Login Issue Persists After Latest Patch and Server Maintenance - RESOLVED ON 4-2

Publius_Scipio · April 2014

@ZOS_JessicaFolsom‌

Since yesterday I have no longer been able to login. The message I receive is "Your Login Information is Incorrect. Please Try Again." This is still the case now after the latest patch and server maintenance.

I sent in a customer support ticket yesterday evening and have yet to hear anything back after saying "escalated to the proper department". Is it possible to please get an update on what is going on or an update on the status of my account?

I am able to login to my account on the ESO website. Thanks.

Publius_Scipio · April 2014

Bump

Publius_Scipio · April 2014

Can I get a response from anyone from Zenimax?

Publius_Scipio · April 2014

Was it a ban or not? I don't understand the need for mystery and silence.

Publius_Scipio · April 2014

Update?

Zilyana · April 2014

I have like 1.5k views on my thread so someone at ZOS is probably just laughing about it.

Publius_Scipio · April 2014

Zilyana wrote: »

I have like 1.5k views on my thread so someone at ZOS is probably just laughing about it.

Interestingly enough, I noticed many of the posts regarding this issue have received "LOL's".

ZOS_TristanK · April 2014

Hi there, @Publius_Scipio‌. We'll be sending you a PM shortly.

Publius_Scipio · April 2014

Issue resolved on 4-2 late evening.

@ZOS_TristanK‌ was extremely helpful. PM'ed me within a matter of minutes saying my ticket was escalated to the support team. Within a half hour I received an email from customer support (Matthew). He was extremely polite and said sorry for the delay in getting back to me as they have been very busy.

Appparently he said there was a mix up with my account and someone else's (did not say exact cause). And he said my issue should be resolved.

I am now able to login.

femtecb16_ESO · April 2014

Publius_Scipio wrote: »

Issue resolved on 4-2 late evening.

@ZOS_TristanK‌ was extremely helpful. PM'ed me within a matter of minutes saying my ticket was escalated to the support team. Within a half hour I received an email from customer support (Matthew). He was extremely polite and said sorry for the delay in getting back to me as they have been very busy.

Appparently he said there was a mix up with my account and someone else's (did not say exact cause). And he said my issue should be resolved.

I am now able to login.

I'm happy that your issue was resolved

Mine remains the same and have yet to hear from them again in over a day...to be honest it's a little upsetting considering there is no reason for this to be happening on my end, nor to not hear from them....

enjoy the game

Publius_Scipio · April 2014

femtecb16_ESO wrote: »

Publius_Scipio wrote: »

Issue resolved on 4-2 late evening.

@ZOS_TristanK‌ was extremely helpful. PM'ed me within a matter of minutes saying my ticket was escalated to the support team. Within a half hour I received an email from customer support (Matthew). He was extremely polite and said sorry for the delay in getting back to me as they have been very busy.

Appparently he said there was a mix up with my account and someone else's (did not say exact cause). And he said my issue should be resolved.

I am now able to login.

I'm happy that your issue was resolved
Mine remains the same and have yet to hear from them again in over a day...to be honest it's a little upsetting considering there is no reason for this to be happening on my end, nor to not hear from them....

enjoy the game

Hang in there, I myself waited 2 days (1 day with ticket submitted). TristanK and Matthew were really on point and quick.

mithrrilb14_ESO · April 2014

I'm having the same issue as well. I had this problem on the 30th but it was fixed within maybe 6 hours or so. Then I played the game up until yesterday, at which time I was unable to login again. It's been a day now and I still can't login. I contacted customer support and did get a call back but they just told me to repair the launcher and change my password, both of which I did though I assumed neither would help since I'm certain it's on their end. I haven't heard anything back yet so I'm still unable to login. My husband can login fine but, since we bought the game to specifically play together, he's not able to play either until I get on.