Taleof2Cities wrote: »What platform are you on?
When you log in to your account info online, does it show Summerset active?
Taleof2Cities wrote: »Have you started a support ticket, @SanSan?
Post your ticket number in the thread here ...
Not being able to play purchased content is one of those issues ZOS makes a priority ...
Taleof2Cities wrote: »Have you started a support ticket, @SanSan?
Post your ticket number in the thread here ...
Not being able to play purchased content is one of those issues ZOS makes a priority ...
MreeBiPolar wrote: »Taleof2Cities wrote: »Have you started a support ticket, @SanSan?
Post your ticket number in the thread here ...
Not being able to play purchased content is one of those issues ZOS makes a priority ...
It looks like it's the LOWEST priority of the support team.
I have exactly the same issue as @SanSan, and I have created a ticket 180625-004133 over two days ago, and I am yet to receive ANY response to it -- though it was OBVIOUSLY looked at because it had the type updated to "I have a game purchase issue" (it's not available in-game) and the second follow-up ticket 180626-000667 with more details that I created after getting no response was closed "as duplicate" (with NO RESPONSE, EVER, too).
And I only found that out because I tried to submit a third ticket via web (never did that before, 'cause I was always submitting them in-game and receiving replies/replying via email) and found these two listed there.
Edit: ... Also, having @SanSan receive no replies from ZOS here whatsoever afterwards doesn't make feel any better..