Cannot log into account web site (suspended from site) or game (incorrect Login)

Korinth · April 2014

If I try and log into the game I get "Login information is incorrect".

If I go to the website and try and log into my account I either get a maintenance page or "you have been suspended from this site".

Been playing the whole 5 day early release with no issues, so I hope this is just server overload.

Korinth · April 2014

Anyone else getting this?

Zilyana · April 2014

http://forums.elderscrollsonline.com/discussion/63707/incorrect-login-information-please-read-if-having-this-problem/p1

Korinth · April 2014

Zilyana... so if I read your thread right, you were banned? Damn...did they ever fix you and how did you get this fixed?

Zilyana · April 2014

Contact ZOS_TristanK and see if he can escalate you to customer support faster. Just explain you are having the same issue as I had and you need some assistance.

Korinth · April 2014

How do you contact a specific Customer service rep?

Sakiri · April 2014

Korinth wrote: »

How do you contact a specific Customer service rep?

PM.

Zilyana · April 2014

Korinth wrote: »

How do you contact a specific Customer service rep?

http://forums.elderscrollsonline.com/profile/28651/ZOS_TristanK

Korinth · April 2014

I PM'ed him....thanks Zilyana. And if you just got access....GO PLAY and stop helping us poor schlubs

Zilyana · April 2014

I am playing and helping, I have 3 monitors so yeah

Korinth · April 2014

My theory is this.... when the gold spammers figured out they could fill the text chat window with text, players where mistakenly reporting legitimate players thinking they were reporting the gold spammers.

Honest mistake...but this is bad for the legitimate player. Hope this gets resolved soon.

Korinth · April 2014

All sorted now... thanks to ZOS_TristanK for sorting it out VERY quickly!! And thanks to Zilyana for helping. I owe you an Ale at the Inn of your choice comrade!