How on Earth do i submit a support ticket?

DanteYoda · July 2018

My Game has been getting worse and worse since summerset released and my ping times have been going up fluctuating madly and are generally unplayable.. Animations are not going off i cannot attack sometimes walls are disappearing everywhere, my skills will not go off etc..

I was told by my guild to send a support ticket so i generated a report.exe files as i was told but when i go through the app it asks if i meet minimum specs i click yes and the damn support app thing resets to the start like a loop..

Is this by design to stop customers asking for help? Because that is pretty bad if customers cannot get support...

How on earth am i suppose to get anything fixed..

ZOS_Holden · July 2018

Hi there, @DanteYoda.

Thanks for reaching out to us. To submit a support ticket you'll need to log in to the support portal and click on "Submit a Ticket." If you are unable to log into the support portal, you can use this Account Recovery form for specialized assistance from our support team.

Please note: using the Account Recovery option for issues not related to account recovery will not result in faster help.

max_only · July 2018

You forgot to link the Account Recovery Form @ZOS_Holden

DanteYoda · July 2018

ZOS_Holden wrote: »

Hi there, @DanteYoda.

Thanks for reaching out to us. To submit a support ticket you'll need to log in to the support portal and click on "Submit a Ticket." If you are unable to log into the support portal, you can use this Account Recovery form for specialized assistance from our support team.

Please note: using the Account Recovery option for issues not related to account recovery will not result in faster help.

I did log in to the portal, it asks which platform i'm on i choose PC then it tells me to generate a report (i have done that) and it then asks me if i meet minimum specs, i choose yes, then the resets back to what platform i play on all over again.

I see no account recovery Form link @ZOS_Holden

DanteYoda · July 2018

Nothing wow..

Numerikuu · July 2018

Don't even bother. This game is practically falling apart at the seams. You'll get the same copy/paste response--if they respond--which won't help you in the slightest.

DanteYoda · July 2018

Numerikuu wrote: »

Don't even bother. This game is practically falling apart at the seams. You'll get the same copy/paste response--if they respond--which won't help you in the slightest.

Pretty sad tbh..

ZOS_DaryaK · July 2018

Hello @DanteYoda, I am sorry to see you're having trouble submitting a support ticket. Can you tell me which browser you are using? Have you tried using a different browser?

TheRealSniker · July 2018

@ZOS_DaryaK I cant even use the account recovery option, I changed my password and I still cannot log in

ZOS_DaryaK · July 2018

What happens when you try to log in? If clicking the button results in no change, try disabling your ad-blocker for help.elderscrollsonline.com. You can also try using a different browser. If you're getting an error message, let me know what it says.

ZOS_DaryaK · July 2018

I moved this thread to technical support forum where it's more helpful.

DanteYoda · July 2018

ZOS_DaryaK wrote: »

Hello @DanteYoda, I am sorry to see you're having trouble submitting a support ticket. Can you tell me which browser you are using? Have you tried using a different browser?

Hello I login no problems but the Support app does not take me to anywhere.. After the part where it asks me if i meet minimum specs i click yes and it reverts back to the beginning.

I've tried Opera and Firefox web browsers.

ZOS_DaryaK · July 2018

I think I understand the issue. After you click "Yes" that you meet minimum specs, it looks like you're back at the category selection screen, scroll down and you should see a drop down menu to select a sub-category.

Select your sub-category and click next to continue; the rest of the process should be more intuitive.

DanteYoda · July 2018

I see that Select subcategory did not exist for me, and trying it today it only appeared the second time through.

Not very easy to see.. and i don't remember seeing it the other day.

ZOS_DaryaK · July 2018

I understand how it's easy to miss, and I'll be sharing that feedback with the team!

DanteYoda · July 2018

ZOS_DaryaK wrote: »

I understand how it's easy to miss, and I'll be sharing that feedback with the team!

Thanks i hope it will help others.

Sylvermynx · July 2018

Yep. Not exactly user friendly. I only managed to figure it out because I am one stubborn ***.