Now understand that I'm not bashing Zenimax and I don't even know if Ithis is the right forum to post this in. I've had a great time playing ESO. I don't know if Zenimax is a new game dev within Betheseda or something. But I've played a lot of MMO's. Phantasy Star Online, Runescape, Tera, Neverwinter, WoW, Rift, SWTOR, SWG, and Defiance. I'm no stranger to MMO's or their launches either. I've been around for launches also. I understand that you've had a lot of stress test beta's as well as the PTS. But understand Zenimax that out of the 4-5 million people that signed up. Not everyone was reporting bugs, not because they didn't want to but because they didn't care to. You guys have gotten a lot of backlash since ESO's announcement because people didn't like a SP franchise such as Elder Scrolls was right for evolving to an MMO. The betas you sent out to people, a lot of them probably didn't care to play even though they may have signed up. You guys hyped the game a lot. But there's still much to improve on.
Interaction - You have to be more interactive with your community. If you disable something, let the players know why instead of having them wonder why. The playerbase is lost in curiosity to why mail and guilds have been disabled. This upsets the players you want to attract to ESO and makes them leave. If you aren't interactive with your community, you will lose it quickly.
Gold Spammers - This has been in every MMO to date and you guys should have anticipated this. The freedom of writing essays in chat should not even be happening because Gold Spammers are exploiting something that should have been in the game to begin with. Also the simple "report" function isn't enough. The tickets for the Gold Spammers are going to hinder your progress of fixing the things that need fixing because there is going to be so much of it coming in, that you guys are taking priority to get that taken care of. There should be additional report options in chat.
Bugs - I can understand it is launch week so there will be bugs and that you guys are working quickly for it. But understand that this is something big that needs to be prioritized as it halts quest progression for the factions. I know that you guys likely already know this but there are still some quests that are bugged that haven't been fixed yet and that can equal frustration on launch day when you've done all the quests in that area, and there's nothing else to do. It's either, grind to whatever level or go to a different area that has much higher level quests which is likely to result in a one shot from mobs higher in level then you. It makes the game less enjoyable and repetitive.
Now I know that I may get people telling me to quit whining, and I'm not saying that the game launch hasn't gone smooth because it no doubt has. But with the amount of current bugs in the game, it's turning people away because they're not going to care to report it, they are going to leave because there's incentive to do anything. The amount of interactivity with why things are disabled is quite low and you have players wanting answers that are not getting them. Zenimax should take the feedback on the forums just as seriously and aggressively as in-game and not take one more seriously then the other.
Just my 2 cents. I want to see ESO grow big. But it's not going to if you don't improve as a developer Zenimax. You still have a lot of peperation to do.
Here however is to ESO's launch day!