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I want a Refund
Since the 5 day early pay period. I have been unable to play. My system is up to date, and I have done all that I can to fix the game and try different settings. I have repaired and uninstalled and reinstalled too. After 4 days I have come to the conclusion that it is not my computer. Anyways this has been a big waste of time and I want a full refund. It sucks that even big time companies such as this can scam you.
We have contacted our Customer support team to help you solve your issue.
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Skillet✭✭✭Visit technical support, explain to them why you determined its the game and not your setup. They can help.1
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Medwin✭✭✭✭I find it odd that you say it is not your computer and you are being scammed, however when I go online I see loads of people running about. Perhaps it is not you computer, still I wouldn't go so far as to say they did all this to scam you. Your best bet would be to send in a ticket, or if you call them and talk to someone directly.Please read through and comment on my incredibly comprehensive Vampire guide.
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RP Characters: Anora, Redguard -- Mira Medwin, Dunmer -- Pia Patricia Potts, Breton3 -
Orchish✭✭✭✭✭
✭It's clearly a compatibility issue with the game and your system. Else none of us would be playing right now. I do understand your frustration though, i'd be quite pissed too if i had bought a game that i could not play.2 -
I got a refund yesterday. Click on Support on this page and then click the email option. They were fairly prompt with my request.2
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AidronSoul ShrivenI really don't want a refund. I want to play. A lot. But I'm starting to feel like I'm going to have to ask for one. I've been unable to play since day 1 of headstart and in spite of trying everything suggested on the forums and by support, it doesn't work. I really hate this.0
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I got a refund for now. I hope that much gets fixed over the next month or two so that I can return.1
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Jake71887✭✭✭Since the 5 day early pay period. I have been unable to play. My system is up to date, and I have done all that I can to fix the game and try different settings. I have repaired and uninstalled and reinstalled too. After 4 days I have come to the conclusion that it is not my computer. Anyways this has been a big waste of time and I want a full refund. It sucks that even big time companies such as this can scam you.
Not really a scam, but I hope you get your refund anyway.
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Valn✭✭✭✭✭I don't think it should be difficult to get a refund. You should get your money back in no time. You pre ordered the game and wanted a refund before it's officially released? Strange.0 -
I really don't want a refund. I want to play. A lot. But I'm starting to feel like I'm going to have to ask for one. I've been unable to play since day 1 of headstart and in spite of trying everything suggested on the forums and by support, it doesn't work. I really hate this.
Did you try temporarily disabling your Anti-Virus Software?
"I used to be an adventurer like yourself, then I took an arrow to the knee." ~ Every guard in Skyrim0 -
brad2112Soul ShrivenSince the 5 day early pay period. I have been unable to play. My system is up to date, and I have done all that I can to fix the game and try different settings. I have repaired and uninstalled and reinstalled too. After 4 days I have come to the conclusion that it is not my computer. Anyways this has been a big waste of time and I want a full refund. It sucks that even big time companies such as this can scam you.
That's nice, email support and stop wasting our time.Rhaegra Zu - 2H Redguard NB - NA2 -
stuffedtatorzSoul ShrivenI had the same problem with the launcher, until I ran as administrator, runs perfect everytime, try either starting the launcher as administrator or just bypassing the launcher and clicking on the eso application instead0
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Jeralrik✭✭✭I've noticed from a friends computer who also has ESO and can't get it working that his version of Windows 8 he never registered his version and unfortunately he won't be able to play the game as he got a pirated version of Windows 8 an can't register his key. Also someone somewhere posted that Beta versions of Windows that are not supported probably won't run ESO.
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stuffedtatorzSoul ShrivenI have windows 8.1 and I have no problems starting launcher as administrator0
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Rylanor✭✭There'll be a fix in time so unless you really have had enough, I'd keep trying customer support, even if they brush you off with basic fixes you tried that don't work, they should get there in the end and maybe extend your subscription time? I don't know if it counts for early access, depends on the interpretation of that as a free bonus. There's probably one weird little reason with a few people's PCs, or something their end, but it'll (almost certainly) be fixable somehow.
They are working on it, at least. I once bought Spellforce that came with a licence code two sets of digits short of the set (it was unusually long) and all they did was tell people they were working on it, then told me it ages later only when I chased them again.If at first you don't succeed, keep trying. And again. Eat a cookie, read a wiki, I dunno, just try to relax, the frustration will only give you a headache.0 -
Loligo✭✭Master_Skinner wrote: »Did you try temporarily disabling your Anti-Virus Software?
If I have to disable anti-virus software to play a game, the game is deleted, and I go for a refund.
In 2014, there is no valid reason to build a game that requires the disabling of security software to play.
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I had to put a file into my elder scroll online document it was that easy to fix if you read Forums0
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Libraries > Documents > Elder Scrolls Online > Live
Use Note Pad put copy and paste this in it then name file ( UserSettings )
SET MouseRawInput "1"
SET MouseSensitivityFirstPerson "0.50000000"
SET MouseSensitivityThirdPerson "1.28999996"
SET MouseSmoothing "0"
SET InvertMouseWheel "1"
SET InvertMouseY "1"
SET InvertMouseX "1"
SET CachedRLREnabled "0"
SET CachedReflectionResolution "0"
SET CachedShadowFiltering "4"
SET ScreenshotFormat "BMP"
SET PregameGammaCheckEnabled "0"
SET HardwareCheckEnabled.2 "0"
SET SUB_SAMPLING "2"
SET REFLECTION_QUALITY_v3 "0"
SET PARTICLE_DENSITY "1"
SET HIGH_RESOLUTION_SHADOWS "0"
SET SHADOWS "2"
SET GAMMA_ADJUSTMENT "100"
SET VIEW_DISTANCE "0.80000001"
SET GPUSmoothingFrames "10"
SET MIP_LOAD_SKIP_LEVELS "1"
SET RAIN_WETNESS "1"
SET LENS_FLARE "1"
SET GOD_RAYS_v2 "0"
SET ANTI_ALIASING_v2 "0"
SET AMBIENT_OCCLUSION "0"
SET COLOR_GRADING_v1 "0"
SET BLOOM "1"
SET DEPTH_OF_FIELD "0"
SET COLOR_CORRECTION "1"
SET SOFT_ALPHA "1"
SET DISTORTION "0"
SET CHARACTER_LIGHTING "1"
SET DIFFUSE_2_MAPS "1"
SET DETAIL_MAPS "1"
SET NORMAL_MAPS "1"
SET SPECULAR_MAPS "1"
SET CLUTTER_2D "1"
SET SIMPLE_SHADERS "0"
SET WATER_FOAM "1"
SET VSYNC "1"
SET MAX_ANISOTROPY "1"
SET FULLSCREEN_v5 "2"
SET PreferMaximizedWindow "0"
SET FullscreenHeight "0"
SET FullscreenWidth "0"
SET WindowedHeight "768"
SET WindowedWidth "1024"
SET SOUND_ENABLED "1"
SET FOOTSTEPS_VOLUME "50.00000000"
SET FOOTSTEPS_ENABLED "1"
SET SPEAKER_SETUP "0"
SET BACKGROUND_AUDIO "0"
SET VO_VOLUME "70.00000000"
SET VO_ENABLED "1"
SET UI_VOLUME "70.00000000"
SET UI_ENABLED "1"
SET AMBIENT_VOLUME "70.00000000"
SET AMBIENT_ENABLED "1"
SET SFX_VOLUME "70.00000000"
SET SFX_ENABLED "1"
SET MUSIC_VOLUME "70.00000000"
SET MUSIC_ENABLED "1"
SET AUDIO_VOLUME "59.00000000"
SET AUDIO_ENABLED "1"
SET TooltipFilter "2"
SET TooltipNumOptions "2"
SET EffectsLookupViaBinarySearch "1"
SET Language.2 "en"
SET GraphicsDriver.7 "D3D11"
SET PatchDataPath "game:/GameData/"
SET CacheDataPath "machine:/Cache/"
SET GameCameraFirstPerson "0"
SET AcceptedEULAVersion "3"
SET DirectionalDamageIndictorVisibleInThirdPerson "0"
SET CameraFramingTransitionEnabled "1"
SET SkipPregameVideos "0"
SET HasPlayedPregameVideo "1"
SET RangedKillCamera "0"
SET PlayerKillCamera "1"
SET LastMonsterKillCamera "1"
SET MinFrameTime.2 "0.01000000"
SET ParticlesEnabled "1"
SET RequestedNumThreads "0"
SET FreeUnusedGrannyFileSections.2 "0"
SET IsTrustedMachine "1"
SET RememberAccountName "1"
SET AccountName "skinraider"
SET LastRealm "NA Megaserver"
SET CustomUIScale "1.00000000"
SET UseCustomUIScale.2 "0"
SET RollDodgeDoubleTapEnabled "1"
SET RollDodgeDoubleTapTimeWindow.2 "185"
SET CameraZoomDistancesSynced "1"
SET SiegeCameraZoomDistance "6.00000000"
SET WeaponsOutCameraZoomDistance "10.00000000"
SET WeaponsSheathedCameraZoomDistance "10.00000000"
SET MaxNetworkWriteBuffer "10485760"
SET MaxNetworkReadBuffer "10485760"
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if that doesn't work I have few more tricks in my sleeve so just let me know and also don't run game in administrator after doing that fix or game wont work0
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The fact of the matter is, an MMO should not be this complicated to set up. Other games have it to where you can just download it and begin play. The fact that most of the people on the forums have had to readjust computer settings or jump through all kinds of loops in order to get a game to work which they paid 60$ for is extremely inconvenient. Patience after the first 3 days of no play is one thing but its been almost a week now. I am using a windows 7, DELL pc. Everything is up to date. I checked it in compatibility and it says the game is incompatible. I don't know why, I have emailed the support team multiple times and still no help. I am a HUGE fan of Bethesda but for a company this big, this type inconvenience is unacceptable.1
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Engwar✭✭Your PC most likely doesn't meet the minimum spec requirements to run the game. This is something you should have checked prior to buying the game. Sorry
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Plain and simple. You are in no way entitled to a refund of any kind.
If ZOS wants to be nice, then perhaps they will give all Early Acces people 2 days of free play time. But theres no legal grounds for your claim.Let's make this work!1 -
Since the 5 day early pay period. I have been unable to play. My system is up to date, and I have done all that I can to fix the game and try different settings. I have repaired and uninstalled and reinstalled too. After 4 days I have come to the conclusion that it is not my computer. Anyways this has been a big waste of time and I want a full refund. It sucks that even big time companies such as this can scam you.
Hyperbole much? It's not a scam since it's working on other computers and it's the exact same software being sent to all of them. I have a computer, you have a computer. We both got the exact same software but we don't both have the exact same computers. It works for me, not for you.
It's your computer. Try dealing with tech support instead of whining like a freaking baby and using idiotic terms that don't apply.0 -
Loligo✭✭The fact of the matter is, an MMO should not be this complicated to set up. Other games have it to where you can just download it and begin play. The fact that most of the people on the forums have had to readjust computer settings or jump through all kinds of loops
It wasn't complicated for me to set up.
I downloaded the software, ran it, it worked. No problem. I play on Win 7 in 5940x1080. It looks great on this 3 year old machine.
The only thing I had to do was open the outbound ports on my Fortigate.1 -
PromstarSoul ShrivenI am getting a refund too, hopefully, still waiting for them to confirm. I've not been able to get past any load screen to character creation or beyond, managed it fine and played well in one of the beta tests but on launch doesnt work and support hasnt been very helpful, so deciding to get a refund and maybe down the line try the game again if my mates havent jumped ship to another game by then.1
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DeepSky✭
Technically if there was a problem like that then perhaps you have to set rules in your security software to allow it, if the security software is quite secure. Disabling it for a second to see if that is the problem could be useful, just so if anything you can rule out the security software as the problem.Master_Skinner wrote: »Did you try temporarily disabling your Anti-Virus Software?
If I have to disable anti-virus software to play a game, the game is deleted, and I go for a refund.
In 2014, there is no valid reason to build a game that requires the disabling of security software to play.0
