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New Moons Cross-Sash Robe

Robbie529
Robbie529
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Hello,
I wanted to purchase this item and it is no longer available. I did not see any count-down as to a time of availability. Why was it pulled from the Crown Store without notification? Will it be offered again?
Thank you,
Robbie
  • DarkMasterJMK
    DarkMasterJMK
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    Robbie529 wrote: »
    Hello,
    I wanted to purchase this item and it is no longer available. I did not see any count-down as to a time of availability. Why was it pulled from the Crown Store without notification? Will it be offered again?
    Thank you,
    Robbie

    It should still be available in the Crown Store in the Wardrobe tab. It's also listed on the website as well.

    https://elderscrollsonline.com/en-us/crownstore/item/5860?new-moons-crosssash-robe

    I've seen no indication that the costume has been removed.
  • DoctorESO
    DoctorESO
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    CONFIRMED: It is not in the Crown Store. I can't find it either.
  • Atallanta
    Atallanta
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    How come?? I hope this is just a mistake. I planned on buying that costume. There were no notification it would be removed :(
  • ArcaneBlue
    ArcaneBlue
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    confirmed on pc na, it's not on the crown store.
    I don't think it was supposed to be a limited time only costume though, was it?
    #teamEmeric
  • DoctorESO
    DoctorESO
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    ArcaneBlue wrote: »
    confirmed on pc na, it's not on the crown store.
    I don't think it was supposed to be a limited time only costume though, was it?

    I'm going to guess it was limited time, as it came out the same time as the Sugar Festival Suit, which is also limited time.
  • Heimpai
    Heimpai
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    Yeah it was limited or had a sale idr, but i do remember there being a timer counting down on it
  • Atallanta
    Atallanta
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    This costume was not mentioned in May showcase as the one to be removed from the Crown Store. I didn’t see any countdown either. Can someone tell when exactly it was removed?

    I’m so sad :(
  • Ostacia
    Ostacia
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    I don't recall seeing any countdown or anything that this was being taken off of the store. How unfortunate that they couldn't have used the gigantinormous banner when you log in to announce such a thing as this. Tch.
    PC/ NA
    Imagination is the real and eternal world of which this vegetable universe is but a faint shadow. -- William Blake
  • ArcaneBlue
    ArcaneBlue
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    DoctorESO wrote: »
    ArcaneBlue wrote: »
    confirmed on pc na, it's not on the crown store.
    I don't think it was supposed to be a limited time only costume though, was it?

    I'm going to guess it was limited time, as it came out the same time as the Sugar Festival Suit, which is also limited time.

    ooh... the showcase didn't say the new moons robe was limited time only (did it?) so I'd be disappointed to find out they just forgot to mention it was supposed to be available only for a certain amount of time :s
    #teamEmeric
  • HanzeeBokeem
    HanzeeBokeem
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    Very strange as it still shows as purchasable on the site
    https://www.elderscrollsonline.com/en-us/crownstore/category/6#costumes

  • Atallanta
    Atallanta
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    @ZOS_GinaBruno @ZOS_JessicaFolsom

    Could you please clarify?
  • Robbie529
    Robbie529
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    Thank you all so much for the input> Please ZOS, may we have an answer?
  • DocYahYah
    DocYahYah
    Soul Shriven
    I also looked for it in the crown store, no dice. Would love to purchase it!
  • RogueShade
    RogueShade
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    There is also a problem with the top of the gold sash being white, it looks wrong and not like the picture.
  • DarkMasterJMK
    DarkMasterJMK
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    ArcaneBlue wrote: »
    confirmed on pc na, it's not on the crown store.
    I don't think it was supposed to be a limited time only costume though, was it?

    On June 1, it was available on Xbox One. It may not be available on any platform anymore though as they shut down the Xbox servers until Summerset comes online.

    It appears to be a bug or miscommunication, but it is possible that the New Moons Cross-Sash Robe will never be available in the Crown Store again.
  • YamiKuruku
    YamiKuruku
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    i noticed it was gone too, checked the crownstore yesterday because i wanted to buy it but it was gone heh XD
    But i also did not saw any countdown... hmm i hope it's only a mistake/bug
    -{ PC EU }-
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  • DoctorESO
    DoctorESO
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    Maybe someone should put in a support ticket.
  • DarkMasterJMK
    DarkMasterJMK
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    YamiKuruku wrote: »
    i noticed it was gone too, checked the crownstore yesterday because i wanted to buy it but it was gone heh XD
    But i also did not saw any countdown... hmm i hope it's only a mistake/bug
    It was removed intentionally for Summerset for some reason from the looks of it. It is also no longer listed on the website either, so it's probably gone from the Crown Store forever. Strange as it seems they removed it without much, if any, warning.
    DoctorESO wrote: »
    Maybe someone should put in a support ticket.
    It might not be a bad idea. If the item was removed from the Crown Store by mistake, the developers should know about it. If it was removed intentionally, then they should know that it was essentially removed without enough warning for players.
    Edited by DarkMasterJMK on June 5, 2018 2:55PM
  • TonyRockaroni
    TonyRockaroni
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    I have already put in a support ticket. There was never a countdown for it nor was there any sort of announcement of it being removed. I know this because I've looked at the crown store every single day. Completely unfair! I was just about to purchase it! :(
    Edited by TonyRockaroni on June 7, 2018 5:50AM
  • RANKK7
    RANKK7
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    I really hope that's a mistake because items suddenly disappearing with no notification or countdown would be a very stupid move.
    Atallanta wrote: »
    @ZOS_GinaBruno @ZOS_JessicaFolsom

    Could you please clarify?

    lll
    "I really don't know who the **** came off with this change. Definitely somebody who does not play the game, that's for sure".
    lll
  • DoctorESO
    DoctorESO
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    I have already put in a support ticket. There was never a countdown for it nor was there any sort of announcement of it being removed. I know this because I've looked at the crown store every single day. Completely unfair! I was just about to purchase it! :(

    Can you let us know what they say?
  • Atallanta
    Atallanta
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    I have already put in a support ticket. There was never a countdown for it nor was there any sort of announcement of it being removed. I know this because I've looked at the crown store every single day. Completely unfair! I was just about to purchase it! :(

    Thanks for putting a ticket, pls keep us posted.

    There’s lots of items I want to buy in CS, but usually I’m waiting for showcases to make sure I have crowns for limited time items, and if smth is going to be removed only then I buy it. So it’s super important to me to see these countdowns and announcements that smth will be removed. Guess many people manage their budget this way.

    I really hope it will be back in the store, because I don’t feel like waiting for 2 years for it to appear in crown crates...
  • TonyRockaroni
    TonyRockaroni
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    DoctorESO wrote: »
    I have already put in a support ticket. There was never a countdown for it nor was there any sort of announcement of it being removed. I know this because I've looked at the crown store every single day. Completely unfair! I was just about to purchase it! :(

    Can you let us know what they say?

    Will definitely keep you guys updated on what they say! Hopefully, I'll get an answer soon. An item should NEVER be removed from the crown store without an announcement or countdown. I mean, they've done that with literally every other item that's came and went. It just doesn't add up.
    Edited by TonyRockaroni on June 7, 2018 10:06PM
  • Atallanta
    Atallanta
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    So any feedback from ZOS on this subject?
  • TonyRockaroni
    TonyRockaroni
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    Atallanta wrote: »
    So any feedback from ZOS on this subject?

    Sadly, they have said nothing on the matter as of yet. Which is disappointing, to say the least...

    UPDATE: Ticket has been escalated!...so now I wait again.
    Edited by TonyRockaroni on June 9, 2018 8:14PM
  • Robbie529
    Robbie529
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    Thank you so much, Tony!
  • Atallanta
    Atallanta
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    Atallanta wrote: »
    So any feedback from ZOS on this subject?

    Sadly, they have said nothing on the matter as of yet. Which is disappointing, to say the least...

    UPDATE: Ticket has been escalated!...so now I wait again.

    Not surprised, it took almost 1 week for them to fix my issue with the acces to Summerset.
  • TonyRockaroni
    TonyRockaroni
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    Update! I have received a response...for all the good that it did...

    -

    "Hello,

    It is not currently possible to purchase Crown Store items, such as pets, mounts, or costumes, which are no longer available on the Crown Store. These items might eventually find their way into a Crown Crate, or return on the anniversary of the event when they could have originally been purchased. If you have any questions, comments, or concerns, let me know and I'll do my best to address them.

    Thanks,

    Mykael

    Elder Scrolls Online
    ZeniMax Online Studios"

    -

    Needless to say, I responded letting them know that this didn't answer my question. Hopefully I will get an answer rather than information I was already aware of. I'm not trying to be rude to ZOS here. I just, at LEAST, want an explanation for why it was removed. That's only fair.
    Edited by TonyRockaroni on June 12, 2018 9:39PM
  • Robbie529
    Robbie529
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    Thank you again, Tony
  • Atallanta
    Atallanta
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    Thanks for letting us know! So weird though.. they must put it back in the store, and if they intend to remove it, there must be a proper communication on that.
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