Maintenance for the week of March 25:
• [COMPLETE] ESO Store and Account System for maintenance – March 28, 9:00AM EDT (13:00 UTC) - 12:00PM EDT (16:00 UTC)

Accidently bought an extra crown pack

Malacthulhu
Malacthulhu
✭✭✭✭
How would I go about getting a refund on it? I am on xbox.
Xbox One Na
  • SlippyCheeze
    SlippyCheeze
    ✭✭✭
    How would I go about getting a refund on it? I am on xbox.

    If the XBox sales process offers an "oops" facility, and you purchased through that, then use that.

    If you purchased direct from ZOS, then contact their support.

    Critically important, though, is what you absolutely should not do under any circumstances here: if you contact your bank and revoke payment for these crowns, you will almost certainly end up with an account ban, and probably be unable to get that reverted, ever.

    It looks like what happens with stolen credit cards, messes with the fees ZOS pay for credit card processing, and generally causes them (like every other company that touches credit card payments) an enormous pile of pain, which is why they treat it pretty harshly.
  • Malacthulhu
    Malacthulhu
    ✭✭✭✭
    I was actually about to reverse it on the card lol
    Xbox One Na
  • Malacthulhu
    Malacthulhu
    ✭✭✭✭
    I do not see any opps feature and the ingame ticket thing is not even working on xbox. I feel like I am pulling teeth.
    Xbox One Na
  • essi2
    essi2
    ✭✭✭✭✭
    Just a headsup, Some US companies (EA f.ex.) view charge backs (I'm assuming 'reverting the charge' is a charge back) as a breach of their terms and legitimate reason to ban your user account.

    No idea what MS or ZOS' views are on this action.
    "The Heritance are racists yes? Idiots. But dangerous, destabilizing racist idiots." - Razum-dar

    "Wood Elves aren't made of wood, Sea Elves aren't made of water. M'aiq still wonders about High Elves" - M'aiq the Liar

    ** Leyawiin Layabouts (PC-EU) - Leyawiin Layabouts (PC-NA) **

    *** https://www.youtube.com/@essi2 - https://www.twitch.tv/essi2 ***
  • Beardimus
    Beardimus
    ✭✭✭✭✭
    ✭✭✭✭✭
    Contact Microsoft support. I did this and they fully refunded it.
    Xbox One | EU | EP
    Beardimus : VR16 Dunmer MagSorc [RIP MagDW 2015-2018]
    Emperor of Sotha Sil 02-2018 & Sheogorath 05-2019
    1st Emperor of Ravenwatch
    Alts - - for the Lolz
    Archimus : Bosmer Thief / Archer / Werewolf
    Orcimus : Fat drunk Orc battlefield 1st aider
    Scalimus - Argonian Sorc Healer / Pet master

    Fighting small scale with : The SAXON Guild
    Fighting with [PvP] : The Undaunted Wolves
    Trading Guilds : TradersOfNirn | FourSquareTraders

    Xbox One | NA | EP
    Bëardimus : L43 Dunmer Magsorc / BG
    Heals-With-Pets : VR16 Argonian Sorc PvP / BG Healer
    Nordimus : VR16 Stamsorc
    Beardimus le 13iem : L30 Dunmer Magsorc Icereach
  • Mureel
    Mureel
    ✭✭✭✭✭
    ✭✭✭
    How would I go about getting a refund on it? I am on xbox.

    If the XBox sales process offers an "oops" facility, and you purchased through that, then use that.

    If you purchased direct from ZOS, then contact their support.

    Critically important, though, is what you absolutely should not do under any circumstances here: if you contact your bank and revoke payment for these crowns, you will almost certainly end up with an account ban, and probably be unable to get that reverted, ever.

    It looks like what happens with stolen credit cards, messes with the fees ZOS pay for credit card processing, and generally causes them (like every other company that touches credit card payments) an enormous pile of pain, which is why they treat it pretty harshly.

    Follow advice above; whatever you do,do not do a 'charge back' that will be a ban until it's sorted.
  • ZOS_GregoryV
    Greetings all,

    After removing a few posts, we must ask that all posts be kept civil and constructive.

    Thank you for your understanding,
    -Greg-
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Malacthulhu
    Malacthulhu
    ✭✭✭✭
    Sorry, I got baited easy, thanks to everyone that helped.
    Xbox One Na
Sign In or Register to comment.