Stuttering after Summerset on Xbox One

Zefre · June 2018

Hi

I play the game on Xbox One X, and pre-patch, it ran pretty smoothly at 30 fps in 4k.

After patch, I get stuttering, like the issues reported on PC.

Any word on this issue and when we might expect a fix?

ZOS_Bill · June 2018

@Zefre

If you are experiencing stuttering after the Summerset update, try the steps in the article below.

What do I do if ESO is having performance issues on Xbox One?

Please let us know if you see any improvement with the stuttering.

testd4n1 · June 2018

Zefre wrote: »

Hi

I play the game on Xbox One X, and pre-patch, it ran pretty smoothly at 30 fps in 4k.

After patch, I get stuttering, like the issues reported on PC.

Any word on this issue and when we might expect a fix?

I am on Xbox too and I'm getting this as well.

ZOS_BillE wrote: »

@Zefre

If you are experiencing stuttering after the Summerset update, try the steps in the article below.

What do I do if ESO is having performance issues on Xbox One?

Please let us know if you see any improvement with the stuttering.

This is an issue that is present on Xbox, even if you are running the One X. Seems to be a performance issue mainly in summerset but can be seen throughout tamriel. It is, however, not as bad as it has been in the past with some of the DLC content.

Zefre · June 2018

It literally emerged after patch. Was a noticable difference.

Zefre · June 2018

So far so good.

testd4n1 · June 2018

Zefre wrote: »

It literally emerged after patch. Was a noticable difference.

This it did. It locks up for 1-2 seconds consistently. It appears to repeat ever 10-20 seconds in Summerset and Cyro. Outside of these zones it isn't too bad.

What I meant is that with the past chapters and dlc launches, we have experienced MUCH worse. It will only end up getting better.

Zefre · June 2018

It seems a hard reset of the console helped a lot. I have not experienced any major stuttering after that.

I have not played in the Summerset areas yet though, so I can't comment on that.

Zefre · June 2018

No, sorry, the stuttering has not stopped, it is the same, and it started after the Summerset patch, just as described on PC.

AtrophyFX · June 2018

id say this is the worse its ever been! never had such hard freezes mid combat like this before, no ammount of hard resets will sort it.

HansaBergen · June 2018

I have hard reset and done all the other *tricks* Game is still unplayable in pvp. Just went into a keep and freeze instant after the fight start.. We gonna have to wait for a month this time to? Still have the don't die Dlc in my head.. You die, you restart game dlc..

oXI_Viper_IXo · June 2018

It's really bad, especially in Cyrodiil. The game keeps freezing all the time. How they manage to break something new patch after patch is incredible.

rivenjr · June 2018

Yeah had a full group in Cyrodiil tonight but the freezing was so bad everyone quit. @ZOS_RichLambert

Chaz0r · June 2018

For me also major problems since summerset. Some areas are pretty unplayable. Solutions above changed nothing

Excaltic · June 2018

Same issues here:

- Xbox One X (!!)
- SSD external drive (!!)
- 1080p Quality mode
- ESO completely removed
- All temp data removed
- Alternate MAC adres cleared and reboot
- Complete reinstall

100% same stuttering as before the reinstall

Stuttering seems to be related to texture loading and texture detail changes when moving rapidly through area's. More other players (player texture load) seems to increase the stuttering, but also on completely empty maps without other players, stuttering occurs every 20~30 seconds.

Also textures at close up range (when you're looking at someone else, or yourself) don't load the high-quality all the time.

So most likely it's texture loading related (but since my ESO is on a ssd, not very likely), or memory hogging without correct purging of old texture data.

Before the patch there were none of these issues.

Also, sometimes (when in crowded area's, like Wayrest Temple of the Divines) every texture is gone, and you can see through walls with a blue sky at the background.

Gnortranermara · June 2018

Same issue. It's really bad and troubleshooting steps do not resolve it.

blindy107 · June 2018

Yep same issue. Mostly in BGs for me. This is a brand new oneX and brand new install so I seriously doubt the “tips” ZOS gave will do anything. It’s just more of the ZOS magic...

Oh and I love the added bonus of being locked out of a BG after the GAME freezes. Not my internet or my Xbox. The GAME. Good work all around...

NateS4 · June 2018

Same issues. Primarily in summerset and cyro.

TheSwollenBovine · June 2018

Its interesting to me that this issue is hitting both sides of the console spectrum

ZOS_Bill · June 2018

For anyone experiencing stuttering and freezing issues since the Summerset update, we have improvements coming in the next console update to help with these performance issues. You can find more information here.

kitsune_beth · June 2018

Mine is stuttering, as I said. But now it's started randomly crashing to the dashboard too, and nothing specific seems to trigger it. It's crashed out about 15 times in the last hour alone. When I try to log back in it takes several attempts.

testd4n1 · June 2018

kitsune_beth wrote: »

Mine is stuttering, as I said. But now it's started randomly crashing to the dashboard too, and nothing specific seems to trigger it. It's crashed out about 15 times in the last hour alone. When I try to log back in it takes several attempts.

As stated by @ZOS_BillE, I'd at least wait for the next update. I believe that it is scheduled for next week.

OleResinHead · June 2018

Man this lag and crashing is getting crazy now, especially in cyrodill. I have crashed out 4 times now in the past 15 minutes, very frustrating

. Hopefully the update fixes these issues

OleResinHead · June 2018

Man this lag and crashing is getting crazy now, especially in cyrodill. I have gotten frozen 4 times now in the past 15 minutes, very frustrating

. Hopefully the update fixes these issues

Karivaa · June 2018

I am hearing the patch did nothing to fix the freezing! When will you fix this???

HansaBergen · June 2018

I just got one.. those fun restart Xbox freeze.. Ohh dear.. Next week? next year?

Load back in after the first freeze, than i get another one 30sec after.. Rip this game..

moon606 · June 2018

Had to restart 6 times in 40 mins I give it another week then I’m off to a new game

KennisMenace · June 2018

I cancelled my ESO plus subscription, and have deleted the game from my hard drive, I will keep checking the forums and if the game is fixed will reinstall the game, its too bad I was in a great social guild that did everything from trials to PVP !,love the game but the bugs are too much for me, cant enjoy the game anymore the way it is!