Maintenance for the week of February 10:
• [COMPLETE] ESO Store and Account System for maintenance – February 12, 8:00AM EST (13:00 UTC) - 12:00PM EST (17:00 UTC)
If you've not done so, please try repairing through the launcher for Error 1002. If repairing does not resolve the error, you may need to go through a complete reinstall. Please contact customer support if neither of these options resolve the error message.