Atallanta wrote: »

Thanks for letting us know! So weird though.. they must put it back in the store, and if they intend to remove it, there must be a proper communication on that.

Indeed. If they're going to just up and remove items from the store without saying anything to us or providing explanations why, they are going to alienate so many players. So hopefully, this isn't an intentionally bad business practice and is just a store glitch or a case of an item being accidentally removed. And if it WAS intentional, and they start doing this with more items in the future, heh...I foresee dark days ahead. Imagine if they started doing this for homes and mounts...

Let’s hope fingers crossed ^^

RogueShade wrote: »

They might have removed it to fix it. The top part of the sash was white instead of gold which is why I never bought it.

If they removed it to fix it, I'd be totally fine with that. Since the Regal Sauna Pool i also being worked on. But a warning would have been appreciated!

Also, still waiting on a response...

Just saw this thread. Didn't realize that the robe had been removed. It's been on my list of "to purchase" but I had been holding off on it as I've been budgeting my crowns. There definitely was no timer on it. Otherwise, I would have bought it.

I don't like the idea of items just being removed without any warning.

Really disappointed.

To the OP - definitely keep on them to get an actual response to your specific inquiry. It sounds like your first response was just a canned automated response. They don't have enough staff to personally review and answer each ticket, so canned responses go out automatically. If you want to actually get someone to take a look at it, you need to respond. Looks like you did that, but just encouraging you to keep at them until they actually answer the question of why it was removed without any warning (no countdown timer, no mention in the CS Showcase) and whether they can confirm that it's removal was a bug (e.g. it was going to be removed, but not in the current cycle, or it was planned to be removed but they forgot to put a timer on it).

Thanks for keeping us posted!

TonyRockaroni wrote: »

Jayne_Doe wrote: »

Just saw this thread. Didn't realize that the robe had been removed. It's been on my list of "to purchase" but I had been holding off on it as I've been budgeting my crowns. There definitely was no timer on it. Otherwise, I would have bought it.

I don't like the idea of items just being removed without any warning.

Really disappointed.

To the OP - definitely keep on them to get an actual response to your specific inquiry. It sounds like your first response was just a canned automated response. They don't have enough staff to personally review and answer each ticket, so canned responses go out automatically. If you want to actually get someone to take a look at it, you need to respond. Looks like you did that, but just encouraging you to keep at them until they actually answer the question of why it was removed without any warning (no countdown timer, no mention in the CS Showcase) and whether they can confirm that it's removal was a bug (e.g. it was going to be removed, but not in the current cycle, or it was planned to be removed but they forgot to put a timer on it).

Thanks for keeping us posted!

No problem! As someone who also was waiting until recently to purchase the robe, want answer as well! So I am definitely going to keep responding until they tell me the reason or tell me it's a bug. Either way, I'm mostly hoping that it gets put back in the crown store to make up for this screw up in the first place.

The crazy thing is that this robe didn't hit the CS until April 19. So it was only in the store for about a month and a half! I would have thought that the Jarl's Regalia or the Xanmeer Robe would have been removed first. They really didn't give us much time to buy this one.

TonyRockaroni wrote: »

UPDATE

Good news! The New Moons Cross-Sash Robe WILL come back to the store at some point! There apparently was a problem and it will get a re-release. No information on what was wrong or when it will come back (highly classified information; I don't know either). What we DO know is that something WAS wrong, the problem has been FIXED, and the robe WILL come back to crown store eventually. Please feel free to breathe all the sighs of relief!

Wonderful news! Thank you for sharing! This one has been boycotting the Crown Store and buying crowns in general while the Outfit unlocks are stupidly overpriced... buuuut... this was so tempting. I was honestly going to break down and use my ESO+ crowns for it as a birthday present to myself next month. Very happy to hear it will be back.

Atallanta wrote: »

TonyRockaroni wrote: »

UPDATE

Good news! The New Moons Cross-Sash Robe WILL come back to the store at some point! There apparently was a problem and it will get a re-release. No information on what was wrong or when it will come back (highly classified information; I don't know either). What we DO know is that something WAS wrong, the problem has been FIXED, and the robe WILL come back to crown store eventually. Please feel free to breathe all the sighs of relief!

This is great news, thanks Tony!! :-) this robe shall finally be mine))))))))

Let’s wait for it to reappear in the CS

Glad I was able to help out with finding out about the situation with this robe! Now we just have to wait until it magically reappears in the store. If there isn't an announcement for it, I'll post a response here when it eventually does. Since I check the store every day. XP

Oooooh nice!!! can’t wait to check if it’s available for PC EU. ^^ Excited ^^

Yay it’s back!! Awesooooome ^^ the only thing is.. there’s still a glitch with the golden strip.. not sure if it was like that before..