Maintenance for the week of September 15:
• PC/Mac: NA and EU megaservers for patch maintenance – September 15, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)

I can't log in

  • Shgon_Dunstan
    Shgon_Dunstan
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    [edited to remove quote]

    This is a forum for a game. An MMO at that... This place basically exist to be complained on.
    Edited by ZOS_JesC on June 10, 2018 2:07PM
  • Kittybitty
    whisperity wrote: »
    You are entitled to nothing.

    WRONG. I am ENTITLED to services PAID for. I pay to play this game, I am ENTITLED to have access to this game.

    You want to free load, go right ahead, you then are entitled to NOTHING.

    I agree. I have a monthly subscription. I pay every month to play. It is messed up that I can play pretty much my entire Saturday and it feels like they are just ignoring it.
  • whisperity
    whisperity
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    BretonMage wrote: »
    whisperity wrote: »
    worir5 wrote: »
    Yeah I'm missing out on my daily reward so I better get some compensation, I also missed out on the only time I could play during the weekend

    You are entitled to nothing.
    If you want compensation, use a service and bargain a contract which allows for compensations to be demanded, and if demands not met, taken to court.

    Hmm... We may not be legally entitled to compensation, but I think a small compensatory gift would be a nice PR move.

    Why would anyone make a nice PR move if the income is generated either way? Sometimes you need to think with the company's head instead of your own...
    whisperity wrote: »
    You are entitled to nothing.

    WRONG. I am ENTITLED to services PAID for. I pay to play this game, I am ENTITLED to have access to this game.

    You want to free load, go right ahead, you then are entitled to NOTHING.

    Uh... *buzzer* Wrong.
    Go and read the terms, and all the legal yadda you agreed to to use the game. You'll see if you or me are the one who is closer to what the real situation is. (Purposefully not saying "you or me is right" here.)
  • redshirt_49
    redshirt_49
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    whisperity wrote: »
    You are entitled to nothing.

    WRONG. I am ENTITLED to services PAID for. I pay to play this game, I am ENTITLED to have access to this game.

    You want to free load, go right ahead, you then are entitled to NOTHING.

    Well, you are certainly entitled to your opinion.

    But your entitlement won't make them fix it any faster. There is no way around it. There's a problem, it needs to be fixed and them wasting time trying to soothe everyone here will just slow that down even more.
  • TheCyberDruid
    TheCyberDruid
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    Chartreuse wrote: »
    Maintenance is for Jun 11th, which is Monday

    Sorry, my bad. Didn't notice the day had changed here and assumed they'd hotfix on a Sunday.
  • Fugue
    Fugue
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    Hi @Wintergreen!

    I think, like linux, mac installs the games separate to the install and in your users folder. If you go to /Users/<your user name>/Library/Application Support you should see a steam folder in there. From there I *think* it will be like on windows,

    Steam/SteamApps/common/Zenimax Online/The Elder Scrolls Online/game/client/eso64...

    Let me know if you find it ok! :smile:
  • Geroken777
    Geroken777
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    Just logged back in
    The self-righteous shall choke on their sanctimony.
  • AlienatedGoat
    AlienatedGoat
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    I am ENTITLED ... I am ENTITLED

    Yeah, you got that right.

    You can be angry, even rightfully so, but the Terms of Service you agreed to also mention accepting downtime of the Service. You agreed to that.

    So aside from mentioning the problem to ZOS, and waiting for ZOS to fix said problem, there's nothing else you can do.

    I'd advise maybe taking a breather while you wait.
    PC-NA Goat - Bleat Bleat Baaaa
  • worir5
    worir5
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    whisperity wrote: »
    worir5 wrote: »
    Yeah I'm missing out on my daily reward so I better get some compensation, I also missed out on the only time I could play during the weekend

    You are entitled to nothing.
    If you want compensation, use a service and bargain a contract which allows for compensations to be demanded, and if demands not met, taken to court.

    Read the terms carefully. Corporate lawyers cost a lot. Think about it, it's been written very carefully in a way that "technical difficulties" are coded in to happen and all you get is puppy eyes and a shrug. Unfortunately basically everything can be considered a technical difficulty... and because no lives were in danger, it's a very slim chance to sue for anything basically.

    So yeah. Go and play something else.

    By compensation I just meant something like +1 to the daily reward calendar but yeah I see your point
  • Swergdach
    Swergdach
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    We are all like battered spouses. We yell and scream when ZOS craps on us, but soon the servers will be back up and ZOS will say sorry and we will love them again, until the next time.

    When server is on and everything working - that is normal. This is what should be by default and this is what I paid for.
    Period.
    Edited by Swergdach on June 9, 2018 10:58PM
  • SpydersSorrow
    SpydersSorrow
    Soul Shriven
    Back in .... well done ZOS .... but please give us more updates in the future
  • Shgon_Dunstan
    Shgon_Dunstan
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    whisperity wrote: »
    You are entitled to nothing.

    WRONG. I am ENTITLED to services PAID for. I pay to play this game, I am ENTITLED to have access to this game.

    You want to free load, go right ahead, you then are entitled to NOTHING.

    Well, you are certainly entitled to your opinion.

    But your entitlement won't make them fix it any faster. There is no way around it. There's a problem, it needs to be fixed and them wasting time trying to soothe everyone here will just slow that down even more.

    I rather doubt that the one posting updates would be the same person fixing the problem to begin with, so I'm not sure how you think it would slow them down any.
  • redshirt_49
    redshirt_49
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    Got back in just now. Seems other people are getting back in too. Can we all calm down now? Yeah?

    I rather doubt that the one posting updates would be the same person fixing the problem to begin with, so I'm not sure how you think it would slow them down any.

    Well, considering their PR team is sitting cozy in their E3 hotels right now....
    Edited by redshirt_49 on June 9, 2018 11:01PM
  • Hydra9268
    Hydra9268
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    Back in .... well done ZOS .... but please give us more updates in the future

    Not yet for me. I'm in Calfironia. Where are you?
  • Jennikajune
    Jennikajune
    Soul Shriven
    Back ingame too - Germany
  • RogueShark
    RogueShark
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    Haven't had this problem all day. Logged out for about an hour, came back, and now I'm getting the connection to server timeout. Steam version, PC NA.
    PC NA
    Will heal DPS for memes.
  • Swergdach
    Swergdach
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    There's a problem, it needs to be fixed and them wasting time trying to soothe everyone here will just slow that down even more.
    Soothe everyone? Where? I only see a red banner that's been hanging for 5 hours, as others say. ¯\_(ツ)_/¯
  • Shgon_Dunstan
    Shgon_Dunstan
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    Still can't get in. PC NA.
  • ZareShadows
    ZareShadows
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    Having same issue on steam, restarted it without steam works fine. For people having issues on steam go to installation folder run non steam version of the launcher or game works fine.
  • Hydra9268
    Hydra9268
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    Playing Detroit Become Human until ESO servers are back online. I'll check back later.

    Thanks for your hard work on this issue Bethesda.
    Edited by Hydra9268 on June 9, 2018 11:06PM
  • Shgon_Dunstan
    Shgon_Dunstan
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    Having same issue on steam, restarted it without steam works fine. For people having issues on steam go to installation folder run non steam version of the launcher or game works fine.

    Judging from all the post talking about it, that only works if you bought it before 2016. If you got the game through steam after that point then you have to login through steam. There is no other option.
  • Ostacia
    Ostacia
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    Fugue wrote: »
    Hi @Wintergreen!

    I think, like linux, mac installs the games separate to the install and in your users folder. If you go to /Users/<your user name>/Library/Application Support you should see a steam folder in there. From there I *think* it will be like on windows,

    Steam/SteamApps/common/Zenimax Online/The Elder Scrolls Online/game/client/eso64...

    Let me know if you find it ok! :smile:

    Thanks again. This sure is vexing. I got as far as Users/<my user name> and there was no Library listed but rather Applications, Desktop, Documents, Downloads, Dropbox, Movies, Music, Pictures, Public. So I looked in each of those and found nothing Steam, ESO, or Zenimax related. Looks like people are starting to get back in; that's good. Appreciate your help nonetheless.
    PC/ NA
    Imagination is the real and eternal world of which this vegetable universe is but a faint shadow. -- William Blake
  • DiNanna63
    DiNanna63
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    Itacira wrote: »
    So, what happens if someone misses the daily reward because of this, hm ?

    I hope they get it fixed before the free Psijic crate daily reward.
    Edited by DiNanna63 on June 9, 2018 11:08PM
  • Shgon_Dunstan
    Shgon_Dunstan
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    Hydra9268 wrote: »
    Playing Detroit Become Human until ESO servers are back online. I'll check back later.

    Thanks for your hard work on this issue Bethesda.

    You mean Zenimax. Bethesda has little to do with it.
  • DiNanna63
    DiNanna63
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    I still can't log in PC NA.
  • Prax3des
    Prax3des
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    Three hours and still can't log in. :(
    PCNA ★ templar apologist, "mercenarial dog"
    JUST SAY NO to faction locks
    Praxedes Amell ~ DC templar
    Arimenta Weiße ~ EP templar
    Cares-About-Map~ EP templar, AR50
    Loraumaire ~ AD templar
  • Swergdach
    Swergdach
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    Finally logging in. Finally they get their job done. At least, for me.
  • Shgon_Dunstan
    Shgon_Dunstan
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    ... Don't really expect hour by hour updates, but if they have the EU servers back up, then you'd think they would at least give an update about that.
  • 6ft2amazon
    6ft2amazon
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    I'm crossing my fingers that they haven't updated about EU because they are going to get NA fixed very soon and won't have to update with a limited fix
  • Shgon_Dunstan
    Shgon_Dunstan
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    Finally back in.
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