DMuehlhausen wrote: »They are all separate teams. None of them work directly with each other either. The content team will keep putting out content and the network/server team will continue to try and improve performance. Neither will stop doing what they are suppose to be doing.
LordSarevok wrote: »Apparently nobody understands how a business like this works. I will try to make it very simple and I apologize if this comes off as harsh or demeaning.
As a person who has run a personal business for many years and other business's for many years. There is a thing called a yearly budget plan. They look at many factors to come up with this plan. It takes into account, user base, advertising, supplies, payroll (the largest expense by far) etc. My monthly plan tracked a total of 41-45 pages of incoming/outgoing expenses and let me know where I stood for each month, quarter, and end of year. Every business does this. EVERY one.
This is a budget approved by the higher ups and the board so they can report properly to investors on what targets they think they will hit. It is tracked to a scathing degree, because it can have a huge impact on stock prices. They call it controllable expenses for a reason.
What ZoS is doing is making a STRATEGIC decision to not invest in more payroll/resources to fix the issues. Don't be fooled. They are investing more on content and cosmetic items because they stand to gain more revenue in the short term. We might *** and moan about lag and all that but we still pay and play. They will only divert more money from new content if revenue from cosmetics and new content start to dip precipitously, with the cause being directly attributed to server/network issues and not a day before.
TLDR; They have a set amount of money each year to use. They are using most of that money on new content/cosmetics. Lets say they have been given a budget of $100. It costs them $93.75 in payroll and resources for new content. That leaves $6.25 for the server/network team. So if we want more people on the IT side it will pull from the content side.
Again I apologize if I offended anybody but its the truth. I lived it for almost 2 decades...
LordSarevok wrote: »They are indeed very different things. but the parent company gives a single lump sum budget. They then have to decide which area gets those funds/resources. So in effect, putting more hours/people on story/crown items is directly affecting how much money/resources the server/network team gets.
This. The people who manage the servers are not the same one's who develop new content and you couldn't take staff from either and move them around.Different teams do different things. If the server need work then fine, that should be done, although I don't personally have any performance issues although I understand that others do (although those issues may not all be server-related or resolved by the poll option of "more servers"). Content should meanwhile continue to be developed as per the quarterly schedule.
Dagoth_Rac wrote: »LordSarevok wrote: »They are indeed very different things. but the parent company gives a single lump sum budget. They then have to decide which area gets those funds/resources. So in effect, putting more hours/people on story/crown items is directly affecting how much money/resources the server/network team gets.
But cutting back on or cutting out content will hit their revenues hard. And that will affect future budget for server/network teams.
And shifting the budget means laying off the people who design content so you can hire more server/network people. And then likely many months for those new hires to become experts in how ESO is designed so they have enough knowledge to identify and fix performance problems. If this was easy to fix, it would have been fixed by now. It is obviously a difficult fix. And throwing more people at it is not a quick fix for difficult problems. You need people with a deep understanding of how ESO works to help solve difficult issues. And that takes time and training, not just more warm bodies.
The folks who design boss mechanics in Trials? They do not have skill set to improve server performance. The folks who design the new motifs that come with every Update? They do not have skill set to improve server performance. The folks who wrote the Summerset quest lines? They do not have skill set to improve server performance. The folks who came up with the Psijic Order skill line? They do not have skill set to improve server performance. You cannot just move all your current employees onto the server performance team. That means the content people have to be laid off. They will go get jobs with other companies. So even if you do eventually get servers improved, the game will have lost a lot of revenue (and player population) in the process and the people who designed the content that brings in revenue will be gone.
DocFrost72 wrote: »Why not both?
DocFrost72 wrote: »LordSarevok wrote: »Apparently nobody understands how a business like this works. I will try to make it very simple and I apologize if this comes off as harsh or demeaning.
As a person who has run a personal business for many years and other business's for many years. There is a thing called a yearly budget plan. They look at many factors to come up with this plan. It takes into account, user base, advertising, supplies, payroll (the largest expense by far) etc. My monthly plan tracked a total of 41-45 pages of incoming/outgoing expenses and let me know where I stood for each month, quarter, and end of year. Every business does this. EVERY one.
This is a budget approved by the higher ups and the board so they can report properly to investors on what targets they think they will hit. It is tracked to a scathing degree, because it can have a huge impact on stock prices. They call it controllable expenses for a reason.
What ZoS is doing is making a STRATEGIC decision to not invest in more payroll/resources to fix the issues. Don't be fooled. They are investing more on content and cosmetic items because they stand to gain more revenue in the short term. We might *** and moan about lag and all that but we still pay and play. They will only divert more money from new content if revenue from cosmetics and new content start to dip precipitously, with the cause being directly attributed to server/network issues and not a day before.
TLDR; They have a set amount of money each year to use. They are using most of that money on new content/cosmetics. Lets say they have been given a budget of $100. It costs them $93.75 in payroll and resources for new content. That leaves $6.25 for the server/network team. So if we want more people on the IT side it will pull from the content side.
Again I apologize if I offended anybody but its the truth. I lived it for almost 2 decades...
I understand and agree with this, but then wouldn't it be a question of "Should ZOS divert more resources to the bug/lag/issue resolving team?"
Because the way this poll is worded makes it sound like you can only do one or the other, leading to my confusion.