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Need my email reset

warldcharacterb14_ESO
I no longer have access to my email and I want to change it. I have opened a ticket already and here is the ticket # 180808-000065. Please help me with this asap.
  • ZOS_BillE
    ZOS_BillE
    mod
    @warldcharacterb14_ESO

    Your ticket #180808-000065 is currently still open and our support team will help with an email address change.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • warldcharacterb14_ESO
    Thank you for the response. I cannot check the status of the ticket because it is sending a code to my old email. How will I be updated on this?
  • warldcharacterb14_ESO
    It has been resolved. Thank you.
  • soll
    soll
    ✭✭✭
    I have the same problem. Submited ticket #:180811-001014
    Can't access to my email anymore. Please, let me play your game again! o:)
    Edited by soll on August 11, 2018 2:23PM
    EU PC
    I like to heal
    Triggered Tryhards/ HighRisk
    EP – Sollencia
    AD – Sollencia Overdose
    When you've invested time and money into a company, you have the right to be upset over changes that will negatively affect your experience and gameplay.

  • ZOS_BillE
    ZOS_BillE
    mod
    @soll

    Customer support was able to update your email address in ticket #180811-001014. Please let us know if you still are having any issues.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • soll
    soll
    ✭✭✭
    got my email changed, thank you for quick help! :)
    EU PC
    I like to heal
    Triggered Tryhards/ HighRisk
    EP – Sollencia
    AD – Sollencia Overdose
    When you've invested time and money into a company, you have the right to be upset over changes that will negatively affect your experience and gameplay.

  • rickard_karstarck
    Don't mean to hijack, but my friend has the same issue and made a ticket on 8/13 to change the email address associated to her account and still no updates.

    Any info would be appreciated @ZOS_BillE her ticket is #180813-004161

    Hoping to get it fixed ASAP so she can buy eso plus :)

    Thanks in advance!
  • ZOS_BillE
    ZOS_BillE
    mod
    @rickard_karstarck

    Ticket #180813-004161 is still open and will be looked into by customer support.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
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