Update for Crashes/Freezing on Console

allup8679 · June 2018

allup8679 Ps4 N.A. server Shor campaign

I've frozen in place and booted 4x between 11am and 130pm. The size of the fight hadn't mattered.

To check, I went and found skyshards in Deshaan and Eastmarch. I had no issues.

ZOS_Mika · June 2018

We have removed a handful of off topic comments. Please ensure that this thread remains constructive and on topic. Thanks!

Karivaa · June 2018

ZOS_GinaBruno wrote: »

Hi all,

Today at 10am EDT, we’ll be disabling a feature on Xbox One and PlayStation 4 that could be causing some of the crashes and freezing you’ve been experiencing in higher populated areas, such as in Cyrodiil. This feature allows characters to load in faster, and by turning it off, you may run into solid black players more often as they continue to load into the area.

We do want to stress that you will still experience crashes and freezing, but our hope is this will help lessen the frequency of crashes. While we did some internal testing first, the best way to know if this is contributing is to simply disable it on the Live servers; it’s very important for you to let us know if you feel the frequency of crashing and freezing has lessened or stayed the same. Your feedback, along with crash reports we receive from first party, will help us determine if this feature should remain disabled or not.

Turning this feature off will not require any downtime, and we’ll let you know as soon as it’s disabled.

Looking forward, we do have some fixes coming in the next console incremental patch (about 3 weeks from now) that will resolve a lot of the crashes, freezing, and disconnects you’ve been experiencing lately; PC will receive any relevant fixes in future incrementals as well. Thanks for your ongoing patience while we work through these issues. We want to get these fixed as quickly as possible.

I would love to know if you guys have figured out what the exact problems are in Cyrodiil.

Apache_Kid · June 2018

Apache_Kid wrote: »

Ive been playing for 2 hours and havent crashed yet. Which is out of the norm for me. Only overland summerset stuff though. No cyrodiil yet.

Edit:Xbox NA

I crashed to the dashboard about an hour after writing this. Was just trying to grab a battlegrounds quest.

OutLaw_Nynx · June 2018

For science purposes I found a Zerg of blues, quickly met my demise and froze. Had to reset my console. Found another Zerg, froze but eventually sorted itself out— was dead when I unfroze.

Think the team needs to dig deeper

PS4 NA Vivec

Weesacs · June 2018

4 nights in a row around 8-9 o'clock UK time I cant log in. Gets to Summerset loading screen then gives the following blue screen of death error:

An error occured in the following application: (CE-34878-0)

When I log in around 11 o'clock UK time I get in fine so I'm guessing its around population.

HansaBergen · June 2018

Think it's better.. Only 5 freeze in 30min.. yesterday it was 6.. Xbox NA.. Good job...

davidj8291 · June 2018

Aaaaand 3 more weeks of no PvP. Wish it was PvE that was broken. Servers would have been taken down and fixed already. Still freezing. Just as bad as before.

I wish I knew how to make this section of the community a priority.

Oh well. I won’t be renewing my subscription at all now. I’m tired of waiting 6+ weeks to play the one part of the game that never gets stale. And apparently, because I am a PvPer, my money somehow means less. So, no subscription from me anymore. Ever. Because gamebreaking issues are a yearly occurrence at this point.

DrSweetazz · June 2018

Dont make this pvp vs pve please! And as a fellow avid pvper, pve has had the same issues with not getting fixed. Orsinum, gold coast, may of lorkaj all got neglected equally.

geonsocal · June 2018

c'mon zos...all we asking for is that good good stuff...the no lag, no freezing junk you got us all hooked on in the first place...

ya'll better not be holding out on some stash in the office of them primo servers and code...

davidj8291 · June 2018

DrSweetazz wrote: »

Dont make this pvp vs pve please! And as a fellow avid pvper, pve has had the same issues with not getting fixed. Orsinum, gold coast, may of lorkaj all got neglected equally.

I’m making it about that.
PvE has never been neglected this long, as many times. It’s had its moments, but nowhere near the same amount of consistent neglect

dotme · June 2018

ZOS_GinaBruno wrote: »

Looking forward, we do have some fixes coming in the next console incremental patch (about 3 weeks from now) that will resolve a lot of the crashes, freezing, and disconnects you’ve been experiencing lately

I know everyone's trying, but last November 7th (CWC update), console PVPers were treated to almost 4 weeks of infinite load screens forcing a full restart whenever they tried to fast travel or respawn in Cyrodiil, and now we have another 6 weeks where we're force-closing the game again on a regular basis due to freezing?

That would mean that out of the past 36 weeks, console players in Cyrodiil will have spent 10 of those weeks unable to reliably stay connected while playing PvP. That's more than 25% of the time...

Not your fault, I understand, but I suspect many console PvP players, like me, are ESO+ subscribers. To spend more than two months out of the past eight having to constantly re-log just to keep playing doesn't give the impression that we matter very much. Things have been pretty rough for us lately.

Can't anyone at Zenimax come up with a way to pre-test this stuff more thoroughly before it's ever released? Or at least build in a way to quickly/quietly roll back if things get this broken. I'm sure many of us would be happy to help out if volunteer testers are needed.

Zer04 · June 2018

It was better for me. Long stuttering but no crashes. An improvement definitely.

HEBREWHAMMERRR · June 2018

I truly believe this was ZOS attempt at a placebo effect to buy a 3 week window for their incremental patch. I’ve just been around this community and developer far too long to be suspect as hell about this.

Recon4thCav · June 2018

It has gotten worse. Even more invisible players. More lag. Same amount of freezing. Can you please just give us a real fix.

davidj8291 · June 2018

HEBREWHAMMERRR wrote: »

I truly believe this was ZOS attempt at a placebo effect to buy a 3 week window for their incremental patch. I’ve just been around this community and developer far too long to be suspect as hell about this.

An apparently unnecessary three week window.
Because they are going to have those crown store items fixed by MONDAY! A problem that occurred a couple of days ago fixed in less than a week, but a problem that occurred three weeks ago needs a full 6 weeks minimum to fix!

lillybit · June 2018

From a PVE perspective, it's much worse (PS4 EU). Constant stuttering and freezes with a noticeable buzz when frozen. I don't remember it being that bad since the first few days after Summerset released, if then

a1i3nz · June 2018

Great use of solid

Hammy01 · June 2018

I am happy we are finally getting some feedback from ZOS on game issues.. You should have been doing this from the very beginning. However with that said your console change today may have made things worse as it seemed like we crashed 10 times more today.

@ZOS_GinaBruno - When in group and the game freezes it happens to everyone in group but we can still talk to each other in voice chat but the game will never unfreeze itself, we must manually close down the ESO client and restart the game.

zammo · June 2018

performance is massively worse in pvp this evening compared to last (PS4 EU).

Stuttering all the time when you come across enemies, and lots more freezes (all have been recovered from after a few seconds or so), although these are now accompanied by a buzzing sound.

Whatever was done between yesterday and today, revert the change...

kryphios · June 2018

I ve never seen a broken game as ESO in Cyrodiil....disgusting....and we pay a lot for it.

swirve · June 2018

Still hard freezing, happened 5x in less than 2 hrs just in Shor... may have been worse if in Vivec where the bigger zergs are...

Karivaa · June 2018

dotme wrote: »

ZOS_GinaBruno wrote: »

Looking forward, we do have some fixes coming in the next console incremental patch (about 3 weeks from now) that will resolve a lot of the crashes, freezing, and disconnects you’ve been experiencing lately

I know everyone's trying, but last November 7th (CWC update), console PVPers were treated to almost 4 weeks of infinite load screens forcing a full restart whenever they tried to fast travel or respawn in Cyrodiil, and now we have another 6 weeks where we're force-closing the game again on a regular basis due to freezing?

That would mean that out of the past 36 weeks, console players in Cyrodiil will have spent 10 of those weeks unable to reliably stay connected while playing PvP. That's more than 25% of the time...

Not your fault, I understand, but I suspect many console PvP players, like me, are ESO+ subscribers. To spend more than two months out of the past eight having to constantly re-log just to keep playing doesn't give the impression that we matter very much. Things have been pretty rough for us lately.

Can't anyone at Zenimax come up with a way to pre-test this stuff more thoroughly before it's ever released? Or at least build in a way to quickly/quietly roll back if things get this broken. I'm sure many of us would be happy to help out if volunteer testers are needed.

Beautifully written! I wonder if the technology has outpaced the hard ware of the Zos servers or if they keep writing code over bad code.

oXI_Viper_IXo · June 2018

HEBREWHAMMERRR wrote: »

I truly believe this was ZOS attempt at a placebo effect to buy a 3 week window for their incremental patch. I’ve just been around this community and developer far too long to be suspect as hell about this.

I have a bad feeling that you're right. I haven't noticed any performance improvements over the last few weeks and I'm still freezing, same as always.

RedGirl41 · June 2018

ps4 NA this is prime time right now, 8pm. Freezing in a keep. tried solo, zerg surfing, freezing is still happening. if anything its worse now because the lag and choppiness is worse than before. just now I tried logging back into my character (after closing app from freezing) and I froze INSTANTLY when spawning in.

this problem is ridiculous but what do you plan on doing for the next event and dlcs coming? you push all this content and its broken for weeks. All that was done today was disable something....waited 3 weeks for that and pvp is still broken. the "fix" today did nothing. let me know if you want a movie length video of all the crashes

xxthir13enxx · June 2018

PS4 NA Vivec server
An increase in lagginess and stutters would be only difference noted here

geonsocal · June 2018

@ZOS_GinaBruno

howdy miss gina...I'm sure by now the feedback has made its way back to the folks working on this issue...

I don't know...

I hear/read folks calling for the servers (or, at least cyrodiil) to be shut down until a solution is found...

still a bunch of folks (ps4,/na) out here participating...

it's tough though - I'm becoming more and more apprehensive about engaging in a fight...I just keep freezing, over and over again...

usmguy1234 · June 2018

No changes as far as I can tell on Xbox na vivec. Back to back disconnects. Invisible enemies killing people. Etc.

grim_tactics · June 2018

Just logged off for the night.

PS4 NA here.

Rode up to Roebeck to find about 15 or so EP just frozen in place and 3 ppl cleaning up house.

Later I ran into several other players that were near Nikel frozen as well and got some free kills.

Also noticed the same stuttering.

As far as I can tell there were no improvements except I wasn’t on the frozen screen end tonight.

Definitely not fixed.

ResTandRespeC · June 2018

ZOS_GinaBruno wrote: »

Update: The feature has been disabled. Again, please let us know if you feel the frequency of crashing/freezing has lessened or appears to be the same. Take your time and get a good feel for it first before posting.

Hey just wanted to give some feed back for both pvp and pve throughout today. It looks to be the same as before. Still getting 1 second + stutters while in trials and hitting the dummy. While in cloudrest we experience 6 dc's/total freezes in a 30 minute period, myself being 1 of them. In vMoL we experienced 2 dcs and 3 infinite load screens in a roughly an hours period. In pvp we had 3 people freeze at 1 keep (3 out of the 4 group members).Shortly following that we had 2 more before we decided to log off.
Edit-ps4 na 65 dowm/ 5 up