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• Xbox: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)

Update for Crashes/Freezing on Console

  • HighKinlady
    HighKinlady
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    Xbox NA . It’s actually worse . It’s so frustrating to not be able to play . We understand sometimes things happen , but when things happen and it takes over a month to fix that’s not acceptable . I can’t think of any other company that takes over a month to fix an issue with their service .
    XB NA
    High Kinlady

    PC : Kinlady

  • danwtayl
    danwtayl
    ✭✭✭
    Cryodiil on console (Xbox for me) is unplayable. 80% of the reason. I play this game is for the PVP. Right now it is simply not enjoyable. Multiple lock ups each evening and invisible players don't make for fun. I am afraid to participate in any large scale fight which is all there is currently. Midyear mayhem is right around the corner and I should be excited for it but frankly I am not for it until the current issues are solved.

    We need some relief now. I understand that it may be a few weeks before we start seeing these issues behind us so I implore you to think outside the box. For example, temporarily reduce the population caps for Cyrodiil and open more campaigns. This will reduce the amount of player based texture loading. The 30 day campaigns end in a day or so, perfect timing to make this type of change.

    Other ideas, disable porting to outposts and disabling camps. Forse players to travel and spread out. It's too easy to super zerg at present which exacerbates the current issues.

    Just don't make us endure our current situation for several more weeks.
  • Miswar
    Miswar
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    Played some solo PvP in Vivec PS4 EU.

    Had maybe a little bit less freezing than again population levels were low except AD thus hard to say what it would be with more. players. Propably a lot more freezing.

    Also found couple of times odd new thing that keep had door closed despite it been down. Meaning that some could walk in and some not. Weird...

    ...but yeah this issue is far from fixed by any means.
  • valeriiya
    valeriiya
    ✭✭✭✭✭
    I
    Hi all,

    Today at 10am EDT, we’ll be disabling a feature on Xbox One and PlayStation 4 that could be causing some of the crashes and freezing you’ve been experiencing in higher populated areas, such as in Cyrodiil. This feature allows characters to load in faster, and by turning it off, you may run into solid black players more often as they continue to load into the area.

    We do want to stress that you will still experience crashes and freezing, but our hope is this will help lessen the frequency of crashes. While we did some internal testing first, the best way to know if this is contributing is to simply disable it on the Live servers; it’s very important for you to let us know if you feel the frequency of crashing and freezing has lessened or stayed the same. Your feedback, along with crash reports we receive from first party, will help us determine if this feature should remain disabled or not.

    Turning this feature off will not require any downtime, and we’ll let you know as soon as it’s disabled.

    Looking forward, we do have some fixes coming in the next console incremental patch (about 3 weeks from now) that will resolve a lot of the crashes, freezing, and disconnects you’ve been experiencing lately; PC will receive any relevant fixes in future incrementals as well. Thanks for your ongoing patience while we work through these issues. We want to get these fixed as quickly as possible.

    Hey @ZOS_GinaBruno I had three long freezes in Wayrest Sewers 1 last night, i thought i was going to crash but didn't. Our healer did glitch and was dead on my screen and another players but alive on hers and the other DPS so I could only see her dead body floating along but she was still healing so as far as glitches go that worked out pretty well. In Shor (PS4 NA) I only crashed once but there wasn't much fighting going on so I'll try it again tonight. I did see a few players, not nightblades, that were going between invisible/visible in keeps.
    Edited by valeriiya on June 29, 2018 12:50PM
  • Jailbirdy
    Jailbirdy
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    Xbox NA . It’s actually worse . It’s so frustrating to not be able to play . We understand sometimes things happen , but when things happen and it takes over a month to fix that’s not acceptable . I can’t think of any other company that takes over a month to fix an issue with their service .

    ZOS:

    I think that is the major issue. We understand it is broke.

    If you have fixes in mind, none of us understand "why" we have to wait for 3 weeks?

    If you are still working on a solution and need more time (and are assuming 3 weeks is the time needed) then tell us that?

    Console certification isn't a secret but perhaps the cost is, is this a factor for waiting?

    *Maybe instead of an ESO Live, how about we have Matt and whoever sit down for 20-30 minutes and explain things.

    Lastly and I ask again, What are you going to do going forward to minimize these issues on future DLC's?



    Disclaimer: The statements and information from this account are for entertainment & informational purposes only. Any interpretation, implied or otherwise does not constitute negligence on any part of this forum posting.
  • Jammer480
    Jammer480
    ✭✭✭
    Same issues as before... screen freezing occasionally happens anywhere but around Sejanus, Alessia and Faregyl it will happen constantly even in smaller battles. I even get the screen freeze occasionally just loading into the game outside of Cyrodiil. It's more than just player interactions.
    Edited by Jammer480 on June 29, 2018 12:27PM
    Livin' the dream...
  • Recon4thCav
    Recon4thCav
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    This is ridiculous. 3 freezes on Ps4 NA within 30 minutes and each faction only has 1 bar... At least before this "fix" I could play in the AM.
  • The_Brosteen
    The_Brosteen
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    Update: The feature has been disabled. Again, please let us know if you feel the frequency of crashing/freezing has lessened or appears to be the same. Take your time and get a good feel for it first before posting.

    On PC NA, using gamepad mode, I had been experiencing very frequent crashes, within 5 mins of gameplay. Yesterday I tried to play again and lasted almost 40 mins before a crash.

    Improved? Yes. Still a problem? Also yes.
  • Recon4thCav
    Recon4thCav
    ✭✭✭
    Update: The feature has been disabled. Again, please let us know if you feel the frequency of crashing/freezing has lessened or appears to be the same. Take your time and get a good feel for it first before posting.

    On PC NA, using gamepad mode, I had been experiencing very frequent crashes, within 5 mins of gameplay. Yesterday I tried to play again and lasted almost 40 mins before a crash.

    Improved? Yes. Still a problem? Also yes.

    This had nothing to do with console...
  • zammo
    zammo
    ✭✭✭
    PS4 EU

    Defending Ash from AD, upstairs in the keep, I freeze. Close the game, open the game, when it eventually loads back in, i'm still at Ash, but it's already frozen. Close the game, open the game, when it eventually loads back in, i'm still at Ash. Head downstairs and out the main door to engage a couple of yellows, I freeze. Close the game.

    Yesterdays "fix" has made the issues for me way worse. It's now unplayable.

    The sun's out though...
  • Raammzzaa
    Raammzzaa
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    I played with a full group last night in Cyrodiil (Vivec) for about 4 hours. I only froze once myself, which seems like an improvement. However, at least three times while we were at Chalman, a large group from another alliance froze right in front of us... so not quite there yet.
  • Deedleqwerty
    Deedleqwerty
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    No changes for me in freezing in Cyodiil. Aytime I'm near a big battle, the chance of freezing is about 90 percent. I'm retired, so I play the game at all hours. I've seen no change in the number of freezes.

    I play on the North American server on an unmodified PS4.
    ~Deedleqwerty [PS5] / NA / EU
    CP 3294 NA / CP 1661 EU
    Aldmeri Dominion - Wardevils
    See you in Cyrodiil
  • Sanctum74
    Sanctum74
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    ✭✭✭
    PS4 NA

    Still freezing frequently even in 1 bar population server. Invisible players, skills and bar swap not working, and at times my character has no skill animations.

    Please don't wait another 3 weeks to fix this. Your customers were nice enough to pay in advance for a defective product and it's only fair that your company work around the clock to fix it and pay for a rush patch certification. Please do the right thing and gain the respect of your community back.
  • AMeanOne
    AMeanOne
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    The stuttering and lag has gotten worse for me on ps4 na. Now its made it into battlegrounds. Still had a lot of freezes in cyrodiil yesterday and it has a new audio glitch when the freeze happens. This is absolutely ridiculous. I don't want to quit playing ESO, but if this isn't fixed by midyear mayhem then I'm done.
  • Sygil05
    Sygil05
    ✭✭✭
    For what it's worth, I've not played in Cyrodiil since this update, but did run around IC for a couple of hours last night. During this time, I was in PVP battles of groups of roughly 4-6v8-12 and did not experience any freezes or similar problems. I did experience excessively long load screens (even by ESO standards) moving in between districts, though, on a fairly regular basis (maybe 50% of the time). This did not seem to ever occur when respawning or entering the sewers themselves though.

    Unfortunately, I'd not been to IC in a while prior to the update, so am not sure if it's related to the fix, but thought I'd share.

    Details:
    Xbox ONE
    NA Server

    Time: 7-~930pm EST
    Date: 2018/06/28
  • Deedleqwerty
    Deedleqwerty
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    Just had two loading screens and a freeze in Wayrest II. Unfortunately, I had joined a party in progress, and they left the adds to try for a speed run. Mag character with no stam, That combined with the freeze and load screens left me dead and p.o.ed at ZOS and the party. I left, and now I can't que foe 8 minutes,

    PS4 unmodified, NA server.
    ~Deedleqwerty [PS5] / NA / EU
    CP 3294 NA / CP 1661 EU
    Aldmeri Dominion - Wardevils
    See you in Cyrodiil
  • React
    React
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    Nearly 20 hours spent in cyro since the update, mostly staying away from keeps as a smallscaler/solo player - the crashing has not lessened by much, if at all. Earlier in the day it isn't nearly as bad, as there are far fewer players online and they're more spread out. But once you begin to approach primetime (after 4pm EST on XBNA), the crashing picks right back up. From 7PM-12AM, it's about as bad as it ever has been.

    It is definitely a render issue. The large scale crashes always happen when large groups of players approach keeps or other large groups of players. As a solo/small scale player, I've frequently had opportunity to kill 10-20 people who are just frozen, as I would approach the location of the large groups after they've encountered each other and had a mass crash.

    I highly reccomend zenimax work on creating a settings option to disable ambient effects (rain, snow, "god rays" (ambient sky lighting), shadows, grass, etc. Allowing these features to be disabled would create far fewer things to render, and on an individual basis could likely resolve crashing in many different scenarios.

    @ZOS_GinaBruno @ZOS_RichLambert @ZOS_BrianWheeler @ZOS_JesC
    Edited by React on June 29, 2018 3:54PM
    @ReactSlower - PC/NA - 2000+ CP
    React Faster - XB/NA - 1500+ CP
    Content
    Twitch.tv/reactfaster
    Youtube.com/@ReactFaster
  • oXI_Viper_IXo
    oXI_Viper_IXo
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    ✭✭
    Why can't you guys just revert back the changes you did with Summerset to "improve performance?" I'm sure you meant well (like with the Clockwork City changes), but you have completely broken PvP once again. Was performance perfect before SS? No, but at least we could play the game! The worst we had to put up with back then was some lag when getting into large-scale battles.
    Edited by oXI_Viper_IXo on June 29, 2018 4:07PM
  • White wabbit
    White wabbit
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    ✭✭
    Ca say that didn't work hope the next idea is better
  • MittensofHouseKitten
    MittensofHouseKitten
    Soul Shriven
    Xbox one x with fiber internet in xbox na vivec between 7pm and 9pm central. 5 freezes. Played yesterday after the change and it went well at first as we were defending and capping mostly empty keeps but when we turned to the emp keeps the freezing issues were common. We would come in and kill a zerg of frozen blues at chalman and then wait and kill any invisible guys that would load back in. Easy ap though.
  • DrSweetazz
    DrSweetazz
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    If only you had to access the crown store via cyrodiil......
  • Aurielle
    Aurielle
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    Sygil05 wrote: »
    For what it's worth, I've not played in Cyrodiil since this update, but did run around IC for a couple of hours last night. During this time, I was in PVP battles of groups of roughly 4-6v8-12 and did not experience any freezes or similar problems. I did experience excessively long load screens (even by ESO standards) moving in between districts, though, on a fairly regular basis (maybe 50% of the time). This did not seem to ever occur when respawning or entering the sewers themselves though.

    Unfortunately, I'd not been to IC in a while prior to the update, so am not sure if it's related to the fix, but thought I'd share.

    Details:
    Xbox ONE
    NA Server

    Time: 7-~930pm EST
    Date: 2018/06/28

    I was having no issues in IC after Summerset (mostly solo, but sometimes in groups of 3-4), so your experience may not be related to the attempted “fix.”
  • Zer04
    Zer04
    ✭✭
    Zer04 wrote: »
    It was better for me. Long stuttering but no crashes. An improvement definitely.

    No , it’s still utter *** , crashed 2 times in 5 mins , crash , reload , in the game for 5 secs then crash again.
    It’s kinda amazing Sony haven’t pulled this game from the store.

  • brandonv516
    brandonv516
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    ✭✭✭
    Xbox One X
    (NA)

    No crashes, no invisible characters, no solid black models, even lag has settled down in the last 24-48 hours. I only do BGs though.

    Still long queue times for my main character. Have to play an alt just to get consistent matches for BGs.
  • uBetterSleep
    uBetterSleep
    Soul Shriven
    @ZOS_GinaBruno I’d just like to point that I had opened a ticket about these issues, and I’ve been told it was either my PS4, my ISP, or my settings.

    I’m happy that you finally acknowledge that there IS issues going on, especially since Summerset release. But at the same time I feel a bit insulted that my ticket was closed because your team thought “the problem was on my side”. Even though I had about 5 different error messages in less than 1 hour of playtime.. if not more.. freezes, app crash, server errors, etc.

    I’ve been been a long time player. I’ve encountered crashes here and there but never as much as I do now. It would of been very weird that suddently my ISP port settings changed, my PS4 messed up, and that I mess up my own settings all on the same day.. on top of that, at the very exact moment your newest patch dropped.

    It’s frustrating enough that the game you enjoy won’t work properly, but being told it’s not ZoS fault and to go either contact my ISP/Sony for something they wouldn’t even know what to say when it’s clearly not their fault is MUCH more frustrating and insulting.

    Anyways.. I haven’t really noticed a change since you have disabled this feature, FYI. I still crashed. Maybe slightly less, but I couldn’t tell as the crashes are super random. It can be fine for a few hours then I experience crashes back to back for a little while. Most of the people I know experience these issues on a very random basis. I’m talking about getting booted out of the game as soon as you log in especially. I happen to have a lot of (random) crashes when I switch toons as well. When this happens, I just have to keep trying until the game let me in.

    Also worth mentionning I don’t PvP much. The issues I’m experiencing are all in PvE areas. Towns, trials, dungeons, etc.
    Edited by uBetterSleep on June 29, 2018 8:43PM
  • Deedleqwerty
    Deedleqwerty
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    My experience tonight is that the changes have made it worse. Just had three freezes in less thn 7 minutes in Cyrodiil (counting relog time).

    PS4 unmodified, NA server
    ~Deedleqwerty [PS5] / NA / EU
    CP 3294 NA / CP 1661 EU
    Aldmeri Dominion - Wardevils
    See you in Cyrodiil
  • MCBIZZLE300
    MCBIZZLE300
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    I'm freezing more than before.
  • p00tx
    p00tx
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    ✭✭
    Update: The feature has been disabled. Again, please let us know if you feel the frequency of crashing/freezing has lessened or appears to be the same. Take your time and get a good feel for it first before posting.

    I've noticed the stuttering still only in Cyrodil. It's markedly less than before though, and the freezing happened far fewer times (to me). It was only once actually, and during a heavy keep siege with a high population during prime time In XBox-NA-Vivec. I did experience a couple of momentary hard freezes in isolated areas, but they only lasted 4-5 seconds before resuming the game as normal.
    PC/Xbox NA
    Unchained | Unstoppable | Mindmender | Swashbuckler Supreme | Planes Breaker | Dawnbringer | Godslayer | Immortal Redeemer | Gryphon Heart | Tick-tock Tormentor | Dro-m'Athra Destroyer | Stormproof | Grand Overlord | Grand Mastercrafter | Master Grappler | Tamriel Hero
  • Ashdroid
    Ashdroid
    ✭✭✭
    PS4 NA, Vivec: game totally froze 5 times in less than 15 minutes of gameplay. Gave up after that.

    The 4th time, the game froze before I even fully loaded in. Most of the UI wasn't even on the screen yet!

    1bjSTCU.png


    I miss the how the game used to turn into a slideshow during large battles. At least it was playable. This is pathetic.


    Also, it seems like some enemy players aren't loading correctly. Today I've been killed by enemies who were flickering in and out of visibility (mostly invisible). I'd hear a skill be used, get hit with damage, and look around and not see anyone, multiple times. I'd see the same thing happen to allied players, too. No, it's not a nightblade cloaking or invisibility pots.

    Today I've seen many players go instantly from 100% health to dead. Never seen anything like this before.

    It looked like one player may have been abusing it. Standing in the middle of the breach, and killing anyone who walked up to him or tried to res those he killed. Couldn't get the name because I only saw him for a fraction of second.
    Edited by Ashdroid on June 29, 2018 10:51PM
    Pocketable Goods Reallocation Specialist
    PS4 NA
  • kholsh
    kholsh
    ✭✭
    was in PvP for about 10 minutes and froze
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