opinion runs and works faster. Also, I have found there are a few extensions that could be causing issues in chrome that could be causing your issue.
You could try https://support.kaspersky.com/viruses/utility#TDSSKiller just to see if anything could be infecting your system. Even though I use Norton Internet Security, at times I run TDSKiller to find problems. Granted I have only had to use it on my son's system because he is a better cook than computer guy.
Hope this helps.
Don’t go near Kaspersky. It has back doors. https://www.extremetech.com/internet/271536-eu-considers-banning-kaspersky-software-confirmed-as-maliciousXbox NA1