Why am I only getting specific customer services?

NothingnessKing · June 2018

So basically this I wanted to have my one character restored that was deleted by mistake...(wont get into details) however I've been waiting since like last Thursday for a reply....and I put in another request to test to see what would happen under a different title and then I had never gotten a forum key which was from yesterdays request, so I wanted to know the priorities/problem because my first ticket got marked as a duplicate then my second request got skipped and i got a forum key.....

Long story short instead of restoring my character then marking the second request as a duplicate and closing it....why was my first requested marked first then my second has been ignored...

idk · June 2018

Why was your first request marked as your first request and your duplicate request ignored?

Am I understanding you correctly?

Besides that, if the character was from one of the slots past the base 8 (slot purchased from crown store) they originally had challenges restoring that character iirc. Further, being Zos added a double redundant task to be accomplished before one could delete a character they may not set this type of request at a high level. Just a maybe since we cannot simply delete a character as we could when the game launched.

NothingnessKing · June 2018

idk wrote: »

Why was your first request marked as your first request and your duplicate request ignored?

Am I understanding you correctly?

Besides that, if the character was from one of the slots past the base 8 (slot purchased from crown store) they originally had challenges restoring that character iirc. Further, being Zos added a double redundant task to be accomplished before one could delete a character they may not set this type of request at a high level. Just a maybe since we cannot simply delete a character as we could when the game launched.

Pretty much and no I never maxed out my character slots
The main problem with deleting my character was the fact both my Argonians look the same due to their skin tones of both of them being vampires
the secondary problem was when i went to the screen and waited 30 seconds both were still there and I deleted it again but this time after the refresh both characters were gone
This is has only happened during the SummerSet update btw I sometimes get duplicated characters on my character select screen

testd4n1 · June 2018

Support will get back to you and let you know whether they were able to restore it or not. Please understand it is NOT a guaranteed process.

You are, however, the second person that has stated the EXACT same thing that I am aware of.

EDIT FOR SPELLING AND TYPOS.

DeadlyRecluse · June 2018

The key with ZOS support, in my experience, is to keep responding to the emails and keep the support chain "alive."

At some point, an actual person will look at it and either help you or let you know that you are out of luck.

Anywhere from 1-3 emails is going to get a stock/robo response, but eventually you get a person.

idk · June 2018

testd4n1 wrote: »

Support will get back to you and let you know weather there were able to restore it or not. Please understand it is NOT a guaranteed process.

You are, however, the second person that has stated the EXACT same thing that I am aware of.

This is the answer.

NothingnessKing · June 2018

idk wrote: »

testd4n1 wrote: »

Support will get back to you and let you know weather there were able to restore it or not. Please understand it is NOT a guaranteed process.

You are, however, the second person that has stated the EXACT same thing that I am aware of.

This is the answer.

My main problem is I put the same response in twice for character recovery my problem is the fact that someone saw it during the second process after giving my information that simply closed it , which is my problem so they looked into it and was like hey....i dont feel like doing it let me close this and continue this another time cause they put the same ticket twice

NothingnessKing · June 2018

DeadlyRecluse wrote: »

The key with ZOS support, in my experience, is to keep responding to the emails and keep the support chain "alive."

At some point, an actual person will look at it and either help you or let you know that you are out of luck.

Anywhere from 1-3 emails is going to get a stock/robo response, but eventually you get a person.

I keep it "alive" it has been alive since last Thursday and I hear it only takes 1-2 days to get someone to look at it but now its been over 72 hours even tho I keep updating the ticket

ZOS_Bill · June 2018

Due to the launch of ESO: Summerset and the Bethesda E3 Showcase, we are currently experiencing higher than usual volume of support requests. Please be aware that it may take longer than typical to receive a response on your support ticket.

NothingnessKing · June 2018

ZOS_BillE wrote: »

Due to the launch of ESO: Summerset and the Bethesda E3 Showcase, we are currently experiencing higher than usual volume of support requests. Please be aware that it may take longer than typical to receive a response on your support ticket.

Okay so like can you give me an estimate and also could you also tell me how to keep my ticket "Alive" so that i dont get skipped or etc?

Apache_Kid · June 2018

ZOS_BillE wrote: »

Due to the launch of ESO: Summerset and the Bethesda E3 Showcase, we are currently experiencing higher than usual volume of support requests. Please be aware that it may take longer than typical to receive a response on your support ticket.

When is ZoS going to realize that this game has too many players and too many issues/bugs to reply on email ticket support?

At the very least, those of us that subscribe to your premium sub tier should have an option for live-chat or phone support. The current system is just not equipped to deal with the high volume of tickets and further more, so many of the issues with the game are complex enough to the point where hashing it out over e-mail is actually detrimental to the situation. It would be so much easier to open a live chat with a support operative and have a real-time conversation with the same rep about your situation and issue. So often i reply to an email like 30 minutes after it is sent and get a completely new support operative who i have to re-explain my situation to because they have no idea what is going on.

@ZOS_BillE

Jailbirdy · June 2018

DeadlyRecluse wrote: »

The key with ZOS support, in my experience, is to keep responding to the emails and keep the support chain "alive."

At some point, an actual person will look at it and either help you or let you know that you are out of luck.

Anywhere from 1-3 emails is going to get a stock/robo response, but eventually you get a person.

Such a poor support system. They isolate the player base by not having more direct communication.

ktdotexe · June 2018

[deleted]

Merlin13KAGL · June 2018

ZOS_BillE wrote: »

Due to the launch of ESO: Summerset and the Bethesda E3 Showcase, we are currently experiencing higher than usual volume of support requests. Please be aware that it may take longer than typical to receive a response on your support ticket.

Hmmmm...if only these two things had been scheduled events and additional staff could have been temporarily brought on to compensate?

Priorities...