Update for Crashes/Freezing on Console

geonsocal · June 2018

during large keep sieges (both offensive and defensive), I've begun finding a quite corner to hide in until after the tick comes...

yeah, that's lots of fun

gp1680 · June 2018

geonsocal wrote: »

during large keep sieges (both offensive and defensive), I've begun finding a quite corner to hide in until after the tick comes...

yeah, that's lots of fun

Just what the devs intended AvAvA to be? Lol. You quickly learn to be a pacifist in Cyrodiil these days.

Fury091014 · June 2018

I have played both pc and ps4 and the pc plays a lot smoother with higher fps even with these issues. To me it feels as if the consoles are not able to handle it. My outdated laptop on med plays it with 0 fps loss.

Cazzy · June 2018

Gina, I'd really like to know if we are having to wait until the 21st for a patch or if these recent changes can be reversed?

Two main reasons I ask is because obviously I can't use my ESO+ bonuses if I'm unable to play but also the Midyear Mayhem is due next month. With so many of us having difficulty even signing in I would expect it to be much worse with many people wanting to take part.

Thank you for keeping us updated, I appreciate this can't be an easy fix

illusiouk · June 2018

Like most of the console players I'm still crashing and I personally see no warrant in continuing playing ESO at the moment as I primarily pvp.

I canceled my sub last week but asking players to put up with it for another three weeks is quite shocking. I do hope there is some sort of compensation for console players. (PC players too if they are experiencing the same problems)

I know I should be used it after playing this game for years and after most patches there always seems to be sort of performance issue but there are new worlds opening soon and as players we should be demanding more from this company who are quick to take our cash but not offer the quality service we deserve and pay for.

method__01 · June 2018

something feels different at Cyro,had 0 freezes but i stayed away from Nikel-Roe-Alessia triangle
pve, still major prob when teleporting through shrines and inside 2 pub dungeons (Summerset)

GilesR · June 2018

Post Thursday update issue I've been experiencing: Upon crashing I log back into the game mid battle, as game is attempting to render the multitude of players engaging one another I will crash again. This usually happens between 10 and 30 seconds of logging back in, and more often than not chains 2-4 crashes in a row. Meaning the entire fight is spent loading back into the game instead of playing it. Not fun.

mdylan2013 · June 2018

I see PS4 is getting a patch maintenance on the 3rd, will that be the fixes?

SpiderKnight · June 2018

Ps4 NA-
PVE: Thought it was fine at first, first day and only day I saw improvement only in wayshrine lag, it lasted only a few seconds, used to be up to 30 secs. Now all that is back again. Same with instant death at geysers with lots of people on final boss, too much lag to bar swap.
Cyrodil-both Shor and Vivec: Disaster, I might as well run out with no weapons and unplug my ps4, because it's inevitable freeze and restart anyway at any battle when running up to a keep. Did I really need to post this?

Aternolos · July 2018

PS4 NA, just tried Cyrodil Vivec. Froze 3 times in 15 min.. not going to try any more until after they patch. Word of advise.. Until you cancel your subs and quit buying from the crown store get use to the slow walking

SugaComa · July 2018

Not sure what's going on but here are some weird things that went on tonight

Getting to keeps and friends walking through doors that are open for them but not for me

In shore everyone saying we have time cos there map is different from mine ...

We open blue gates to go get scrolls and when at the gate everyone passes through

Gate is closed on my screen I can't get in

I look at my map and gladmist is blue

4 to 7 minutes later chat channel erupts as team who passed through the gate all explode in a million damage there map updates to show glademist taken

Why is my map and the world of cyrodil 4 to 7 minutes ahead of the rest of my group ?

DreadKnight · July 2018

It's looking like 'Mid-Year Mayhem' is going to be so aptly named.

You couldn't make this *** up.

Played yesterday in Cyrodiil and crashed 3 times within 15 minutes - it's totally unplayable.

ZOS should be ashamed of themselves for delivering the game in this state.

XBox1 x NA

eso_lags · July 2018

Please fix what you did. Pleaseeee... Its so much worse. Please..

@ZOS_GinaBruno

Exodium · July 2018

PS4 NA

What exactly did this fix do? I got caught in three back to back loading screens just travelling in between keeps with no one in sight.

Then I crashed to dashboard moment I got close to a zerg. Then I relogged in, before crashing again to dashboard. I don't know how anyone can take 3 more weeks of this.

method__01 · July 2018

Coldharbour is un-accessible atm

mdylan2013 · July 2018

method__01 wrote: »

Coldharbour is un-accessible atm

I’m also getting that issue, every time I try and port into coldharbour to use the furniture vendor I lag out

method__01 · July 2018

tried to port from Coldharbour home to Coven Cottage at Glenumbra and failed too,server time out

AH93 · July 2018

Ps4 - EU.

Sunday 01/07. 12.15pm

Unable to login, made several attempts, stays at load screen for 1-2 min then jumps back to login page.

OGNZ3 · July 2018

DONT pull Midyear Mayhem BEFORE you resolve the actual state of PvP.
If you do that, nobody will be able to play your game, and so many players will be frustrated that they will all leave this game.

Me first.

Prof_Bawbag · July 2018

I and some others within shared guilds are having issues tp'n to Shadowfen. All the other areas seem to be fine. When attempting to tp, the game crashes each and every time. Even entering Shadowfen via Deshaan causes the game to crash.

Wondering if others on the same server are having that issue too. Thanks.

Edit: Added in Coldharbour too. Others have the same issue too with both areas. No doubt there will be other areas affected. Some player homes, delves and even some dungeons now have the same issue.

gp1680 · July 2018

Maintenance this morning? This is curious. @ZOS_GinaBruno - what’s this about?

theextendedname · July 2018

Thank you for acknowledging the issue. Very glad it's getting some attention.

I personally have been plagued with pvp game crashes and long (perma) load screens. For me disabling game music greatly improved the load screen issues. To the point of it not being an issue any more. So that's a place to look as well.
Game still crashes frequently in PvP. Vivec server seems more crash happy than Shore server. Getting game crashes during zurg fights, small scale, 1vx, and even in middle of field with nothing around but a wolf. Happens in PvE occasionally but then again I don't spend a hole lot of time in PvE

Has anyone else noticed perma load screen reduction due to disabling game music?

Console:Xbox One X
Server: North America

Cazzy · July 2018

Unable to enter delves today

Keep getting kicked to login screen whenever I try.

gp1680 · July 2018

Cazzy wrote: »

Unable to enter delves today Keep getting kicked to login screen whenever I try.

Servers are down for maintenance.

Cazzy · July 2018

gp1680 wrote: »

Cazzy wrote: »

Unable to enter delves today Keep getting kicked to login screen whenever I try.

Servers are down for maintenance.

I'm ps4.

moonio · July 2018

The game has also given up on ZOS and is shutting itself down, self destruct mode..
RIP ESO..

ZOS_JesC · July 2018

Greetings, we've removed several comments that were bashing and flaming. This is a reminder that bashing comments will not be tolerated and are against our forum rules. Thank you to everyone who has continued to post helpful feedback regarding crashes and freezes.

kromegas · July 2018

I have crashed around 80times in PVE (fang lair) and PVP since Summerset. I crashed a total of two time January to May. Xbox One X NA

Miswar · July 2018

Helpful feedback? You got to be kidding me.

Here is some helpful feedback. I have been playing PS4 EU since campaign reset...

Grand total of 24 game freezes = Product is UTTERLY broken

Also read other read that NO PS4 fixes forthcoming this week either....

Take your servers down, hire some competent people to fix this mess!

There is feedback for you... also inform us your progress on how you are solving this? That is if you have an clue.

Have you actually solved what is causing this? Judging by general comments from devs it sure does not sound like it.

If you have by some miracle what is the ETA for this issue?

Also would like receive compensation for this totally product since had mental lapse and bought Summerset and took 1 month ESO+ (wohn't be renewing it)

You really expect us to happy and cheerful?

moonio · July 2018

A lot of us bought Summerset in good faith, some people even returned to the game after a long break, and all we got was a fancy mount (collectors edition) and a broken game.

We need compensation..