Game won't start. Continually crashes. I thought the point of the beta was to FIX THIS STUFF

Soraellion · March 2014

Remo wrote: »

Yeah running it through compatibility troubleshooter seems to work for me. I used the "Try recomended settings" I got a "Windows XP Service pack 2 message (I am running Windows 7) and I hit start. Game fired up and I'm actually in. While it's a work around I hope it's addressed asap. Thanks Valixene!

It also told me to run in service pack 2 mode, but it didn't solve it for me.

Remo · March 2014

Sorry to hear

Master_Skinner · March 2014

I'm using windows 8.1 64 bit with an acer predator (i7 @ 3.4 ghz with 32 gb of ram and amd radeon 7700 w/2gb card) and the launcher won't even do anything. I have tried to use the "recommended settings" from the compatibility troubleshooter and same results. Uninstalled and re-installed and still same problem. Ran as administrator, same problem. Been working on getting it to do SOMETHING for about 3 hours now, and still nothing. Oh, I also granted access through the firewall (special permissions and such) so that there should be no issues there. Little frustrated...
Any OTHER suggestions before I ask for my money back?

Master_Skinner · March 2014

Also (for informational purposes) the launcher shows up under the background processes in the task manager when I try to open it. Not really sure what other options I have for getting the launcher to work. Windows says that under the 8.1 section that the launcher is compatible and should not require any adjustments, but that doesn't work either.

Kowasin · March 2014

Running as administrator worked for me as well.

Korah_Eaglecry · March 2014

Inquisitio wrote: »

Juniper_Myth wrote: »

mkorny I agree. Patience and trust in the zenimax team is our best option.

I'm so anxious to get into the game and I know it will happen...just not in the next minute and I'm okay with that. I've tried reinstalling and checking for updates and repairing and then sent a ticket to the support team. Good time to take a nap.

I would agree with this, but they took the money for the early acess so i'd expect for it to work.

I can understand this sentiment. But that doesnt change the fact that theres possibly thousands if not hundreds of thousands of people attempting to access 1 server at the same time. Star Trek Online has the same sort of server design and on early access, release and every major update there were and still are numerous complaints about people unable to even get passed the loading screen. Im assuming this is a similar issue. If it is it might take a day or two to correct it or for the population to settle out a little bit.

I know it can be frustrating especially when your money is involved. But there is a light at the end of the tunnel. Things will get better.

Publius_Scipio · March 2014

Possible memory leak issue still unresolved.

Mac client here and I crashed as well, just like in beta. I am able to play for an hour or so then crashes to desktop.

Master_Skinner · March 2014

So, got a call from Bethesda Customer Support, apparently my Anti-Virus was preventing the launcher from working at all even with the firewall bypass. Temporarily disabled AVG and the launcher took off... now to wait for it to finish downloading...

ZOS_JasonI · March 2014

Thanks for providing that update, @Master_Skinner. We've created tickets for those of you that are still experiencing this issue. Be sure to try temporarily disabling any firewall or anti-virus protection to see if that's causing any interference.

Let us know if you're still encountering any errors.

Brozgar · March 2014

It worked fine in Beta, now I've got 3 crashes in first 5 minutes, then I've spent about a half an hour (or more) creating a character and now it won't log in, stuck on "Requesting character load...".
Character creation crashes are the most annoying ones, because like all the RPers, I put quite some effort into it and when I have to do all over again a couple of times... well, makes me want to quit and never come back.

deruyaigo · March 2014

Having the same constant crash issue as those above. Just terrible. And people have a right to complain as we're the customers. For many, this isn't our first time at the MMO rodeo, and we've seen plenty of clean launches. No excuses. I gave up on the BETA because it would crash every 2 minutes.

Olliedoger · March 2014

speedjfreak wrote: »

Just think about the fact that the last generation of Mac Pro is not supported yet... I' m trying to play on my laptop, which is a Macbook Pro Retina, a good machine but not as good as the desktop one, and I can' t even login into the game due to a bug (and I discovered that I am not the only one having it) on the accounts... I hope they' ll fix this soon or I think that I am not going to renew my subscription. I' m tempted to request to refund the money I spent but I think that this is not possible... Bah

Sooo the new thinner Macbook pro with retina display is not supported? What kinda crap is that... Are we talking the current generation? I participated in the beta and I was never able to log in. Now that early access has launched I am still having trouble. I am beginning to wonder if I have wasted 60 dollars

Soraellion · March 2014

I'm getting TIRED of this.

This happened in beta, many people reported it yet nothing seems to have been done about it. There's no answers, no replies, no updates. It seems as if there's literally zero people at work during this launch.

Yes, launch is always a bit mad but is that simply the nature of the beast or because companies let it slide BECAUSE we're used to it by now, expect it and kinda sorta let is slide? Perhaps ESO wants to become yet another fail MMO that dies after the initial box sale, they're on to a good start for that.

I pre ordered to, at least try to, register some names I'd want to use, expecting this to become a long term game to play (played DAoC for 5 years, EVE for 10) but it seems like they're not really interested in that, all that's happened is "lol, you paid to be a beta player for another week".

*** this!

Madluna · March 2014

Game launched ok on first attempt. 2nd attempt after dinner I kept getting these client crashes and tried alot of things (disabling AV, reparing etc) but I got it working by ticking "Run as administrator" in the compatability box... however, my account already run as administrator on my Vista 64-bit computer.

khorne9999 · March 2014

So

Mine is fixed.

i had the same problem.

-repairing launcher didn't work
- run as administrator no luck
- compability mode still no luck

then i update my nvidia driver and b00m i got in

hope this can help some people

deruyaigo · March 2014

Thanks, khorne9999. Good to know the community is there to help even when the devs are not.

Juniper_Myth · March 2014

I have no idea what worked but here's what I did in order. Many restarts were had since updating software needs it.

-nvidia graphics were updated before launch but reinstalled them anyways
-uninstalled/reinstalled eso
-installed corresponding windows graphics updates
-shut down norton antivirus
-pressed start in the launcher
-I'm in! Got past beginning sequence then black screen and only sound.
-shut down eso and restart computer again
-press play again only to have "Incorrect login" show up with the correct info
-restart computer
-press play and no problems just smooth sailing to coldharbour

Again, I have no idea what worked but I hope this helps someone.

Siegfried_Greymane · March 2014

@mkorny Yes, I do expect to be able to play a game I paid $100 for the first day it's advertised. Just like I expect to get a cheeseburger when I pay for one. I am not Bethesda's BFF I am their customer. We have a legal relationship. The way I see it, they've ripped me off.

Xaphodil · March 2014

Updating Nvidia graphics driver got my past the crash screen at login. Had previously tried launching as admin, changing compatibility mode, turning off firewall, and uninstall re-install.

Moonraker · March 2014

Olliedoger wrote: »

speedjfreak wrote: »

Just think about the fact that the last generation of Mac Pro is not supported yet... I' m trying to play on my laptop, which is a Macbook Pro Retina, a good machine but not as good as the desktop one, and I can' t even login into the game due to a bug (and I discovered that I am not the only one having it) on the accounts... I hope they' ll fix this soon or I think that I am not going to renew my subscription. I' m tempted to request to refund the money I spent but I think that this is not possible... Bah

Sooo the new thinner Macbook pro with retina display is not supported? What kinda crap is that... Are we talking the current generation? I participated in the beta and I was never able to log in. Now that early access has launched I am still having trouble. I am beginning to wonder if I have wasted 60 dollars

You need to read what he said. The Mac Pro is not supported with the dual-processor Xeons. The MacBook Pro with Retina are fine and the Intel Iris Pro issue fix is working correctly.

hulldom.85b14_ESO · April 2014

My Webroot Realtime Shield blocks access when you click "Play" on the launcher (FYI).

sonicb87b14_ESO · April 2014

====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.1.0.0.962841
branch = live
char.account = sin4life
char.alliance = 2
char.name = Expel
client.executablebits = 32
client.mode = load
client.renderertype = D3D11
client.session_start_timestamp = 2014-04-03T23:36:58.671Z
client.time_since_load = 3
client.timestamp = 2014-04-03T23:37:47.070Z -frme 2541-
client.uptime = 48.4
computer.name = SIN
computer.user = Hack The Planet
cpu.arch = 0
cpu.count = 8
cpu.level = 6
cpu.type = 586
data.depotid = 4000
data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online/
data.syncm = databuild
data.version = 0.win.0.live.961669
exe.buildnum = 962841
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 9.18.13.3221
gfx.deviceid = 4483.912406594.161
gfx.driver = NVIDIA GeForce GTX 660 Ti
gfx.vendorid = 4318
globby.address = 198.20.200.150
globby.port = 24504
loc.wloc = 198 360806 12712 174114 180.00
loc.world = Stonefalls
loc.worldid = 198
loc.zone = Stonefalls
login.address = 198.20.200.150
mem.current = 809
mem.peak = 836
mem.physical = 16330
os.osbits = 64
os.platform = windows
os.version = 6.1.7600.
ptime = 0
realm.depotid = 0
realm.id = 4000
realm.name = NA Megaserver
reportfield.ver = 3
version.major = 1
version.patch = 0
version.subpatch = 0

sonicb87b14_ESO · April 2014

PS mine crashes when i try and load character and get into server

sonicb87b14_ESO · April 2014

never mind fixed issue by deleting addons. will have to resolve that later

Icebergjtr · April 2014

My situation. I now have 3 characters. My first, a templar, progressed to lvl 10 w/o incident and started questing in Glenumbra and BAM, crash. Then every further attempt (multiple tries over the course of a week now) to log-in has resulted in the immediate or near immediate crash of the game.

Oddly enough, my other 2 characters (which I created because I can't play what *was* my main) play just fine. On high graphic settings at that! Zero issues with the other 2.

I did not have this issue in beta which makes me wonder if it's related to specific zones or items or areas within a zone.

So far I've tried with no luck:
- lowering the graphics to low and then minimal
- running as admin
- running in compatibility mode
- contacting support who doesn't seem to have a clue
- reading the support forums

I have not tried uninstall/re-install since I do have 2 working characters.

One commonality I've noticed with these crash reports is DirectX 11 and slightly older graphics cards. But that might not have a thing to do with it.

Really hope they figure this out and get it fixed for everyone impacted.

Crash report and crash details below:

====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.1.0.0.964485
branch = live
char.account = **********
char.alliance = 3
char.name = *********
client.executablebits = 32
client.mode = inworld
client.renderertype = D3D11
client.session_start_timestamp = 2014-04-08T01:05:27.056Z
client.time_since_load = 19
client.timestamp = 2014-04-08T01:07:23.203Z -frme 5653-
client.uptime = 116.2
computer.name = *********
computer.user = ***
cpu.arch = 0
cpu.count = 8
cpu.level = 21
cpu.type = 586
data.depotid = 4000
data.dir = E:/The Elder Scrolls Online/depot/
data.syncm = databuild
data.version = 0.win.0.live.961669
exe.buildnum = 964485
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 13.251.0.0
gfx.deviceid = 26808.344069963.0
gfx.driver = AMD Radeon HD 5700 Series
gfx.vendorid = 4098
globby.address = 198.20.200.180
globby.port = 24507
loc.wloc = 141 180911 13767 280074 -158.39
loc.world = Glenumbra
loc.worldid = 141
loc.zone = Glenumbra
login.address = 198.20.200.180
mem.current = 1136
mem.peak = 1136
mem.physical = 8092
os.osbits = 64
os.platform = windows
os.version = 6.1.7601.Service Pack 1
ptime = 0
realm.depotid = 0
realm.id = 4000
realm.name = NA Megaserver
reportfield.ver = 3
version.major = 1
version.patch = 0
version.subpatch = 0

++++++++++++++++++++++++++++

Problem signature:
Problem Event Name: APPCRASH
Application Name: eso.exe
Application Version: 1.0.0.1
Application Timestamp: 53409a7f
Fault Module Name: StackHash_5f61
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea8e7
Exception Code: c0000374
Exception Offset: 000ce753
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 5f61
Additional Information 2: 5f6158ee922ed2f7e387e55ce6e122eb
Additional Information 3: 1cbc
Additional Information 4: 1cbc3f855a640127b1c4b91721f960db

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Icebergjtr · April 2014

Also should have mentioned I have no addons.

Icebergjtr · April 2014

By way of update, I also found and provided the following from "ErrorStrings.txt" in the ESO folder directory:

language=en
FATAL_ERROR_TITLE=Fatal Error
CANT_OPEN_PACKFILES=Fatal Error 1.\nClient will be terminated.
INVALID_WORLD_ID=Fatal Error 2.\nClient will be terminated.
MISSING_WORLD_FILES=Fatal Error 3.\nClient will be terminated.
BAD_WORLD_LAYER_COUNT=Fatal Error 4.\nClient will be terminated.
OUT_OF_MEMORY=Out of memory.\nClient will be terminated.
CANT_OPEN_ASSET_FILE_TABLE=Fatal Error 6.\nClient will be terminated.
CLIENT_ASSERT=Fatal Error 7.\nClient will be terminated.
CANT_OPEN_UNPACKED_FILE_TABLE=Fatal Error 8.\nClient will be terminated.
CANT_OPEN_ANIMS_FILE_TABLE=Fatal Error 9.\nClient will be terminated.
DEFS_ARE_ALL_EMPTY=Fatal Error 10.\nClient will be terminated.
DEF_VERSION_MISMATCH=Fatal Error 11.\nClient will be terminated.
NO_DEPOT_DATA=Fatal Error 12\nClient will be terminated.
NO_PLATFORM_SPECIFIED=Fatal Error 13\nClient will be terminated.
GLOBAL_ANIMATION_DEF_IS_EMPTY=Fatal Error 14\nClient will be terminated.
EULA_NOT_FOUND=Fatal Error 15\nClient will be terminated.
INVALID_PUBLISH_FILES=Fatal Error 16\nClient will be terminated.

ESO support e-mailed me today to say the issue has been resolved. And sure enough, I just logged in with my templar and no crash. They apologized for the inconvenience but declined to let me know what the issue was or how they resolved it.

shaandor25eb17_ESO · April 2014

My ESO also stopped working. Newest drivers installed, addons are not installed, subscription paid... What is going on?!?!?!

Wreuntzylla · November 2014

hulldom.85b14_ESO wrote: »

My Webroot Realtime Shield blocks access when you click "Play" on the launcher (FYI).

Same problem after 1.5.6. Same solution. Odd that I have had webroot since early launch and only now have this issue.

jeanette · November 2014

This may sound incredibly stupid, but it worked for me(windows 8):

When the game launched I had serious issue with logging in, it just didn't work. I tried to repair, reinstall etc but that didn't work. What did work: Went into my C folder>program>zenimax online, and moved the zenimax file to the C folder(computer>windows8_OS (C:)). After that everything worked fine.

Don't know how. But it worked.