creating a ticket is near to impossible

immozz01 · August 2018

have an issue logging in, browsing and scrolling in support makes it close to impossible to create a ticket if you have a question.
everything I click on seem to refer you to a page with general solutions and has no option like: was this info useful? if not click here to create a ticket....

it's stupidly frustrating and customer unfriendly

Splatulated · August 2018

i cant even sign in to make a ticket, it just doesnt do anything, doesnt even tell me if the password is wrong

immozz01 · August 2018

Splatulated wrote: »

i cant even sign in to make a ticket, it just doesnt do anything, doesnt even tell me if the password is wrong

So you called them right? ow wait, 10 million players and they don't have a phone..

Enemoriana · August 2018

What browser do you use? Try to change. Didn't work for me in Opera, but worked in Google Chrome.

immozz01 · August 2018

explorer, chrome, firefox and that is not the issue, thing Is you end up in loops on a webpage and can't create a ticket, contacting them directly Is nailed shut

Gythral · August 2018

What's the issue, you have a better chance of getting a fix from the right support section on this forum or reddit

Have you explored these options and the knowledge base?

BigM · August 2018

A lot of changes Chrome has made hasn't been the greatest move for users of it. Which is why I have gone to Firefox, which in my opinion runs and works faster. Also, I have found there are a few extensions that could be causing issues in chrome that could be causing your issue.

You could try https://support.kaspersky.com/viruses/utility#TDSSKiller just to see if anything could be infecting your system. Even though I use Norton Internet Security, at times I run TDSKiller to find problems. Granted I have only had to use it on my son's system because he is a better cook than computer guy.

Hope this helps.

immozz01 · August 2018

can't login to 2nd account, issues like that should have a direct button that links you to someone who can help you.
not as in here are several solutions to general problems and no further options.

side note: I also had an issue with a crown item that was fixed in a general patch 2 months later, but didn't even get a reply on my ticket in those 2 months...

notyuu · August 2018

Well when I need to make a ticket I find it as simple as

Log into the game
Load character
Press F1
Click on "ask for help"
Write ticket
Click Submit
Check my email in 4-6 hours for responce
Reply to email if the first response wasn't helpful

Hope that helps man

immozz01 · August 2018

notyuu wrote: »

Well when I need to make a ticket I find it as simple as
Log into the game

Load character

Press F1

Click on "ask for help"

Write ticket

Click Submit

Check my email in 4-6 hours for responce

Reply to email if the first response wasn't helpful

Hope that helps man

did that because I was able to, I have 2 accounts. it's a bypass and you just pray someone answers and is willing to help on a subject that is not related to an ingame issue

Cryptical · August 2018

BigM wrote: »

A lot of changes Chrome has made hasn't been the greatest move for users of it. Which is why I have gone to Firefox, which in my opinion runs and works faster. Also, I have found there are a few extensions that could be causing issues in chrome that could be causing your issue.

You could try https://support.kaspersky.com/viruses/utility#TDSSKiller just to see if anything could be infecting your system. Even though I use Norton Internet Security, at times I run TDSKiller to find problems. Granted I have only had to use it on my son's system because he is a better cook than computer guy.

Hope this helps.

Don’t go near Kaspersky. It has back doors. https://www.extremetech.com/internet/271536-eu-considers-banning-kaspersky-software-confirmed-as-malicious