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Cannot load only on 1 character.

QuietPanda_22
My character is in my primary housing, Pariah's Pinnacle, and I get as far as seeing the announcement box and my pet summons when my ps4 crashes. I am able to load any of my other 6 characters with no issue other than a long load time.
I'm afraid to port to my housing now in case they get stuck.
The only thing I haven't tried is reinstalling the entire game.
Has anyone had this issue and also had a fix?
QuietPanda_22
PS4 NA
  • QuietPanda_22
    Update: I deleted saved data as well as uninstalled then reinstalled the game. I am still unable to log on to that character. All my others work. And it loads until my pet starts to load, then it crashes. I put in a request for support so hopefully they can move my character out of housing or despawn my pet or something!
    QuietPanda_22
    PS4 NA
  • ZOS_BillE
    ZOS_BillE
    admin
    @alemmingub17_ESO

    Our support team can check your character and move it if needed on your ticket #180617-003077. Please be aware that it may take longer than typical to receive a response.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • QuietPanda_22
    Thank you @ZOS_BillE I would appreciate that. Will I be notified when complete?
    QuietPanda_22
    PS4 NA
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