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Looking for assistance with severe PS4 connectivity issues
Good Morning ESO community,
I'm in day 6 of having severe connectivity issues with ESO on the PS4. For some background I've been playing since early December with relatively little issue until 6 days ago. My home internet is as follows: Centurylink DSL 40MB download and 5MB upload. Purchased Centurylink modem and am not using the router built-in function due to it being upstairs and not receivng a good signal downstairs. Thus I use a Google wifi mesh system with 3 mesh wifi routers. One of which is downstairs ethernet connected to my ps4. My typical internal speed tested from the PS4 this week has been about 29MB download and 2.4MB upload. When I try wifi it is less than that.
Starting 6 days ago about every other time I traveled in game i would be booted from the game to the login screen. At that point I would try again to login and receive the unable to login message or the message that i needed a valid internet connection. Sometimes after multiple tries I could get back in. Sometimes I had to close the application or restart the PS4 entirely. I've had some occasional periods of time where an hour or two would go by with no issues. Then I would start getting booted again and unable to log back in. The problem has been a little worse since the first day. Two days ago I was blue screened 4 times with the unexpected error and the game crashed.
Here are the changes I've made based upon help topics from ESO and PS4 along with other players giving advice: I've tried both an ethernet connection to my mesh wifi router and I've tried wifi. I've deleted the application data on my ps4. I've assigned a static IP to my PS4 from my Google router. I've forwarded up all ports suggested by ESO. I've rebooted my modem twice and my router 3 times. I've powered off my PS4 and removed all connections to it. I've cleaned the disc. The problem has not lessened to this point so I downloaded the game onto my older PS4. Yesterday, with this new game download I played for two hours with no interruptions and thought my problem was solved. However, later last night I was booted while trying to travel and was unable to reconnect after that. I eventually was able to log back in but then was booted again. Different PS4 with same issues. I received a reply from Bethesda/ESO help ticket which suggested I do all of the things I've already done above. They suggested I reach out to PS4. I went to the PS4 page and it suggested nothing new but directed me back to the game manufacturer or my ISP. I talked with my ISP (Centurylink) last night who said they do not help with issues like this as it has nothing to do with them.
I'm at a point where I want to ask the community are there players that have been forced to quit the game because they simply cannot connect and for no known reason like this? I have a high speed connection and stream all of my TV and video with no issues whatsoever. I do not have anybody else or anything else sharing my connection. When I play ESO there is nothing else using my internet other than my phone and a couple devices that are not downloading any large amounts of data. My connection issues seems strictly related to ESO. The last thing I've considered trying is purchasing a static IP from my ISP. This would cost me $75 one time fee and then $20 each month as a lease. That's quite a commitment. Is there anybody else who has suggestions on things to try as nothing has worked so far for me. Again I've been playing for five months nearly issue-free and now it's almost unplayable. I can't play any dungeons for fear of getting kicked out at any moment. I appreciate any suggestions or help.
Arch_Stanton48 PS+ and ESO+ member