The Elder Scrolls Online

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[PC] v4.0.8 - HRC mass group crashes

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At least half of the group is crashing to desktop at the same time when approaching the front gates of Hel Ra Citadel. We reset the instance, tried again, and crashed at the same point. Trial is unplayable at the moment.
  • royo
    royo
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    Noooooooooooo! The only relevant content in the game. Hot fix please.
  • CyberSkooma
    CyberSkooma
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    Entire group just crashed on vHRC
    I play this game a little bit I guess
  • CyberSkooma
    CyberSkooma
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    Crashed again. Twice. Right before group split.
    I play this game a little bit I guess
  • Klomanda
    Klomanda
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    Can confirm. Went through Hel Ra (normal) 3 times yesterday, in every single run about 8 people crashed right behind the stairs that lead up to Ra Kotu. For some reason, it was never my game that crashed...

    Edit: Today I crashed every single time as well :persevere:
    Edited by Klomanda on June 5, 2018 5:12PM
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    Rip all those people that still need advancing yokeda.
  • gamerratic_ESO
    gamerratic_ESO
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    Additional confirmation. Half our team crashed out as we approached the gates tonight. We did manage to log back in and complete though.

    Note: several of us also experienced the resource drain bug when pulling the trash mob before final boss.
  • SBB
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    Supposedly, deleting your %user%\Documents\Elder Scrolls Online\live\ShaderCache.cooked file while you're logged out will fix this. I wasn't able to replicate the issue solo, so not sure.
  • SBB
    SBB
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    Ah, it does not. It's when the war priests get aggro'd, it seems. There's no avoiding it for some people.
  • LiquidPony
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    Crashed as well. 8 people bit the dust, before the big add pull before the first boss.
  • lohworm
    lohworm
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    The same here : 10 players...8 crashed
  • SBB
    SBB
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    @ZOS_Finn Hi, can you pass this on to the bug scrub team? Thanks.
  • rosy_ariete
    rosy_ariete
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    @ZOS_GinaBruno

    This week my guild had several runs in vHRC and I can confirm (I even opened up a ticket) that more than half of the team crashed at the first pull of adds. Pls fix this problem asap since it's nearly impossible to run for a good score.

    Thank you! :)
  • blairian27
    blairian27
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    I have been kicked 3 times in one raid today. this *** would be hot fixed if it was an exploit or something to do with the Store.... You will ban people for taking advantage when you *** up a patch but when there is no advantage, even though it leave players with a poor playing experience, you do nothing for a week waiting for patch day.

    sorry but this is pathetic
  • MajesticHaruki
    MajesticHaruki
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    We were doing vHRC the other day and right before the first boss, 9/12 crashed :neutral:
    PC/EU @MajThorax Sorcerer and Housing Decorator prodigy
    In my spare time I collect materials and run away from mudcrabs
  • Lark82
    Lark82
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    Happened to us too. Our guild has given up on hel ra until this is fixed.
  • witchdoctor
    witchdoctor
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    Last night we sent one person to pull mobs to the bridge. (It also made for great stacking!)

    We were then able to get past the stairs (where the crash normally happens) without incident.

    Only did it once, so, not sure if it will work consistently.

    Considering AY is the new stam meta, this is a real kick in the pants.
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    RIP .. HRC is the weekly. Good luck to everyone on your crash recovery strategy. :neutral:
  • SBB
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    Seems to be fixed in 4.0.9 now. Just ran it and no crashes at that point. /closed
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