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Can't register copy from Game Stop

Distrobomb
Distrobomb
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Are we not allowed to register our game stop codes till tomorrow or something? I keep receiving invalid code and would like to upgrade to the imperial version.
I survived the great ESO launch disaster 2014 B)
  • Distrobomb
    Distrobomb
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    Do I need to contact them?
    I survived the great ESO launch disaster 2014 B)
  • Zirq
    Zirq
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    No solution, just letting you know you're not the only gamestop code that can't be entered.
  • Distrobomb
    Distrobomb
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    Seems that people are pissed so I guess our problem is small in comparison at the moment.
    I survived the great ESO launch disaster 2014 B)
  • Distrobomb
    Distrobomb
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    I had called gamestop about a week ago and they said that we would have to wait until the game launched to enter the code. I'm guessing it will be tomorrow. Sucks because I want to upgrade now lol.
    I survived the great ESO launch disaster 2014 B)
  • Zirq
    Zirq
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    The game IS launched now, though. ESO didn't keep in mind different world time zones when deciding to launch it/announce when it would be launched.
  • Distrobomb
    Distrobomb
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    Zirq wrote: »
    The game IS launched now, though. ESO didn't keep in mind different world time zones when deciding to launch it/announce when it would be launched.

    I know this but you are forgetting something very important
    Gamestop are morons.

    I survived the great ESO launch disaster 2014 B)
  • Sakiri
    Sakiri
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    I dont even get to pick mine up til tomorrow. Theres no midnight launch here.
  • Distrobomb
    Distrobomb
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    I dont even get to pick mine up til tomorrow. Theres no midnight launch here.

    I hope when you do that your code works

    I survived the great ESO launch disaster 2014 B)
  • Zirq
    Zirq
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    We've had the Gamestop codes since digital purchase, or I have at least. I had thought it was only ESO stopping it from being entered/accepted (as they said on launch). I was under the impression that once Gamestop handed it out, it was valid.
  • Distrobomb
    Distrobomb
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    I've had mine as well along with early access one. That code entered and worked beautifully, however the actual game one still says invalid. When I called the person they told me that I had to wait till launch which is on the 4th. That's what I assumed it was too. Why the launched today is something they changed apparently.
    I survived the great ESO launch disaster 2014 B)
  • Zirq
    Zirq
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    ESO support just replied to me about it. They wanted both codes (early access and imperial), so I guess someone's looking at it now. Hopefully.
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Could one of you please post a screenshot of the error you're getting when you try to enter your game code?
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Distrobomb
    Distrobomb
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    It just says invalid code in red text. Screenshot really?
    I survived the great ESO launch disaster 2014 B)
  • Zirq
    Zirq
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    If you insist? It really does just say invalid code.
  • Distrobomb
    Distrobomb
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    on phone with cs now
    I survived the great ESO launch disaster 2014 B)
  • Zirq
    Zirq
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    Good luck. I just sent off an email to Gamestop just in case it's on their end, as they have closed their phones for the day. Not that they'll be any use without a lot of effort. I only bought it through them because I had store credit.
  • Distrobomb
    Distrobomb
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    Basically said that I need a new code and she is escalating it and sending me an email. (fingers crossed)

    Asked me a few questions and tried to enter in my product code manually on their side but didn't work.
    Edited by Distrobomb on April 4, 2014 1:05AM
    I survived the great ESO launch disaster 2014 B)
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Thanks for the screenshot. Pardon what may sound like a silly question, but are you all positive you're entering your game activation code, not your Explorer's Pack pre-order code or Imperial Edition code.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Distrobomb
    Distrobomb
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    Thanks for the screenshot. Pardon what may sound like a silly question, but are you all positive you're entering your game activation code, not your Explorer's Pack pre-order code or Imperial Edition code.

    The other code worked (early access) so yes. I only received two.
    Edited by Distrobomb on April 4, 2014 1:09AM
    I survived the great ESO launch disaster 2014 B)
  • Zirq
    Zirq
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    I only received 2 codes as well, and used the other one for early access, but no, I can't say I'm positive. I wouldn't be surprised if Gamestop didn't give us a required code. The code I'm trying to activate the game with has dashes, and the early access one didn't, if that helps.
  • Distrobomb
    Distrobomb
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    Apparently there's a gamestop app that you need to download but I did and tried to enter my code and it still says the product code I've entered is invalid. Back to square one.
    I survived the great ESO launch disaster 2014 B)
  • Valthorian1914
    Having same issue as you guys. This is not looking good for Gamestop at all. I wonder if those that bought from any other retailers are having the same issues.
  • Dow_phoenix1ub17_ESO
    I have gamestop as well, for both of my families accounts there is no option for subscription.

    dtar04wj6kna.png

    None of the Gamestop Early Access or Imperial codes with come up valid.

    2mbigdpvin7o.png


    aa22qxnj6vyu.png


    I was riding my imperial mount. until i left the orc island. on both accounts the horse stopped working back at daggerfall and beyond.

    Also in Cyridill I could not pass through gates or enter broken wall at keeps as my Daggerfall mates could do.



  • Sakiri
    Sakiri
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    Are any of you affected using physical boxes? GameStop from what Ive gathered arent releasing physical copies untkl the 4th.
  • Distrobomb
    Distrobomb
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    Are any of you affected using physical boxes? GameStop from what Ive gathered arent releasing physical copies untkl the 4th.

    Digital, I contacted cs and the lady was very helpful. She told me to try and contact gamestop to see if they can do anything and if that didn't work she would attempt to retrieve a new code. I contacted gamestop earlier however and they pretty much made me feel like I was doing something wrong on my end (figures)
    I survived the great ESO launch disaster 2014 B)
  • Valthorian1914
    Digital copy for me. Don't know about the other guys
  • Dow_phoenix1ub17_ESO
    I have the digital download, not the box. I wont be able to call game stop till late tomorrow evening. hoping to get them before the close up shop for the night again.
  • Dow_phoenix1ub17_ESO
    [quote="

    Digital, I contacted cs and the lady was very helpful. She told me to try and contact gamestop to see if they can do anything and if that didn't work she would attempt to retrieve a new code. [/quote]

    Who is the CS lady? ESO customer service? If so How did you contact them.
    In case I do not get a code from gamestop
    Thanks

  • Distrobomb
    Distrobomb
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    yeah, eso customer service. Click support and you can give your information, wait and they will call you.
    I survived the great ESO launch disaster 2014 B)
  • Vyndetta
    Vyndetta
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    Codes GS provide come directly from the gaming company. So, it's something on ESO-Zen's side regarding not activating the codes given to GS.
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