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https://forums.elderscrollsonline.com/en/discussion/668861
• PC/Mac: No maintenance – November 18
• ESO Store and Account System for maintenance – November 19, 9:00AM EST (14:00 UTC) - 6:00PM EST (23:00 UTC)
• PlayStation®: EU megaserver for maintenance – November 19, 23:00 UTC (6:00PM EST) - November 20, 17:00 UTC (12:00PM EST)
https://forums.elderscrollsonline.com/en/discussion/668861
Accidently bought an extra crown pack
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SlippyCheeze✭✭✭Malacthulhu wrote: »How would I go about getting a refund on it? I am on xbox.
If the XBox sales process offers an "oops" facility, and you purchased through that, then use that.
If you purchased direct from ZOS, then contact their support.
Critically important, though, is what you absolutely should not do under any circumstances here: if you contact your bank and revoke payment for these crowns, you will almost certainly end up with an account ban, and probably be unable to get that reverted, ever.
It looks like what happens with stolen credit cards, messes with the fees ZOS pay for credit card processing, and generally causes them (like every other company that touches credit card payments) an enormous pile of pain, which is why they treat it pretty harshly.3 -
Malacthulhu✭✭✭✭I do not see any opps feature and the ingame ticket thing is not even working on xbox. I feel like I am pulling teeth.Xbox One Na0 -
essi2✭✭✭✭✭
✭✭Just a headsup, Some US companies (EA f.ex.) view charge backs (I'm assuming 'reverting the charge' is a charge back) as a breach of their terms and legitimate reason to ban your user account.
No idea what MS or ZOS' views are on this action."The Heritance are racists yes? Idiots. But dangerous, destabilizing racist idiots." - Razum-dar
"Wood Elves aren't made of wood, Sea Elves aren't made of water. M'aiq still wonders about High Elves" - M'aiq the Liar
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Beardimus✭✭✭✭✭
✭✭✭✭✭Contact Microsoft support. I did this and they fully refunded it.Xbox One | EU | EP
Beardimus : VR16 Dunmer MagSorc [RIP MagDW 2015-2018]
Emperor of Sotha Sil 02-2018 & Sheogorath 05-2019
1st Emperor of RavenwatchAlts - - for the Lolz
Archimus : Bosmer Thief / Archer / Werewolf
Orcimus : Fat drunk Orc battlefield 1st aider
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Fighting small scale with : The SAXON Guild
Fighting with [PvP] : The Undaunted Wolves
Trading Guilds : TradersOfNirn | FourSquareTraders
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Bëardimus : L43 Dunmer Magsorc / BG
Heals-With-Pets : VR16 Argonian Sorc PvP / BG Healer
Nordimus : VR16 Stamsorc
Beardimus le 13iem : L30 Dunmer Magsorc Icereach1 -
Mureel✭✭✭✭✭
✭✭✭SlippyCheeze wrote: »Malacthulhu wrote: »How would I go about getting a refund on it? I am on xbox.
If the XBox sales process offers an "oops" facility, and you purchased through that, then use that.
If you purchased direct from ZOS, then contact their support.
Critically important, though, is what you absolutely should not do under any circumstances here: if you contact your bank and revoke payment for these crowns, you will almost certainly end up with an account ban, and probably be unable to get that reverted, ever.
It looks like what happens with stolen credit cards, messes with the fees ZOS pay for credit card processing, and generally causes them (like every other company that touches credit card payments) an enormous pile of pain, which is why they treat it pretty harshly.
Follow advice above; whatever you do,do not do a 'charge back' that will be a ban until it's sorted.1 -
ZOS_GregoryVmodGreetings all,
After removing a few posts, we must ask that all posts be kept civil and constructive.
Thank you for your understanding,
-Greg-The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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