Unable to link Existing PC Account with ESO Xbox

Siliwinter · June 2018

Hi all, I recently purchased ESO for Xbox One after eso on my PC started having crashes and being unplayable to the point I just wanted to start fresh on Xbox, I am trying to link my current ESO Account to my Xbox version to play but I keep getting "Login Failed, Interval error please contact help.elderscrollsonline.com".

I have created a Ticket but just in case wanted to create a post here to maybe hasten the process.

Cheers.

ZOS_Bill · June 2018

@Siliwinter

While waiting for customer to respond on your ticket #180620-004877, you should try testing your network connection. To do this:

Open the Xbox One Dashboard.
Press the [Menu] button and browse to Settings.
Select Network.
On the Network Settings screen, select Test network connection on the right-hand side of the screen.
Also try Test multiplayer connection.

Siliwinter · June 2018

I have tried that 3 times and there are no issues, I am able to play all my other games.

Siliwinter · June 2018

ZOS_BillE wrote: »

@Siliwinter

While waiting for customer to respond on your ticket #180620-004877, you should try testing your network connection. To do this:
Open the Xbox One Dashboard.

Press the [Menu] button and browse to Settings.

Select Network.

On the Network Settings screen, select Test network connection on the right-hand side of the screen.

Also try Test multiplayer connection.

How long does it take for a Agent to reply to a ticket?

ZOS_Bill · June 2018

Due to the launch of ESO: Summerset and the Bethesda E3 Showcase, we are currently experiencing higher than usual volume of support requests. This means it may take longer than normal to receive a response on your support ticket.