I take back everything wrong I've ever said about ZOS Customer Service.

Nyladreas · July 2018

Just a little topic I wanted to drop here, saying thank you to all the great Customer Service representatives, especially Mykael for helping me with an issue that has been bothering me for quite some time. Their approach was absolutely amazing, friendly and professional, and my problem was very quickly resolved. Something very closely compareable to a very similar problem I had with Blizzard, whose CS Reps pretty much politely told me to F-off. Not ZOS, you guys proved today that you are far superior and I am happy to stay a paying subscriber.

I can now once again fully enjoy the game with your help, folks!

Thank you ZOS, for having such a wonderful team of customer service. You guys actually DO care about your customers.

Jack_Handey · July 2018

Great to hear that thanks for sharing

The_Protagonist · July 2018

Nyladreas wrote: »

Just a small little topic I wanted to drop here, saying thank you to all the great Customer Service representatives, especially Mykael for helping me with an issue that has been bothering me for quite some time. Their approach was absolutely amazing, friendly and professional, and my problem was very quickly resolved. Something compareable to a very similar problem I had with Blizzard, whose CS Reps pretty much politely told me to F-off. Not ZOS, you guys proved today that you are far superior and I am happy to stay a paying subscriber.

I can now once again fully enjoy the game with your help, folks!

Thank you ZOS, for having such a wonderful team of customer service. You guys actually DO care about your customers.

Good to see there are nice people out there like you OP who appreciate the people who make our experience better. Well done.

TheNuminous1 · July 2018

Ive had him help me before too. he is great.

G1Countdown · July 2018

Mykael seems to handle all the tough issues. Mykael is great, agreed!

Mayrael · July 2018

It's always good to hear some good news

RANKK7 · July 2018

I can confirm Mykael is awesome, great competence and truly helpful.

Though I cannot define "great" this Customer Support overall, because it seems before we can actually talk with someone competent and helpful we must go through, other than the automated response gimmick, a series of careless guys who don't seem to even read what it's written about the issue.

So it kind of requires a lot of time and persistence to get proper help most of the times and this shouldn't happen to define a Customer Support "great" overall.

I have one very important ticket opened now, waiting for a an Agent and I really hope to end up in good hands.

Elsonso · July 2018

Thanks for posting.

They've been good to me, but it has been years since I needed them. With all the horror stories floating around in here, it is easy to think that things may have changed and CS is now being run by a group of sadists that sit around all day laughing at people's problems.

Need more stories like this.

Nyladreas · July 2018

lordrichter wrote: »

Thanks for posting.

They've been good to me, but it has been years since I needed them. With all the horror stories floating around in here, it is easy to think that things may have changed and CS is now being run by a group of sadists that sit around all day laughing at people's problems.

Need more stories like this.

They've always been super helpful to me, my only issue used to be wait times.

MLGProPlayer · July 2018

I've never had a single bad experience with CS in this game.

People who do don't realise that they didn't interact with a human rep. The first response to any ticket in this game is an automated "we can't help you, sorry". Most people take this at face value and head straight to the forums/Reddit to complain. What you need to do is REPLY to this email and you'll get a very helpful human rep who will in fact do everything you asked for and more.

It's common practice in most companies to send out generic automated messages to all support tickets as a means of reducing work load for their CS staff.

Mister_DMC · July 2018

I've had multiple concerns over the years with items go missing and such. Customer service has always resolved them properly, sometimes it takes a little longer but it always gets worked out.

Hixtory · July 2018

I add myself to this, all the time the customer service is needed they have been great at how they handle the situation. Including my missin crates from the twitch event.

Thx a lot CS guys and girls!

DenMoria · July 2018

Wow! I'm impressed! Somebody who actually ISN'T complaining! Thank you very much.

eso_lags · July 2018

Nyladreas wrote: »

Just a little topic I wanted to drop here, saying thank you to all the great Customer Service representatives, especially Mykael for helping me with an issue that has been bothering me for quite some time. Their approach was absolutely amazing, friendly and professional, and my problem was very quickly resolved. Something very closely compareable to a very similar problem I had with Blizzard, whose CS Reps pretty much politely told me to F-off. Not ZOS, you guys proved today that you are far superior and I am happy to stay a paying subscriber.

I can now once again fully enjoy the game with your help, folks!

Thank you ZOS, for having such a wonderful team of customer service. You guys actually DO care about your customers.

Damn.... Wish i could say the same when i put in a ticket because of my malestrom shields getting replaced with new "vma" shields last year, when morrowind came out, effectively destroying the items in my inventory and replacing them with useless ones. To bad too since those shields are hard to get and i never planned on running vma again...

Or when i put in a ticket because 50 rewards of the worthy, that i had farmed once per day for months, that had guaranteed transmutation gems in it (since again they were farmed once a day and the first reward of the day always has/had a geode in it) all ended up with zero stones in them...

Or during the witches festival where i legit could not access the game for the entire festival because of the sheer number of people on eso at the time (and the terrible game performance).. Where i could only log on at like 1am when it was a bit slower... Granted they did try to help for a few emails, but after some basic troubleshooting that i had already done they told me to kick rocks and deal with it.

Or when master writs first came out and i made a gold nirn weapon for the writ but i used the imperial converter from the imperial edition, because nowhere online or in game did it say that you couldn't, and made a useless 2hand. ( this i can give zos the benefit of the doubt and admit some fault, but it was a simple mistake with no information about it anywhere and
it would have been nice to have zos get my back with it)

Or any time ive sent in a ticket about ongoing terrible game performance..

Ya.. I dont think ive ever had a good experience sadly

Always seems to end with kick rocks or no response.. Oh well.

Tandor · July 2018

itzTJ wrote: »

Nyladreas wrote: »

Just a little topic I wanted to drop here, saying thank you to all the great Customer Service representatives, especially Mykael for helping me with an issue that has been bothering me for quite some time. Their approach was absolutely amazing, friendly and professional, and my problem was very quickly resolved. Something very closely compareable to a very similar problem I had with Blizzard, whose CS Reps pretty much politely told me to F-off. Not ZOS, you guys proved today that you are far superior and I am happy to stay a paying subscriber.

I can now once again fully enjoy the game with your help, folks!

Thank you ZOS, for having such a wonderful team of customer service. You guys actually DO care about your customers.

Damn.... Wish i could say the same when i put in a ticket because of my malestrom shields getting replaced with new "vma" shields last year, when morrowind came out, effectively destroying the items in my inventory and replacing them with useless ones. To bad too since those shields are hard to get and i never planned on running vma again...

Or when i put in a ticket because 50 rewards of the worthy, that i had farmed once per day for months, that had guaranteed transmutation gems in it (since again they were farmed once a day and the first reward of the day always has/had a geode in it) all ended up with zero stones in them...

Or during the witches festival where i legit could not access the game for the entire festival because of the sheer number of people on eso at the time (and the terrible game performance).. Where i could only log on at like 1am when it was a bit slower... Granted they did try to help for a few emails, but after some basic troubleshooting that i had already done they told me to kick rocks and deal with it.

Or when master writs first came out and i made a gold nirn weapon for the writ but i used the imperial converter from the imperial edition, because nowhere online or in game did it say that you couldn't, and made a useless 2hand. ( this i can give zos the benefit of the doubt and admit some fault, but it was a simple mistake with no information about it anywhere and
it would have been nice to have zos get my back with it)

Or any time ive sent in a ticket about ongoing terrible game performance..

Ya.. I dont think ive ever had a good experience sadly Always seems to end with kick rocks or no response.. Oh well.

I've always found in games that the more tickets players feel they need to submit the less satisfied they seem to be with customer support. I'm still trying to work out whether that tells me more about the players than it does about customer support

!

eso_lags · July 2018

Tandor wrote: »

itzTJ wrote: »

Nyladreas wrote: »

Just a little topic I wanted to drop here, saying thank you to all the great Customer Service representatives, especially Mykael for helping me with an issue that has been bothering me for quite some time. Their approach was absolutely amazing, friendly and professional, and my problem was very quickly resolved. Something very closely compareable to a very similar problem I had with Blizzard, whose CS Reps pretty much politely told me to F-off. Not ZOS, you guys proved today that you are far superior and I am happy to stay a paying subscriber.

I can now once again fully enjoy the game with your help, folks!

Thank you ZOS, for having such a wonderful team of customer service. You guys actually DO care about your customers.

Damn.... Wish i could say the same when i put in a ticket because of my malestrom shields getting replaced with new "vma" shields last year, when morrowind came out, effectively destroying the items in my inventory and replacing them with useless ones. To bad too since those shields are hard to get and i never planned on running vma again...

Or when i put in a ticket because 50 rewards of the worthy, that i had farmed once per day for months, that had guaranteed transmutation gems in it (since again they were farmed once a day and the first reward of the day always has/had a geode in it) all ended up with zero stones in them...

Or during the witches festival where i legit could not access the game for the entire festival because of the sheer number of people on eso at the time (and the terrible game performance).. Where i could only log on at like 1am when it was a bit slower... Granted they did try to help for a few emails, but after some basic troubleshooting that i had already done they told me to kick rocks and deal with it.

Or when master writs first came out and i made a gold nirn weapon for the writ but i used the imperial converter from the imperial edition, because nowhere online or in game did it say that you couldn't, and made a useless 2hand. ( this i can give zos the benefit of the doubt and admit some fault, but it was a simple mistake with no information about it anywhere and
it would have been nice to have zos get my back with it)

Or any time ive sent in a ticket about ongoing terrible game performance..

Ya.. I dont think ive ever had a good experience sadly Always seems to end with kick rocks or no response.. Oh well.

I've always found in games that the more tickets players feel they need to submit the less satisfied they seem to be with customer support. I'm still trying to work out whether that tells me more about the players than it does about customer support !

Well ive been playing for 3 years and those are the only tickets ive ever put in... Those listed, a couple about performance (before i realized it was an issue that would never be resolved)... maybe like 8 tickets in 3 years? I dont think thats very much... And if you read a couple of the issues i had, like the disappearing shields, they are valid.

However i did put in another ticket yesterday.. I think my first one since the witches festival.. Something i could never imagine zos would help with.. And i guess i have to agree with the OP here because they immediately helped me. Like i replyed to the email about an hour ago and they've already fixed the issue. Best support encounter i ever had. And not just because they did what i asked. Also because it wasn't some robotic response..

And It wasn't an unreasonable request, just something i never thought they would do. Because why would they if they dont have to? Ya know? Only out of kindness would they help with an issue like this.. But they did. So ill eat my words here. Maybe things have changed a bit with support.