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Compensate us for steam issues
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ZOS_JesCadminGreetings, we've removed several baiting comments. This is a reminder to adhere to our forum rules by keeping posts bait free and on topic with the thread. Thank you for your understanding.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site3 -
Odnoc✭✭✭✭
Put your brains to good use man! Gimme some evidence it's steam's fault and you can take a cookie. ESO is running well for nonsteam users, so what's the problem with steam alone? do you really think steam is responsible for the game and gaming process? the game runs NOT on steam but on ZOS's SERVERS, so all connection issues are the fault of ZOS, steam just provides us an ability to run the launcher. all game data is stored on ZOS's servers as well. so dont please type such nonsense
Why should ZOS have to do something because the third party site you are using isn't working properly? Steam can do something for compensation as well.
I think you answered you rude quandary yourself, steam users have no problems. I think there is something to ESO running through a third party program. ZOS is innocent until proven guilty, so provide some, and I'll concede, until then, try to remain civil.
If any other game on Steam was having server issues through their API I'd give you credit.
That's not the case. No other games have been reported as having issues. Therefore the issue has to be with ZOS. There is some configuration problem that ZOS can't seem to fix and have it stay fixed.
You realize they likely use different API’s for different games? Just because you can access one through steam doesn't mean you will be able to access another. I authenticate fine, doesn't sound like an issue in ZOS's side.
You realize you're just guessing?
And no. Last time there was a problem with Steam, other games were affected too. There was even a thread about it on r/Steam.
The other games got their problems fixed quickly.
ZOS took over 10 hours. And now its broken again, likely from the same issue.
Actually no, I'm a software engineer, I know how APIs work, there is no way different companies use the same API's, it's likely that they don't even use the same type of authentication or even the same type of tokens (I'm sure there are a few that use the same, but it is highly unlikely they all use the same) it's proprietary code.Edited by Odnoc on June 18, 2018 2:30PM0 -
DonRavello✭✭✭Greetings, we've removed several baiting comments. This is a reminder to adhere to our forum rules by keeping posts bait free and on topic with the thread. Thank you for your understanding.
Is this all ZOS responds regarding the recurring Steam outages in the past weeks? SAD.4 -
Bbsample197✭✭✭✭Greetings, we've removed several baiting comments. This is a reminder to adhere to our forum rules by keeping posts bait free and on topic with the thread. Thank you for your understanding.
could you also remove the game from steam too? or atleast unlinked our accounts?! response like this only fuels the disappointment of alot of people here in this thread, and you guys are doing a hell of a great job disappointing us4 -
mav1234✭✭✭✭✭While I understand forum moderation is the job of employees like @ZOS_JesC , it is frustrating that Steam is having consistent issues regularly and there is zero communication from ZOS on what is going on other than to ask us to behave politely. Particularly given the crown crate event, it is unfairfor ZOS not to compensate players somehow. While I was lucky to have not chosen to install the game via Steam when I started playing in November, several of my friends were not so lucky.
This issue has become so bad the top thread in the ESO subreddit is requesting a sticky not to buy the game on Stream.1 -
chexor✭✭✭still no response from @ZOS_GinaBruno or anyone else about steam issues, really sad! It is monday and nobady is telling us how and when will they fix the problem that is happening week after week!! Just give us option to login to game we paid for without steam!0 -
FleetwoodSmack✭✭✭✭✭
✭Greetings, we've removed several baiting comments. This is a reminder to adhere to our forum rules by keeping posts bait free and on topic with the thread. Thank you for your understanding.
Hi, Jes.
This is me leveling with you. I get that it's your job to moderate the forums. I really do. However you have to understand that the reason why it gets to this point in the first place is the incompetence and failure to keep things stable during these events (which is becoming the norm lately). People seeing the [Z] beside the topic were expecting to see @ZOS_GinaBruno or @ZOS_JessicaFolsom. Instead, they were met with disappointment. And I don't blame them. Maybe in the future instead posting, how about just message those users? Because at this point, you're fanning the flames of the issue and it's not fair for the people to get an answer they rightfully deserve.
Thanks,
All the people affected by this issue.Tell me lies, tell me sweet little lies!12 -
jaschacasadiob16_ESO✭✭✭✭✭
Did you read the ToS? You demand an answer that you had already the very first day that you started to play.IndyWendieGo wrote: »it's not fair for the people to get an answer they rightfully deserve.
Thanks,
All the people affected by this issue.
"Yesterday while searching a barrel in vVoM I found a lemon. Best drop of the whole run."
Protect the weak. Heal the sick.
Treasure the gifts of friendship. Seek joy and inspiration in the mysteries of love.
Honor the Earth, its creatures, and the spirits. Use Nature's gifts wisely. Respect her power. Fear her fury.2 -
Alcest✭✭✭Sunday's evening is the most profitable time for every trader/powerseller on PC EU. U can make x2/x3 more gold than u made for whole week just post your stuff on your guild trader in this time. These issues affect us, sons of Steam, rly hard.0
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FleetwoodSmack✭✭✭✭✭
✭jaschacasadiob16_ESO wrote: »
Did you read the ToS? You demand an answer that you had already the very first day that you started to play.IndyWendieGo wrote: »it's not fair for the people to get an answer they rightfully deserve.
Thanks,
All the people affected by this issue.
That's not the point. The point is, people are expecting the company to be transparent. I mean if you want to endorse shadiness from a company, by all means- throw your money at it. But people have their right to ask for an answer about it. Pathologizing it only makes the situation worse.
PS; I'm not affected by the issue, but nice of you to assume such. Have a lovely ESO experience.Tell me lies, tell me sweet little lies!2 -
testd4n1✭✭✭Here is an idea, why don't you talk to Steam about this. A steam issue is not a ZOS issue. Not even remotely.3 -
Here is an idea, why don't you talk to Steam about this. A steam issue is not a ZOS issue. Not even remotely.
Here's an idea. Why don't you check how many other Steam games had an issue at the same time as ESO? That's right. None of them! Was Steam down for 10 hours? No. I was able to log into and play any number of games from any number of producers including ... wait for it .. Bethesda. And the ONLY one I couldn't log into was ESO and who was it who 'fixed' the problem? Was it Steam? No. It was investigated and resolved (in 10 hours) by ZoS. Stop embarrassing yourselfEdited by marc.whiffenb16_ESO on June 18, 2018 3:34PM4 -
klowdy1✭✭✭✭✭
Put your brains to good use man! Gimme some evidence it's steam's fault and you can take a cookie. ESO is running well for nonsteam users, so what's the problem with steam alone? do you really think steam is responsible for the game and gaming process? the game runs NOT on steam but on ZOS's SERVERS, so all connection issues are the fault of ZOS, steam just provides us an ability to run the launcher. all game data is stored on ZOS's servers as well. so dont please type such nonsense
Why should ZOS have to do something because the third party site you are using isn't working properly? Steam can do something for compensation as well.
I think you answered you rude quandary yourself, steam users have no problems. I think there is something to ESO running through a third party program. ZOS is innocent until proven guilty, so provide some, and I'll concede, until then, try to remain civil.
If any other game on Steam was having server issues through their API I'd give you credit.
That's not the case. No other games have been reported as having issues. Therefore the issue has to be with ZOS. There is some configuration problem that ZOS can't seem to fix and have it stay fixed.
You realize they likely use different API’s for different games? Just because you can access one through steam doesn't mean you will be able to access another. I authenticate fine, doesn't sound like an issue in ZOS's side.
You realize you're just guessing?
And no. Last time there was a problem with Steam, other games were affected too. There was even a thread about it on r/Steam.
The other games got their problems fixed quickly.
ZOS took over 10 hours. And now its broken again, likely from the same issue.
Where is the report that this is ZOS fault? It seems like no one in the thread has any facts, and all, are in fact, making assumptions. This has gotten stupid, and far too rude to care about. I'm gonna go play ESO, have fun with steam, and insulting people for no reason.2 -
mav1234✭✭✭✭✭
Where is the report that this is ZOS fault? It seems like no one in the thread has any facts, and all, are in fact, making assumptions. This has gotten stupid, and far too rude to care about. I'm gonna go play ESO, have fun with steam, and insulting people for no reason.
I agree it is presumptuous to blame ZOS. However, given the nature of the event and the time Steam players were unable to access the game to earn credit, it would be nice to consider changes how the Crown Crates are going to be awarded, regardless of who is at fault, because it is the players that suffered.0 -
Odnoc✭✭✭✭marc.whiffenb16_ESO wrote: »Here is an idea, why don't you talk to Steam about this. A steam issue is not a ZOS issue. Not even remotely.
Here's an idea. Why don't you check how many other Steam games had an issue at the same time as ESO? That's right. None of them! Was Steam down for 10 hours? No. I was able to log into and play any number of games from any number of producers including ... wait for it .. Bethesda. And the ONLY one I couldn't log into was ESO and who was it who 'fixed' the problem? Was it Steam? No. It was investigated and resolved (in 10 hours) by ZoS. Stop embarrassing yourself
Just because you can login to one (or many) games via Steam doesn't mean ALL the games work the same. You're using a third party app that connects to another companies services. There very well can be an issue with them connecting to one service provider. If people can login without Steam, but you can't with Steam, what is the variable in the equation that separates who can and can't login? Therein is your issue. Problem solving 101.Edited by Odnoc on June 18, 2018 3:40PM3 -
mav1234✭✭✭✭✭Just because you can login to one (or many) games via Steam doesn't mean ALL the games work the same. You're using a third party app that connects to another companies services. There very well can be an issue with them connecting to one service provider. If people can login without Steam, but you can't with Steam, what is the variable in the equation that separates who can and can't login? Therein is your issue. Problem solving 101.
On the other hand, it could just as easily have been something on ZOS's end that ceased interacting properly with Steam. We don't know. I am not blaming ZOS for the down time. I am blaming ZOS for the poor response.
Given the duration of steam downtime that the game has experience as of late, it would be appropriate to issue some kind of statement about it, especially since the latest downtime has prevented participation in an event for some players.1 -
Odnoc✭✭✭✭Just because you can login to one (or many) games via Steam doesn't mean ALL the games work the same. You're using a third party app that connects to another companies services. There very well can be an issue with them connecting to one service provider. If people can login without Steam, but you can't with Steam, what is the variable in the equation that separates who can and can't login? Therein is your issue. Problem solving 101.
On the other hand, it could just as easily have been something on ZOS's end that ceased interacting properly with Steam. We don't know. I am not blaming ZOS for the down time. I am blaming ZOS for the poor response.
Given the duration of steam downtime that the game has experience as of late, it would be appropriate to issue some kind of statement about it, especially since the latest downtime has prevented participation in an event for some players.
That could be true, all software has updates, unless it is decommissioned, and if it is true, I am sure Steam wont give ZOS access to their code to see what they are doing wrong.
But yeah, some response would be helpful, but if they don't know the issue, it is hard to give a response other than what is at the top of the page.1 -
alainjbrennanb16_ESO✭✭✭✭✭its probs steam they are messing in the bk ground steam summer is incomingMain character dk - Vanikifar whitestrike0
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idk✭✭✭✭✭
✭✭✭✭✭OP has made an assumption that the Steam issues are Zos issues.
Maybe OP needs to ask Steam to compensate him. Zos servers were up and running.Edited by idk on June 18, 2018 4:47PM2 -
Mahabahabtha✭✭✭✭✭marc.whiffenb16_ESO wrote: »Here is an idea, why don't you talk to Steam about this. A steam issue is not a ZOS issue. Not even remotely.
Here's an idea. Why don't you check how many other Steam games had an issue at the same time as ESO? That's right. None of them! Was Steam down for 10 hours? No. I was able to log into and play any number of games from any number of producers including ... wait for it .. Bethesda. And the ONLY one I couldn't log into was ESO and who was it who 'fixed' the problem? Was it Steam? No. It was investigated and resolved (in 10 hours) by ZoS. Stop embarrassing yourself
yab, and you could login on the PTS over Steam. There is a Communication Breakdown between Steam-Clients and Eso-Server Authentification ...
Just like the Communication Breakdown between ZOS and us...they just don´t talk with us..."In fact, I’ve met more PVEers that are worse at PvE than PvPers."0 -
Priyasekarssk✭✭✭✭✭OP has made an assumption that the Steam issues are Zos issues.
Maybe OP needs to ask Steam to compensate him. Zos servers were up and running.
For your information. I raised support ticket in steam. Response got from steam was " Its not steam problem. Please contact ZOs to proceed further"
Question is if its steam issue, ZOs can easily unlink steam account sighting business reasons legally. ZOs so far doesnt even release any official statement similar to steam did, that its not ZOs problem and its steam problem. I play many top games in steam without any issues.
If not ZOs issue, ZOs should release an offical statment its not ZOs problem , its steam problem and proceed with unlinking accounts from steam . Why ZOs is so silent if its steam issue ?Edited by Priyasekarssk on June 18, 2018 6:27PM5 -
Just because you can login to one (or many) games via Steam doesn't mean ALL the games work the same. You're using a third party app that connects to another companies services. There very well can be an issue with them connecting to one service provider. If people can login without Steam, but you can't with Steam, what is the variable in the equation that separates who can and can't login? Therein is your issue. Problem solving 101.
And this is the reason why you would fail any job interview in my company because you failed that test. Seriously. Check the assumptions you made and the logic you used. First case. If Steam service provider connections were on a per-provider basis then every change to Steam would result in a huge amount of lost connections or login problems across the thousands of games that they provide. Do we have evidence of that? No. Secondly it's safe to assume, given the business model of Steam that they likely have a small number of APIs (not large as someone suggested because maintaining that code base across frequent changes is a nightmare of resourcing) so it's safe to assume that the interfaces to other games comply with the scope of that API and are not affected by Steam launcher changes. These providers are protected by Steam because they comply with the API use. Lastly, if a company decides to forego the use of the standardised APIs provided and writes their own interconnection software that relies on other mechanisms then they are outside of that protection and are subject to other changes that would otherwise not affect any other other provider. This could possibly be the case if there is a technical reason or that there is a commercial one. Then the onus is on the provide to maintain that interconnection across multiple iterations of changes to Steam. And that is what ESO appears to be doing.
Steam did not make an update to their client and then the ESO problem was fixed. ZOS made the change. We can safely assume that ZOS do not have permission to change the Steam code base so the fix MUST have been to the ZOS code. Seeing as no other games were affected then we can safely assume that the code change did not affect the API(s). That's how you do RCA
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mav1234✭✭✭✭✭That could be true, all software has updates, unless it is decommissioned, and if it is true, I am sure Steam wont give ZOS access to their code to see what they are doing wrong.
But yeah, some response would be helpful, but if they don't know the issue, it is hard to give a response other than what is at the top of the page.
The thing is, other companies with similar outtages have before posted notices that are more detailed with what they do know, details on how they are trying to fix it, and even often when players can expect further information. And, given this has happened repeatedly, and that it happened most recently during an event, I think it is really something that ZOS owes its playerbase some kind of information on, even if it is just "We aren't quite sure what is going wrong, but we are doing X to address it, and we know large numbers of you were affected and we are sorry. In regards to the Crown Crate Event, we are doing Y."1 -
MagLiSoul Shrivenmarc.whiffenb16_ESO wrote: »Here is an idea, why don't you talk to Steam about this. A steam issue is not a ZOS issue. Not even remotely.
Here's an idea. Why don't you check how many other Steam games had an issue at the same time as ESO? That's right. None of them! Was Steam down for 10 hours? No. I was able to log into and play any number of games from any number of producers including ... wait for it .. Bethesda. And the ONLY one I couldn't log into was ESO and who was it who 'fixed' the problem? Was it Steam? No. It was investigated and resolved (in 10 hours) by ZoS. Stop embarrassing yourself
Just because you can login to one (or many) games via Steam doesn't mean ALL the games work the same. You're using a third party app that connects to another companies services. There very well can be an issue with them connecting to one service provider. If people can login without Steam, but you can't with Steam, what is the variable in the equation that separates who can and can't login? Therein is your issue. Problem solving 101.
The main problem isn't who's code is at fault. There are two factors, and both change constantly. Something is going to break along the way, constantly. The bigger problem is the lack of a work around, or disclaimer big enough to warn consumers. If we all bought the game directly from ZOS, we would have been able to login with or without Steam. I created my ZOS account during the Steam Free Weekend. Without that promotion, I wouldn't even got into the game. Only to find out by taking advantage of an event, I ended up with a huge issue. It's not like Dark Souls where I can just play offline, and still have the full game going, just no PVP or co-op, but the base game is there. Without the ability to log in, this game doesn't work. And the fact that we can't seem to play during weekends any more... Feels like I got tricked.1 -
wighfighSoul ShrivenIt was very distressing to find I was unable to play this game, yet again, for a huge part of my free weekend.
I'm not asking for compensation, but I would absolutely love it if we could have some transparency from Zenimax/Bethesda about what this persistent authentication problem is, and what sort of stuff they are trying and doing to fix it etc. This sort of root cause analysis is standard practice for a lot of online services which experience major outages, and it really serves to boost trust & confidence.
So that's my wish, if any staff read this! I honestly think some openness will go a long way. Hey, maybe conducting a public analysis of the issue will help with finding a solution!
Cheers1 -
neekee✭✭Greetings, we've removed several baiting comments. This is a reminder to adhere to our forum rules by keeping posts bait free and on topic with the thread. Thank you for your understanding.
Issue has been going on for weeks and that's the only official answer we get ?
Nice.1 -
Odnoc✭✭✭✭marc.whiffenb16_ESO wrote: »Just because you can login to one (or many) games via Steam doesn't mean ALL the games work the same. You're using a third party app that connects to another companies services. There very well can be an issue with them connecting to one service provider. If people can login without Steam, but you can't with Steam, what is the variable in the equation that separates who can and can't login? Therein is your issue. Problem solving 101.
And this is the reason why you would fail any job interview in my company because you failed that test. Seriously. Check the assumptions you made and the logic you used. First case. If Steam service provider connections were on a per-provider basis then every change to Steam would result in a huge amount of lost connections or login problems across the thousands of games that they provide. Do we have evidence of that? No. Secondly it's safe to assume, given the business model of Steam that they likely have a small number of APIs (not large as someone suggested because maintaining that code base across frequent changes is a nightmare of resourcing) so it's safe to assume that the interfaces to other games comply with the scope of that API and are not affected by Steam launcher changes. These providers are protected by Steam because they comply with the API use. Lastly, if a company decides to forego the use of the standardised APIs provided and writes their own interconnection software that relies on other mechanisms then they are outside of that protection and are subject to other changes that would otherwise not affect any other other provider. This could possibly be the case if there is a technical reason or that there is a commercial one. Then the onus is on the provide to maintain that interconnection across multiple iterations of changes to Steam. And that is what ESO appears to be doing.
Steam did not make an update to their client and then the ESO problem was fixed. ZOS made the change. We can safely assume that ZOS do not have permission to change the Steam code base so the fix MUST have been to the ZOS code. Seeing as no other games were affected then we can safely assume that the code change did not affect the API(s). That's how you do RCA
That's funny, because I work for an industry leading software company...
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TheCyberDruid✭✭✭✭✭I'm not asking for compensation, but I would absolutely love it if we could have some transparency from Zenimax/Bethesda about what this persistent authentication problem is, and what sort of stuff they are trying and doing to fix it etc. This sort of root cause analysis is standard practice for a lot of online services which experience major outages, and it really serves to boost trust & confidence.
Sorry to say this, but if there's any consistency with issues that ESO has is that you'll most likely never hear about what caused those issues. Which in turn means that you'll most likely never get to know if they fixed it properly or not.0
This discussion has been closed.