Maintenance for the week of February 16:
• [COMPLETE] ESO Store and Account System for maintenance – February 19, 9:00AM EST (14:00 UTC) - 6:00PM EST (23:00 UTC)
If you've not done so, please try repairing through the launcher for Error 1002. If repairing does not resolve the error, you may need to go through a complete reinstall. Please contact customer support if neither of these options resolve the error message.