Error 326 - Character is currently locked

justprogress · April 2014

Has anyone else received this? I think it may have been my character name, "Pootsack." I was prompted to change my character's name, and I did, and now I get this error.

Zilyana · April 2014

Probably contact customer support about your problem https://help.elderscrollsonline.com/app/ask

justprogress · April 2014

Zilyana wrote: »

Probably contact customer support about your problem https://help.elderscrollsonline.com/app/ask

Thanks, I had already ticketed and e-mailed. Just wanted to see if anyone else had had this issue.

Sycosis · April 2014

*raises hand* i just did , how long were you locked?

marc.ledouxb16_ESO · April 2014

Hey guys, finally got an answer from the Customer support team here it is :

We hereby like to inform you that we have initiated a rename of your character. Please be aware that names that violate the below are in violation to our Rules of Conduct.To ensure a respectful and secure atmosphere for all our players we cannot allow such character names.

These can include, but are not limited to:
Sexual Remarks
Sexual Acts
Historical Figures
Mass Murderers
Names of real people or fictive characters under a trademark protection
Hateful, and excretory in nature

Your suspension on your account was for 72 hours. Once the 72 hours are up, you will be able to log in again.

So for everyone getting that ERROR CODE 326 : CHARACTER IS CURRENTLY LOCKED, you won't be able to log onto it for the next 72 hours for name violation.

Shoutout for ZOS_SHANNONM! thanks for the meet up with the costumer support!

Magikarp · April 2014

At 83+ hours now, still locked. Did ZOS go on vacation now that they have the money?

brn0906b14a_ESO · April 2014

ZOS_SHANNONM, my character has been locked out for well over 72 hours. Still locked. Clearly this is not the case. Plus when I was called they told me there were no holds or bans on my character. I could use whatever help you could provide in order to get my character back in to the game.