Midyear Mayhem feedback

Miswar · July 2018

The event has been running few days now.

One thing stands up and that is the state of console servers.

Have you replaced the permanet freezes with "Unable to connect to server.." message? If that was your fix than well done.

People keep crashing all the time and yes worse case scenarios straight back to Pve and queing.

Very simple question.... WHAT ARE YOU DOING TO ENHANCE YOUR SERVER FUNCTIONALITY????

That means what actually you are doing or do you guys at ZOS just darts on boards and deciede that way what non-substantial and general phrase you will be using this time? ...which actually means that NOTHING is been done nor have been done.

Apache_Kid · July 2018

The crashes on console are out of control. Sometimes when you try to log back in, it will say unable to connect to game server and when you get back in you sometimes you are put back at the gate and missing your tic and sometimes you are back in PvE as OP said missing your tic and having to enter the queue again.

These crashes (the screen freezing, loud buzzing noise, back at xbox dashboard) have been present in the game since I started playing this game on Xbox One almost two years ago. Since then, I have upgraded to an Xbox One X, put ESO on a SSD, even switched internet providers. NOTHING THE USER CAN DO CAN STOP THE CRASHES.

I spoke with a Microsoft representative at 1800-4my-xbox whole told me straight up that ESO is THE MOST problematic game they have to do deal with and that the megaserver set-up and bad code are to blame. The buzzing noise crashes that send you to the dashboard is a direct result of a coding error. They told me I should contact the developer because they have serious issues with the game they need to sort out. Straight from the horse's mouth people.

Acrolas · July 2018

Apache_Kid wrote: »

I spoke with a Microsoft representative at 1800-4my-xbox whole told me straight up that ESO is THE MOST problematic game they have to do deal with and that the megaserver set-up and bad code are to blame. The buzzing noise crashes that send you to the dashboard is a direct result of a coding error. They told me I should contact the developer because they have serious issues with the game they need to sort out. Straight from the horse's mouth people.

It's a shame you didn't ask for a transcript or notes from that conversation. It could have perhaps helped ZOS isolate the error.

Personally, I would have loved to see a documented instance where a support representative used a superlative, irregardless of positive or negative, to describe another product in the absence of evidence to support that superlative. I mean, it sounds good, but what you're trying to argue as good representation is far more indicative of poor training or, perhaps, fabrication.

Do you have that rep's name? I'd be interested in following up with a few questions.

ADarklore · July 2018

Acrolas wrote: »

Apache_Kid wrote: »

I spoke with a Microsoft representative at 1800-4my-xbox whole told me straight up that ESO is THE MOST problematic game they have to do deal with and that the megaserver set-up and bad code are to blame. The buzzing noise crashes that send you to the dashboard is a direct result of a coding error. They told me I should contact the developer because they have serious issues with the game they need to sort out. Straight from the horse's mouth people.

It's a shame you didn't ask for a transcript or notes from that conversation. It could have perhaps helped ZOS isolate the error.

Personally, I would have loved to see a documented instance where a support representative used a superlative, irregardless of positive or negative, to describe another product in the absence of evidence to support that superlative. I mean, it sounds good, but what you're trying to argue as good representation is far more indicative of poor training or, perhaps, fabrication.

Do you have that rep's name? I'd be interested in following up with a few questions.

I would agree, I'm sure the devs at ESO would like the name as well, this way they could directly contact that rep so they could share the information that Microsoft has, but apparently ZOS does not. Also, I have yet to EVER speak to a customer service rep who actually has any knowledge of coding or programming, including those at 'help' desks.

Aurielle · July 2018

Apache_Kid wrote: »

The crashes on console are out of control. Sometimes when you try to log back in, it will say unable to connect to game server and when you get back in you sometimes you are put back at the gate and missing your tic and sometimes you are back in PvE as OP said missing your tic and having to enter the queue again.

These crashes (the screen freezing, loud buzzing noise, back at xbox dashboard) have been present in the game since I started playing this game on Xbox One almost two years ago. Since then, I have upgraded to an Xbox One X, put ESO on a SSD, even switched internet providers. NOTHING THE USER CAN DO CAN STOP THE CRASHES.

I spoke with a Microsoft representative at 1800-4my-xbox whole told me straight up that ESO is THE MOST problematic game they have to do deal with and that the megaserver set-up and bad code are to blame. The buzzing noise crashes that send you to the dashboard is a direct result of a coding error. They told me I should contact the developer because they have serious issues with the game they need to sort out. Straight from the horse's mouth people.

Same thing on PS4. I missed out on a 90k defense tick yesterday, thanks to yet another blue screen crash. After my tenth crash in two hours, I was unable to log back into my main PVP character. Kept saying it was unable to connect to the server. I swapped to an alt to try to queue into a BG, and crashed before I even had the opportunity to do so. This happens in no other multiplayer game on my console.

I have said it before, and I’ll say it again: if ZOS is unable to handle the increased load that Midyear Mayhem brings, in-progress campaigns absolutely need to be locked to those who have not participated in said campaigns during the previous month/week. I crash on Vivec when it’s not Midyear Mayhem, but nowhere NEAR the extent that I cash during the event.

Apache_Kid · July 2018

Acrolas wrote: »

Apache_Kid wrote: »

I spoke with a Microsoft representative at 1800-4my-xbox whole told me straight up that ESO is THE MOST problematic game they have to do deal with and that the megaserver set-up and bad code are to blame. The buzzing noise crashes that send you to the dashboard is a direct result of a coding error. They told me I should contact the developer because they have serious issues with the game they need to sort out. Straight from the horse's mouth people.

It's a shame you didn't ask for a transcript or notes from that conversation. It could have perhaps helped ZOS isolate the error.

Personally, I would have loved to see a documented instance where a support representative used a superlative, irregardless of positive or negative, to describe another product in the absence of evidence to support that superlative. I mean, it sounds good, but what you're trying to argue as good representation is far more indicative of poor training or, perhaps, fabrication.

Do you have that rep's name? I'd be interested in following up with a few questions.

They said my call would be recored for quality and training purposes so its out there somewhere.

This is not the first time ive been told by an Microsoft rep that the xbox port of the game has serious server and coding issues Rather, its the third time over the last two years. Everytime the response is the same: "we cannot help you with these crashes you need to contact the developer". Im confused what you want as evidence, specific lines of bad code? The people who made the game system know what is causing certain errors. Everytime i call the rep tells me that most likely if a console is crashing in this manner over an extended period of time then it is due to coding errors. That's what a buzzing hard crash to the dashboard is caused by. To say there is an absence of evidence is honestly astounding to me with how this game performs on xbox.

Apache_Kid · July 2018

ADarklore wrote: »

Acrolas wrote: »

Apache_Kid wrote: »

I spoke with a Microsoft representative at 1800-4my-xbox whole told me straight up that ESO is THE MOST problematic game they have to do deal with and that the megaserver set-up and bad code are to blame. The buzzing noise crashes that send you to the dashboard is a direct result of a coding error. They told me I should contact the developer because they have serious issues with the game they need to sort out. Straight from the horse's mouth people.

It's a shame you didn't ask for a transcript or notes from that conversation. It could have perhaps helped ZOS isolate the error.

Personally, I would have loved to see a documented instance where a support representative used a superlative, irregardless of positive or negative, to describe another product in the absence of evidence to support that superlative. I mean, it sounds good, but what you're trying to argue as good representation is far more indicative of poor training or, perhaps, fabrication.

Do you have that rep's name? I'd be interested in following up with a few questions.

I would agree, I'm sure the devs at ESO would like the name as well, this way they could directly contact that rep so they could share the information that Microsoft has, but apparently ZOS does not. Also, I have yet to EVER speak to a customer service rep who actually has any knowledge of coding or programming, including those at 'help' desks.

This was a representative who worked with specific game support, not your average run of the mill guy reading troubleshooting steps out of a binder. I dont have the name it was weeks ago. I posted about it when it happened and zos removed my post so clearly they aren't interested actually.

Korah_Eaglecry · July 2018

It doesnt seem to be a coding error so much as a strain issue. The servers are being overworked. When you have these massive groups clashing, large numbers of them with CP that require calculations, armor sets, pvp boosts, procs, so on and so on. You end up with the game doing massive number of calculations in a very short order. Its going to eventually lock up and cause mass crashing. Theres only so much strain you can put on something like that before it hits its limit.

Apache_Kid · July 2018

Korah_Eaglecry wrote: »

It doesnt seem to be a coding error so much as a strain issue. The servers are being overworked. When you have these massive groups clashing, large numbers of them with CP that require calculations, armor sets, pvp boosts, procs, so on and so on. You end up with the game doing massive number of calculations in a very short order. Its going to eventually lock up and cause mass crashing. Theres only so much strain you can put on something like that before it hits its limit.

Thats why the rep mentioned another likely cause is the "megaserver" which is unstable on xbox. She explicitly mentioned this as a issue of interest. There's not just 1 problem here. Thats why sometimes after crashing, you can't get back in on your first few attempts (ive even tried waiting after the crash just incase the game thought i was still logged in) and you get sent back to the title screen with the "unable to connect to game server, please make sure you have a valid internet connection" message. It's a plethora of things all warped together causing multiple issues.

Prof_Bawbag · July 2018

ESO has its faults and many of them, but I'm calling bull on that phone convo. There has been many a game on this gen of consoles with worse bugs than this. In fact, there have been some that bordered on unplayable and some which have even forced both Sony and MS to give out refunds due to the mess. Battlefield 4 was a *** iirc, Fallout 4 was the usual Bethesda bug fest at release, Halo: The Master Chief Collection was another game that created headlines for all the wrong reasons and so on.

Apache_Kid · July 2018

Prof_Bawbag wrote: »

ESO has its faults and many of them, but I'm calling bull on that phone convo. There has been many a game on this gen of consoles with worse bugs than this. In fact, there have been some that bordered on unplayable and some which have even forced both Sony and MS to give out refunds due to the mess. Battlefield 4 was a *** iirc, Fallout 4 was the usual Bethesda bug fest at release, Halo: The Master Chief Collection was another game that created headlines for all the wrong reasons and so on.

Ok in all seriousness here, why would i fabricate a phone conversation i had when my goal is to get these crashes and issues FIXED. That i would post this information without doing my due diligence and getting it from an actual in the know source is ridiculous because it would actually be DETRIMENTAL to my end goal of having an eso on xbox that performs as it should because if a dev was reading my post i would be giving them bad information thus wasting their time and my own.

Im not interested in bashing devs or calling for anyones job. Im interested in getting these crashes fixed. But you know what, y'all can go ahead and keep your head in the sand with your white capes flapping upside down in the wind.

Apache_Kid · July 2018

Prof_Bawbag wrote: »

ESO has its faults and many of them, but I'm calling bull on that phone convo. There has been many a game on this gen of consoles with worse bugs than this. In fact, there have been some that bordered on unplayable and some which have even forced both Sony and MS to give out refunds due to the mess. Battlefield 4 was a *** iirc, Fallout 4 was the usual Bethesda bug fest at release, Halo: The Master Chief Collection was another game that created headlines for all the wrong reasons and so on.

You mentioned a ton of games that had problems at release. This game has been on xbox for almost 3 years. Thats such a key point that you aren't even considering

Korah_Eaglecry · July 2018

Apache_Kid wrote: »

Korah_Eaglecry wrote: »

It doesnt seem to be a coding error so much as a strain issue. The servers are being overworked. When you have these massive groups clashing, large numbers of them with CP that require calculations, armor sets, pvp boosts, procs, so on and so on. You end up with the game doing massive number of calculations in a very short order. Its going to eventually lock up and cause mass crashing. Theres only so much strain you can put on something like that before it hits its limit.

Thats why the rep mentioned another likely cause is the "megaserver" which is unstable on xbox. She explicitly mentioned this as a issue of interest. There's not just 1 problem here. Thats why sometimes after crashing, you can't get back in on your first few attempts (ive even tried waiting after the crash just incase the game thought i was still logged in) and you get sent back to the title screen with the "unable to connect to game server, please make sure you have a valid internet connection" message. It's a plethora of things all warped together causing multiple issues.

Coding errors do occur after hard crashes. It isnt as simple as getting right back in when the server isnt responding correctly. Im sure there is other issues impacting peoples experience. Its a big game and someone, somewhere is likely dealing with bugs. But the bigger issue here is server strain. Thats whats causing most of the problems.

Jameliel · July 2018

Lol...why do people keep posting like this is exclusive or special to consoles? It happens to myself, guildies and friends every single day on PC/NA. It's the game servers in general. They keep pretending like they are implementing fixes, and nothing is improving at all...period point blank. Any white knight that comes along posting about their wonderful flawless experience can jump off a cliff as far as I'm concerned.

Apache_Kid · July 2018

Jameliel wrote: »

Lol...why do people keep posting like this is exclusive or special to consoles? It happens to myself, guildies and friends every single day on PC/NA. It's the game servers in general. They keep pretending like they are implementing fixes, and nothing is improving at all...period point blank. Any white knight that comes along posting about their wonderful flawless experience can jump off a cliff as far as I'm concerned.

I don't mean to act like it is exclusive to consoles. I know it isn't. Ive seen the posts from pc players. I'm just speaking from a console perspective as that is all i know. I feel sympathy for anyone who has issues with this game like I do as a premium sub tier member.