Maintenance for the week of September 15:
• PC/Mac: NA and EU megaservers for patch maintenance – September 15, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PC/Mac: NA and EU megaservers for patch maintenance – September 15, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
I can't log in
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whisperity✭✭It's more about a lot of Valve staff went at E3, and the ESO folks are trying to reach out to Valve to resolve the issue.
Valve hasn't been to E3 for many years now.
Also E3 is a sales event. It's not for the grey system and operations people. It's marketing and sales and flashy videos and talks and lies. Just because an event is ongoing doesn't mean people who are responsible for keeping the boat afloat can leave their workplaces.2 -
OverDream✭✭✭do smth! i can't log in too. why the hell i should spend my saturday night refreshing forum thread to find out whether steam log in was fixed? i want to play here and now. those steam issues occur the 4th time wihin one month, it's rediculous! if you can't manage steam issues, why we players have such stupid platform as steam to log in to the game? unlink your game from the steam so we would take a chance to stay at the game as the other entire game community!0 -
SpydersSorrowSoul ShrivenAlso remember that a lot of people at Bethesda/Zenimax are in San Diego right now getting ready for their E3 conference tomorrow. And I mean a lot of their staff, for those wondering about the lack of communication.
I'm sorry but you are wrong. That is not a valid excuse. No company should leave support exposed in this way. As far as I can see there has not been a single communication about this outage. That is not acceptable. I accept technical issues happen but I will not accept silence regarding those problems.0 -
Swergdach✭✭✭Ydrisselle wrote: »Also remember that a lot of people at Bethesda/Zenimax are in San Diego right now getting ready for their E3 conference tomorrow. And I mean a lot of their staff, for those wondering about the lack of communication.
It would be irresponsible to send so many people to an event that it would create neglect on their properties. There's no way that many Beth staff are at E3. It's more about a lot of Valve staff went at E3, and the ESO folks are trying to reach out to Valve to resolve the issue.
According to Twitter Gina is there. I assume most of the CM team are there too.
This is getting hillarious. It turns out, do not wait for help until the end of E3?0 -
SpydersSorrow wrote: »Also remember that a lot of people at Bethesda/Zenimax are in San Diego right now getting ready for their E3 conference tomorrow. And I mean a lot of their staff, for those wondering about the lack of communication.
I'm sorry but you are wrong. That is not a valid excuse. No company should leave support exposed in this way. As far as I can see there has not been a single communication about this outage. That is not acceptable. I accept technical issues happen but I will not accept silence regarding those problems.
Agree 100%.0 -
Shgon_Dunstan✭✭✭SpydersSorrow wrote: »Also remember that a lot of people at Bethesda/Zenimax are in San Diego right now getting ready for their E3 conference tomorrow. And I mean a lot of their staff, for those wondering about the lack of communication.
I'm sorry but you are wrong. That is not a valid excuse. No company should leave support exposed in this way. As far as I can see there has not been a single communication about this outage. That is not acceptable. I accept technical issues happen but I will not accept silence regarding those problems.
... Technically the big red banner across the top of this very page counts as "a single communication about this outage".1 -
Ostacia✭✭✭✭✭Does anyone know what the eso64.exe file is called on a Mac? I can't find anything....want to play!PC/ NA
Imagination is the real and eternal world of which this vegetable universe is but a faint shadow. -- William Blake0 -
SpydersSorrowSoul ShrivenShgon_Dunstan wrote: »SpydersSorrow wrote: »Also remember that a lot of people at Bethesda/Zenimax are in San Diego right now getting ready for their E3 conference tomorrow. And I mean a lot of their staff, for those wondering about the lack of communication.
I'm sorry but you are wrong. That is not a valid excuse. No company should leave support exposed in this way. As far as I can see there has not been a single communication about this outage. That is not acceptable. I accept technical issues happen but I will not accept silence regarding those problems.
... Technically the big red banner across the top of this very page counts as "a single communication about this outage".
Really !!??
Technically, ZOS provide an online game called Elder Scrolls Onliner. ..... sorry still chuckling to my self .... Where is the response to this thread from a ZOS employee explaining the situation and giving regular updates?1 -
Hydra9268✭✭✭Mahabahabtha wrote: »i found a helpfull button who leads me to thi s: (notice the text in the green column) :
What does that mean? Sorry, I cannot read German.0 -
Shgon_Dunstan✭✭✭Wintergreen wrote: »Does anyone know what the eso64.exe file is called on a Mac? I can't find anything....want to play!
It's in Steam\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client for me.
Doesn't work for me though. It wants a login, and since Steam handles that part when you go through it... Don't have one to give it.
Edit: oh, never mind. For some reason I thought you were asking about windows...Edited by Shgon_Dunstan on June 9, 2018 10:08PM0 -
Raraaku✭✭✭✭SpydersSorrow wrote: »Also remember that a lot of people at Bethesda/Zenimax are in San Diego right now getting ready for their E3 conference tomorrow. And I mean a lot of their staff, for those wondering about the lack of communication.
I'm sorry but you are wrong. That is not a valid excuse. No company should leave support exposed in this way. As far as I can see there has not been a single communication about this outage. That is not acceptable. I accept technical issues happen but I will not accept silence regarding those problems.
uhhhh check the top of your forum. They've acknowledged it. Notice the big red bar?Back from a much needed break. || I like having too many projects and working on them all at once.
Tank Enthusiast || CP: 445 || Stormproof
TanksKarsaak gro-Ursa: DC || Orc || Stamina Dragonknight || Tank || Level: CP 445
Sir Leopold Stotch: DC || Breton || Magicka Templar || Tank || Level: 445
Protects-Squishy-Ones: EP || Argonian || Magicka Sorcerer || Tank/CC || Level: CP 445
Björn Shadow-Walker: EP || Nord || Stamina Nightblade || Tank || Level: 15
Tiberius Valerion: AD || Imperial || Stamina Warden || Tank || Level: 15
Damage DealersMorrigan Ravyn-Cloak: AD || Altmer || Magicka Nightblade || DPS || Level: CP 445
Ra'Zahkara: AD || Khajiit || Stamina Dragonknight || DPS || Level: CP 445
Ezra al-Khazir: DC || Redguard || Stamina Templar || DPS || Level: 40
Erryndril Telvaux: EP || Dunmer || Magicka Dragonknight || DPS || Level: 25
Uzara gra-Khalari: DC || Orc || Stamina Nightblade || DPS [2H/DW] || Level: 15
Solomon Motierre: DC || Breton || Magicka Sorcerer || DPS || Level: 20
Ragnar the Wulf: EP || Nord || Stamina Warden || DPS || Level: 30
Ra'Rahku: AD || Khajiit || Stamina Nightblade || DPS [Bow/Bow] || Level: 15
HealersSees-through-Hist: EP || Argonian || Magicka Warden || Healer/CC || CP 445
Daedalus the Artificer: AD || Altmer || Magicka Templar || Healer || Level: 150 -
logarifmik✭✭✭✭✭
✭
[joke] Bah! I hate, when Rich people have all, and common folks have nothing. [/joke]Well, at least Rich was able to login to his account while at E3.
EU PC: @logarifmik | Languages: Русский, English
Dimitri Frernis | Breton Sorcerer | Damage Dealer | Daggerfall Covenant
Scales-of-Ice | Argonian Warden | Tank / Healer | Daggerfall Covenant1 -
Mahabahabtha✭✭✭✭✭What does that mean? Sorry, I cannot read German.Mahabahabtha wrote: »i found a helpfull button who leads me to thi s: (notice the text in the green column) :
I canceled my from (nearly) day one ongoing subscription.
Edited by Mahabahabtha on June 9, 2018 10:12PM"In fact, I’ve met more PVEers that are worse at PvE than PvPers."0 -
SpydersSorrowSoul ShrivenSpydersSorrow wrote: »Also remember that a lot of people at Bethesda/Zenimax are in San Diego right now getting ready for their E3 conference tomorrow. And I mean a lot of their staff, for those wondering about the lack of communication.
I'm sorry but you are wrong. That is not a valid excuse. No company should leave support exposed in this way. As far as I can see there has not been a single communication about this outage. That is not acceptable. I accept technical issues happen but I will not accept silence regarding those problems.
uhhhh check the top of your forum. They've acknowledged it. Notice the big red bar?
I refer you to my reply above0 -
redshirt_49✭✭✭✭Ah well, these things happen. Timing sucks of course, but it's not like they do that on purpose. We still don't even know for sure whether it's a Steam issue or a ZOS issue.
In any case, I understand not hearing much from official channels is frustrating to people here but you have to understand that there is little they can say that isn't going to spawn more problems than it addresses. Try to appease an angry audience with anything other than a complete fix of the problem (which is what they're working on anyway) is just going to stoke the fires. Hell, even then internet folks tend to not be satisfied. So that's part of the reason for the silence on this matter aside from the PSA banner.
You'll hear from them when they have identified the problem and fixed it, not before. It's better this way for the sake of everyone's sanity, since nobody wants to hear from them and then hear that they can't fix it right away. It would just make things worse. Wait for the fix.
PS : If your nerdrage does boil over from not being able to play for a few hours (THE HORROR) and you decide to ragequit please remember to be so nice to give someone else your stuff. Kthxbai.2 -
Raraaku✭✭✭✭SpydersSorrow wrote: »SpydersSorrow wrote: »Also remember that a lot of people at Bethesda/Zenimax are in San Diego right now getting ready for their E3 conference tomorrow. And I mean a lot of their staff, for those wondering about the lack of communication.
I'm sorry but you are wrong. That is not a valid excuse. No company should leave support exposed in this way. As far as I can see there has not been a single communication about this outage. That is not acceptable. I accept technical issues happen but I will not accept silence regarding those problems.
uhhhh check the top of your forum. They've acknowledged it. Notice the big red bar?
I refer you to my reply above
And I believe that E3 is a bit higher on the priority list than responding to a forum topic to tell you that they know since they have already made an announcement about it. We also don't know if they are in any kind of meetings, whether that be business or meet and greets and a multitude of other factors. Gina and the others at E3 are basically working two jobs right now. I'm sorry if you're offended about the perceived lack of communication, but they have other priorities right now that are more pressing.Edited by Raraaku on June 9, 2018 10:20PMBack from a much needed break. || I like having too many projects and working on them all at once.
Tank Enthusiast || CP: 445 || Stormproof
TanksKarsaak gro-Ursa: DC || Orc || Stamina Dragonknight || Tank || Level: CP 445
Sir Leopold Stotch: DC || Breton || Magicka Templar || Tank || Level: 445
Protects-Squishy-Ones: EP || Argonian || Magicka Sorcerer || Tank/CC || Level: CP 445
Björn Shadow-Walker: EP || Nord || Stamina Nightblade || Tank || Level: 15
Tiberius Valerion: AD || Imperial || Stamina Warden || Tank || Level: 15
Damage DealersMorrigan Ravyn-Cloak: AD || Altmer || Magicka Nightblade || DPS || Level: CP 445
Ra'Zahkara: AD || Khajiit || Stamina Dragonknight || DPS || Level: CP 445
Ezra al-Khazir: DC || Redguard || Stamina Templar || DPS || Level: 40
Erryndril Telvaux: EP || Dunmer || Magicka Dragonknight || DPS || Level: 25
Uzara gra-Khalari: DC || Orc || Stamina Nightblade || DPS [2H/DW] || Level: 15
Solomon Motierre: DC || Breton || Magicka Sorcerer || DPS || Level: 20
Ragnar the Wulf: EP || Nord || Stamina Warden || DPS || Level: 30
Ra'Rahku: AD || Khajiit || Stamina Nightblade || DPS [Bow/Bow] || Level: 15
HealersSees-through-Hist: EP || Argonian || Magicka Warden || Healer/CC || CP 445
Daedalus the Artificer: AD || Altmer || Magicka Templar || Healer || Level: 151 -
6ft2amazon✭✭I'm not sure where you get your theory from, but it's bs. Customers are much more appeased by knowing their being listened to than by silence. Have you ever been in the customer service industry? SMH0
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Mahabahabtha✭✭✭✭✭[
And I believe that E3 is a bit higher on the priority list than responding to a forum topic to tell you that they know since they have already made an announcement about it. We also don't know if they are in any kind of meetings, whether that be business or meet and greets and a multitude of other factors. Gina and the others at E3 are basically working two jobs right now. I'm sorry if you're offended about the perceived lack of communication, but they have other priorities right now that are more pressing.
AND WE ARE THE ONES WHO GIVE THEM THEIR JOBS ??????
"In fact, I’ve met more PVEers that are worse at PvE than PvPers."0 -
Swergdach✭✭✭
You see, there's one little problem. This is not the first time they screw everything up (even for a month). So... you got it.redshirt_49 wrote: »You'll hear from them when they have identified the problem and fixed it, not before. It's better this way for the sake of everyone's sanity, since nobody wants to hear from them and then hear that they can't fix it right away. It would just make things worse. Wait for the fix.
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actually... you can play eso without steam without needing to unlink or installing the game again with another launcher, i'm just playing right now
lulEdited by CrimsonSpiral on June 9, 2018 10:23PM0 -
VexingArcanist✭✭✭✭6ft2amazon wrote: »I'm not sure where you get your theory from, but it's bs. Customers are much more appeased by knowing their being listened to than by silence. Have you ever been in the customer service industry? SMH
They heard us, and let us know patch maintenance will be on monday. GG.0 -
SpydersSorrowSoul Shrivenredshirt_49 wrote: »Ah well, these things happen. Timing sucks of course, but it's not like they do that on purpose. We still don't even know for sure whether it's a Steam issue or a ZOS issue.
In any case, I understand not hearing much from official channels is frustrating to people here but you have to understand that there is little they can say that isn't going to spawn more problems than it addresses. Try to appease an angry audience with anything other than a complete fix of the problem (which is what they're working on anyway) is just going to stoke the fires. Hell, even then internet folks tend to not be satisfied. So that's part of the reason for the silence on this matter aside from the PSA banner.
You'll hear from them when they have identified the problem and fixed it, not before. It's better this way for the sake of everyone's sanity, since nobody wants to hear from them and then hear that they can't fix it right away. It would just make things worse. Wait for the fix.
PS : If your nerdrage does boil over from not being able to play for a few hours (THE HORROR) and you decide to ragequit please remember to be so nice to give someone else your stuff. Kthxbai.
Well said ..... but silence is not the answer. TBH that annoys me more since I have no information on which to base my decisions. Normally we get some information from Gina but this time there is nothing. ( and NO a red banner does not cut it. I get more information by failing to login than that banner gives me.)
Talk to us ZOS0 -
whisperity✭✭6ft2amazon wrote: »I'm not sure where you get your theory from, but it's bs. Customers are much more appeased by knowing their being listened to than by silence. Have you ever been in the customer service industry? SMH
Well the thing is, we live in a capitalist world. So unless incident like these start to make a show on their stock prices (which they don't have because private company) or quite simply incidents like these bring up enough monetary problems that put the financial survival of the people responsible in perceivable danger, things won't change.
Guess why they aren't giving refunds and time extensions for your subs to cover maintenance and down times? Because you can't legally withdraw from your sub once it is paid, and the one that has the money in their hands have the ability to laugh. It's just how the world works.0 -
Shgon_Dunstan✭✭✭redshirt_49 wrote: »PS : If your nerdrage does boil over from not being able to play for a few hours (THE HORROR) and you decide to ragequit please remember to be so nice to give someone else your stuff. Kthxbai.
... Dude, it's the weekend. Those "few hours" you laugh at people "nerdraging" over are some of the only hours in a week that many players have to spend any real length of time playing this game.5 -
TheCyberDruid✭✭✭✭✭And I believe that E3 is a bit higher on the priority list than responding to a forum topic to tell you that they know since they have already made an announcement about it. We also don't know if they are in any kind of meetings, whether that be business or meet and greets and a multitude of other factors. Gina and the others at E3 are basically working two jobs right now. I'm sorry if you're offended about the perceived lack of communication, but they have other priorities right now that are more pressing.
Yep, caring about the people that play your game, buy your crowns & subscriptions & chapters (that are crashing and lagging and freezing) over a sales show is really asking for too much. Well, I get it at least. /s0 -
SpydersSorrowSoul ShrivenSpydersSorrow wrote: »SpydersSorrow wrote: »Also remember that a lot of people at Bethesda/Zenimax are in San Diego right now getting ready for their E3 conference tomorrow. And I mean a lot of their staff, for those wondering about the lack of communication.
I'm sorry but you are wrong. That is not a valid excuse. No company should leave support exposed in this way. As far as I can see there has not been a single communication about this outage. That is not acceptable. I accept technical issues happen but I will not accept silence regarding those problems.
uhhhh check the top of your forum. They've acknowledged it. Notice the big red bar?
I refer you to my reply above
And I believe that E3 is a bit higher on the priority list than responding to a forum topic to tell you that they know since they have already made an announcement about it. We also don't know if they are in any kind of meetings, whether that be business or meet and greets and a multitude of other factors. Gina and the others at E3 are basically working two jobs right now. I'm sorry if you're offended about the perceived lack of communication, but they have other priorities right now that are more pressing.
I think you are missing the point here. I do not give two hoots about what they are doing at E3. They may all be drunk by now and having a great time. I do however care about the current issues and that the support team which is in place and looking at the problem are silent. (No a red banner that never update is not enough). Communication in any problem situation is key. And missing here.1 -
azzatinks90✭✭Slobbergoat wrote: »Back to WOW I go.
i logged on last night for 10mins.
logged off lol literally nothing fun on that game atm0
)