I used to have problems installing this game, i've contacted the customer support, they never even helped me. Same with a friend of mine, this company has a lot to improve

Stovahkiin wrote: »

Had issues back at launch with the game and the customer support rep that contacted me just told me to re-install the game. CS here at Zeni is always a flip of a coin: you might get someone who is actually helpful and honest, or you might get Chet.

Did the reinstall work?

If you look around you can find tons of ignored issue threads, issues since launch even, but if you curse theyll jump right on it and still have nothing to say about the topic. Their communication sucks.

I think it depends greatly on which team in ZOS you're talking about. I think the likes of Gina, Jessica, the story & art team, and even the game designers (despite how much hell they get with each update), I think they all appreciate the customers. I think if were up to Gina, Jessica, or even Wrobel, they'd be handing out fire or frost mounts to everyone as if they were Oprah.

The sales, marketing/RNG box people however... I think to them we're just fatted cows to be beat up for more dollars, or euros, to be squeezed out each.

Also, you have Gina and Jessica, who are the front line against an often raging community - Side note: watching E3, and once again seeing Firor talk about how ESO has the greatest community. I'm sure the guys at Blizzard said they have the greatest community to, and the guys at EA, and so on. There is no "Greatest Gaming Community". Most gamers are a pack of toxic immature opinionated over-grown infants who throw tantrums and look for ways to push it to the line of getting reported so they can report someone else for getting them to cross that line... And that is for all communities. All of them. I laugh every time game reps get all PR and call the raging fans: "passionate fans".

That being said, back to the point... Gina and Jessica are torn between even possibly secretly agreeing with that outraged community over certain topics, yet still having to do their job and represent the company and its decisions. They are supposed to be excited, and supposed to make you even more excited than they are, about exclusive Maomer motif pages in RNG boxes for example... I've followed those two long enough to know they most certainly have the intelligence that when informed of that one, they most likely looked at each other and telepathically exchanged fears: "This will not go over well..." But they obviously can't jump on this forum and say: "Hey guys, bad news. Sales and marketing are going to really stick it to you with these RNG box motifs exclusives. Really sucks right? Oh, yeah, and they are never going to budge on the outfit slot pricing either. But here, have a vvardvark...."

In the end, I won't say I feel unappreciated. I like my vvardvark, dusky fennec... As much as I hate RNG boxes, I do appreciate receiving promotional RNG boxes (notice I said "promotional". They are not "free". They are promotional, and given to you with the intention of triggering that little spark in you to make you want to go buy more. You are not getting these simply out the the kindness of their black little hearts.... but that's an entirely different rant.)

TL/DR: I like getting things, even if it's things I don't like, or even an ulterior motive for giving them to me. If not for promotional RNG boxes, I would never have opened a single one, ever. I think certain teams in ZOS appreciate the customers much more than certain departments do. But at the same time, when I plugged my credit card in to buy the game, or chapters, or ESO+, I have never thought to myself: "These people better appreciate me!!!" either.

NTclaymore wrote: »

All we get on the forums are copy-paste replies that has nothing to do with the topic. We are not getting any infomation of anything. The issues with steam is just the most recent drop in the bucket. ESO is a really awesome game. But Zenimax is awfull.

Even their ticket system gives you robot replies. In the beta they said when we where providing feedback that it was a "real human" on the other end so we should keep it polite. All we got was copypaste replies if we got a reply to beging with.

Game is awesome. Zenimax? not even close. a joke even.
speaking of jokes.. 1 crown crate for how much downtime? since the last 3 months even.

What? Support ticket replies maybe, but forums answers erm... https://forums.elderscrollsonline.com/en/tracker