The Elder Scrolls Online

Maintenance for the week of September 8:
• PC/Mac: No maintenance – September 8
• PC/Mac: EU megaserver for maintenance – September 9, 22:00 UTC (6:00PM EDT) - September 10, 16:00 UTC (12:00PM EDT) https://forums.elderscrollsonline.com/en/discussion/682784

Launcher wont Launch

Leave a Reply
  • alrikmerc
    alrikmerc
    ✭
    If the Live folder doesn't exist, should you create it or can it just drop into the main file folder?
  • deadrez
    deadrez
    ✭
    my game still wont start my usersettings file is in the live folder im in compatability mode the eso.exe 32 shows up in the prcesses but goes away after a few secends
  • Exoplex
    Exoplex
    ✭
    everyone having troubles with this game please follow this link it states known technical issues. Some of you may have integrated graphic cards like me and are currently unable to play. http://forums.elderscrollsonline.com/discussion/61626/please-read-first-known-technical-issues-pc#latest
  • Kaspar
    Kaspar
    ✭✭✭
    Don't know if this will help anyone but installing the DirectX End-User Runtime Library might be useful if you have never run it before. I had to do this to get the game running on a fresh W8.1 RTM installation.
    Edited by Kaspar on March 31, 2014 10:16AM
  • Johntacular
    Johntacular
    ✭
    I'm still getting problems, every time I click 'play' I get "We're sorry, the elder scrolls online has quit unexpectedly"

    its becoming more and more expected at this stage...I JUST WANT TO PLAY THE GAME!
  • Bealster
    Bealster
    ✭
    What if the folder doesn't exist in the My Documents folder?
  • deadrez
    deadrez
    ✭
    I still cant get my game to start
  • kragan999
    kragan999
    Soul Shriven
    been trying for 2 days now. I get to the loading screen during the launcher install and then it just stops. I have put in numerous tickets, tried everything everyone has suggested and nothing. I can't even get a call back anymore. this is bull.
  • deadrez
    deadrez
    ✭
    got my game to work just need to solve the words issue im haveing
  • hrdndv_ESO
    hrdndv_ESO
    ✭✭✭
    I had this problem in Beta. It turned out that it was caused by an advertising program (malware) that was running in the background. I didn't even know I had that program but traced it to the Google download. I uninstalled all my browsers (IE just goes to an earlier version). I then ran MalwareBytes and WiseFixer and Norton and did some manual registry cleaning and removed all the programs that are not something I installed, more registry cleaning, rebooting, reinstalled video card software from the dealer, reinstalled DIRECTX, and ran a program updater called ProgramNavigator. Then I had to run MicrosoftFixit to get everything properly installed. Finally I reinstalled IE 11. Then I had to reinstall my server and router. It was a mess, but it finally works.
  • Aidron
    Aidron
    ✭
    I have tried all of these solutions. I have no My Documents/The Elder Scrolls Online folder. I have nothing period in My Documents for ESO. I created one and the UserSettings.txt file and it changed nothing. I changed my compatibilities for both the launcher and the eso.exe to Windows XP service pack 2, 3, and Windows 7 and ran both as administrator. I'm running Windows 7 Professional. It's been days. Missed all of headstart. Support doesn't know what is going on and barely responds. I have no idea what else to try.

    If it helps my system specs are Intel (R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz 4.00GB RAM AMD Radeon HD 6800 Series Windows 7.
    Edited by Aidron on April 2, 2014 1:46PM
  • ZOS_RobertM
    ZOS_RobertM
    ✭✭
    @Aidron Do you have multiple hard drives in your system?
    Staff Post
  • Aidron
    Aidron
    ✭
    ZOS_RobertM wrote: »
    @Aidron Do you have multiple hard drives in your system?
    No sir.

  • ZOS_RobertM
    ZOS_RobertM
    ✭✭
    @Aidron And when you navigate to that location by selecting Start > Computer > C > Users > (Your Name) > My Documents there isn't an Elder Scrolls Online folder?

    Have you tried reinstalling the game?
    Staff Post
  • jobelbuteeb17_ESO
    jobelbuteeb17_ESO
    ✭
    The compability mode worked for me, thank you admin... i had installed the game and played, but after i closed the laucher it did not open.. but now on windows xp compability mode service pack 1 or 2 it does work :)
  • Aidron
    Aidron
    ✭
    ZOS_RobertM wrote: »
    @Aidron And when you navigate to that location by selecting Start > Computer > C > Users > (Your Name) > My Documents there isn't an Elder Scrolls Online folder?

    Have you tried reinstalling the game?

    Yes. I did that earlier in between posts. No change. I just re-tried various compatibility mode settings, but it changed nothing.
  • Aidron
    Aidron
    ✭
    Hate to bump threads, but I've done some more troubleshooting and nothing has changed.
  • quakedawg_ESO
    quakedawg_ESO
    ✭✭✭
    Bump, being unable to launch the game from the Launcher has been an issue now for a couple weeks. No resolution.
    Pro Tip: Form a group of 4 and hang out with the zerg. Now you can claim you only run with 4. I'm l33t

    'I've never died in AvA. Undefeated!'
    'My group of 4 will often take on 100+ with no problem. I have videos to prove it'
    'All the abilities on my keyboard require real skill to spam'
  • undistortion
    undistortion
    ✭
    Hope this helps some of you. Was frustrated after trying everything. Launch the launcher... then leave it running as you change the ProgramData folder to ProgramDataBackup. The launcher then boot up properly and creates another ProgramData folder.

    Ran in Windows 7 Compatibility mode as Admin.
Sign In or Register to comment.